web-based-customer-service-software-news 
InMoment XI
APRIL 3, 2024
For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.
AWS Machine Learning
MARCH 28, 2024
For example, the training data used for BloombergGPT is 51% domain-specific documents, including financial news, filings, and other financial materials. Some of the content is based on the paper Efficient Continual Pre-training for Building Domain Specific Large Language Models. This creates a large number of documents over the years.
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AWS Machine Learning
OCTOBER 11, 2023
Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Sites may need to be crawled to create news feeds, analyze language use, or create bots to answer questions based on the website data. Create a Web Crawler data source V2 via the Amazon Kendra console.
GetFeedback
APRIL 17, 2019
To relieve customers’ hard feelings about problems with some products or services, companies usually choose to improve the customer service skills of their agents. Not entirely, since to get to the point of using your agents’ skills, customers first need to contact your support. But does this work well?
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.
Retently
OCTOBER 16, 2023
In a 2003 Harvard Business Review article , Fred Reichheld introduced Net Promoter Score® as a new measure of customer loyalty and satisfaction. That makes the Net Promoter Score, as of 2023, 20 years old — an eternity for a customer success metric in the fast-paced world of technology.
Comm100
NOVEMBER 13, 2022
How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. Table of Contents.
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