Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. Anand talked to people on the team and communicated what he already knew from the consumer insights to gain a deeper understanding of what they meant, from the teams who handled that specific work. Communicate your role to your colleagues and peers.

Transportation 129

Transportation Industry Guidelines Roadmap 129

Wired and Dangerous

DECEMBER 3, 2018

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? And, what would their choice communicate about how you deliver customer service? It all started with a party game… Those funny “what if” social games that get sillier with late night exuberance and adult beverages.

Transportation 87

Transportation Customer Experience Innovation Connections 87

Helen Dewdney

MAY 22, 2018

Transport for London also states in Help from Staff that “On the Tube, TfL Rail and Overground, station staff will also accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination. Claire wrote to TFL about the issues and after chasing twice finally got a response from London Transport over three weeks later. Back came the Managing Director, Customers, Communication and Technology. “I

Transportation 33

Transportation Travel Training Policies 33

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The RTA has a wide remit including Dubai’s Metro, public buses, private road vehicle registration, traffic management and more, so it has a diverse customer base negotiating Dubai’s busy transport system, with a volume of customer enquiries to match.

Transportation 44

Transportation Multi-Channel Government Customer Experience 44

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world?

Communication 83

Communication Sports Telecommunications Social Media 83

Russel Lolacher

DECEMBER 20, 2021

social has become a critical communication tool and is a part of our public infrastructure. Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Public Engagement – in events like this, you can’t over communicate and engage.

Customer Care 98

Customer Care Transportation Social Media Travel 98

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. Many take public transport.

Government 64

Government Travel Transportation Training 64

Russel Lolacher

SEPTEMBER 3, 2020

Whether it’s for web sites, printed materials or the various multimedia and social media platforms you operate to engage with your customers, or the internal channels of communication to connect with employees, the need to create just never seems to diminish.

Transportation 123

Transportation Infographics Social Media Government 123

Russel Lolacher

MARCH 2, 2021

A big part of my role has always been change management, and communication is key to that. Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation.

Social Media 52

Social Media Government Customer Care Transportation 52

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Using video communication technology to reach SDG 9. CRM Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. How can you measure customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Transportation 98

Russel Lolacher

DECEMBER 20, 2021

social has become a critical communication tool and is a part of our public infrastructure. Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Public Engagement – in events like this, you can’t over communicate and engage.

Customer Care 59

Customer Care Social Media Travel Transportation 59

Avaya

OCTOBER 29, 2018

We talk a lot about innovation at Avaya, about the possibilities of how collaboration, AI, IoT, and communications enablement can drive Digital Transformation across industries as varied as professional sports, transportation, finance or healthcare. And when asked about the impact of being able to customize their communications to their needs the top three responses were: Lower stress level.

Communication 45

Communication Transportation Sports Healthcare 45

Helen Dewdney

JULY 22, 2022

It must provide food, drinks and access to communications, in the unlikely event you don’t have a mobile phone or it’s not charged. Holidays and transport Topical cancelled flights Consumer champion consumer expert delayed flights flight rights travel expert travel rights

Airlines 54

Airlines Travel Hotels Transportation 54

ViiBE Blog

JULY 13, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Using video communication technology to reach SDG 9. Customer experience Remote operations Technology Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is a multi-tenant cloud?

Data 52

Data Transportation System Resources 52

ViiBE Blog

AUGUST 2, 2021

Automotive , Construction , Energy , Insurance , SMB , Transport. Through automated email communication, for example, you can indicate early willingness to provide support to clients by sending instant confirmations of their requests and automated responses. ViiBE Blog.

Social Media 52

Social Media Transportation Communication Customer Satisfaction 52

ViiBE Blog

AUGUST 17, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Using video communication technology to reach SDG 9. Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. What is the purpose of customer experience management?

CEM 52

CEM Customer Experience Management Net Promoter Score Effort Score 52

ViiBE Blog

JULY 30, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. This type of communication allows for a more intimate, emotional connection between the contact center agent and the customer, than the interaction established through a support center tackling multiple channels.

Contact Center 52

Contact Center omnichannel Social Media Transportation 52

ViiBE Blog

JULY 8, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Cybersecurity solutions also tackle safe cross-organizational communication between all relevant hardware, such as mobile devices, printers, scanners, projectors, etc. ViiBE Blog.

Government 52

Government Company Transportation Healthcare 52

Helen Dewdney

APRIL 17, 2020

Holidays and transport Latest News coronavirus covid-19 flight cancellations holiday cancellations refunds for cancelled holidaysIt would be hard to find anyone not negatively affected in some way by the Coronavirus. Many people have seen their long saved for holiday plans disappear overnight.

