Clarivate
MAY 30, 2023
As the business value of intellectual property (IP) continues to grow, the need to manage IP as a strategic asset is greater than ever. As of 2018, intangible assets accounted for 84% of market capitalization for S&P 500 companies , compared to just 12% four decades ago. Recent judicial decisions are also impacting IP management.
PeopleMetrics
MARCH 7, 2018
As a CX leader, do you ever feel like you're spending too much time setting up users and dashboards in your feedback management platform when you should be focusing on strategic ways for your organization to improve customer experience? basically all the different parts of your company who impact the customer experience.
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PeopleMetrics
JULY 20, 2020
Businesses do not exist without customers and employees, yet few companies have a systematic process in place to measure and improve the experience of both customers and employees. You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.”
ShepHyken
FEBRUARY 18, 2024
by Reuben Yonatan (Fast Company) Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other. Our CX research finds that 76% of customers are more likely to return to a company with a rewards or loyalty program. These are companies who also have significant brand loyalty.
PeopleMetrics
JULY 17, 2018
As noted previously, the term VoC is frequently used to describe the measurement of the customer experience; so is the term customer experience management (CEM). A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). Market Research vs. VoC.
Optimove
JUNE 6, 2023
In 2001, he co-founded his brainchild Neolane, making him one of the early pioneers of the marketing technology industry. In 2013, Adobe acquired Neolane for $600M, and Stephan subsequently became Vice President and General Manager of the Adobe Campaign business. The company has definitely taken that to the next level.”
PeopleMetrics
MAY 13, 2020
As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a company together. Here are five tips for managers who hope to establish healthy team communication to spur a customer-centric culture in 2020: Set a good example. Set a good example.
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