Travel 64

Travel Airlines Tourism Government 64

Helen Dewdney

APRIL 17, 2020

Holidays and transport Latest News coronavirus covid-19 flight cancellations holiday cancellations refunds for cancelled holidaysIt would be hard to find anyone not negatively affected in some way by the Coronavirus. Many people have seen their long saved for holiday plans disappear overnight.

Travel 64

Travel Airlines Tourism Government 64

Seaton CX

MARCH 7, 2023

It’s frustrating when you share real customer stories about elderly patients stranded at the hospital for hours because the transportation service went AWOL, and the the VP of Ops dismisses them as “one-off anecdotes that don’t indicate a trend” in front of the entire executive team.

Transportation 56

Transportation Fashion Hospitality Report 56

Forrester's Customer Insights

JULY 19, 2022

This week, Forrester published Data Communications Will Make Or Break Your Data Literacy Efforts. In this first research report on this topic, clients will discover how closing gaps in communication can ignite insights-driven decision-making.

Transportation 26

Transportation Ecommerce Report Data 26

Russel Lolacher

APRIL 5, 2021

Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. If there’s a failure, look to yourself to determine how you could have served your team better (communication, support, etc.).

Customer Care 98

Customer Care Customer Experience Government Transportation 98

C Space

NOVEMBER 30, 2021

Cities are rarely built from scratch, they juggle historical quarters, multiple transportations systems and tricky topographies. Only this way can we avoid inevitable tensions: we require personal transportation, but cities don’t need more cars. Moving Times.

Transportation 52

Transportation Automotive Travel Brands 52

Russel Lolacher

SEPTEMBER 8, 2020

“In many ways, effective communication begins with mutual respect, communication that inspires, and encourages others to do their best.” – Zig Ziglar. Sure, we could say “ strong communication skills, ” but what does that actually mean?

Social Media 69

Social Media Customer Experience Transportation Customer Service 69

Comm100

NOVEMBER 27, 2017

What the media saw was a company that had nailed all of the elements of the perfect public apology: it was remorseful, concerned with its customers, listening, communicative, and taking action. Communications research company, Media Curves, wanted to see just how believable Doyle’s apology was. Some western users were surprised by this apology; others praised it, sharing stories of their own bad experiences with western transportation companies. rawpixel.com.

Video 289

Video Social Media Airlines Transportation 289

ijgolding

JUNE 5, 2017

Young and old had been standing for almost an hour with not a single communication as to why we were still in the departure hall and not checked in. To be clear, let me clarify exactly what the problem was: We received a communication from Eurostar advising us to arrive early as the station was likely to be busy – we did as we were asked. There was NO communication at all throughout the experience – thirty minutes after departure is not acceptable.

Airlines 164

Airlines Travel Hotels Transportation 164

Customer Interactions

JULY 27, 2010

As Director of the Fairfax County, Virginia Department of Public Safety Communications, I have the distinct honor of heading up a new full-service, state-of-the art, next generation 9-1-1 public safety communications center that serves Fairfax County. Like many other agencies, we are starting to hear more about what’s coming next in terms of IP-enabled public safety communications.

Interaction 28

Interaction Transportation Communication Customers 28

Helen Dewdney

DECEMBER 2, 2021

It is certainly up there with Virgin Media for being one of the poorest companies at communication. The sorry saga of communication with Booking.com began…. Complaining about customer service Holidays and transport Latest News Booking.com complain holiday consumer rights ITV Tonight

Hotels 17

Hotels Travel Customer Experience Groups 17

C Space

DECEMBER 1, 2021

With people, buildings and vehicles all connected and communicating with each other through data and sensors, we will be able to test connected AI technology… in both the virtual and the physical realms… maximizing its potential.” Toyota is Protoyping a City of the Future.

Transportation 52

Transportation Connections Technology Retail 52

SmartMessage Blog

AUGUST 26, 2020

The corona epidemic, which is still having a serious impact all over the world, caused an increase in the density of digital communication, especially in the business arena. In addition, having more time for personal development looked like triggered the online training communication increase.

Automotive 52

Automotive Transportation Consulting Financial 52

Bain

MAY 21, 2015

It tracks how guests flow through its transportation system, hotels, restaurants, shops, shows and rides. Customers didn’t know they wanted free transportation to and from the airport, but Disney’s research suggested that getting to and from the airport with kids and luggage in tow was a common source of anxiety. Interaction prioritization Leadership and communication Podcast

Transportation 110

Transportation Hotels Sports Entertainment 110

C Space

NOVEMBER 29, 2021

Everything from public transportation which in many places you can access through Uber, boats in some parts of the world, to reservations and car rentals. Communications & MessagingThe Go Anywhere, Get Anything Brand.

Brands 52

Brands Transportation Guidelines Hospitality 52

Forrester's Customer Insights

JUNE 13, 2019

The Dark Web Is Nothing Fancy; It’s Really Just A Different Series Of Protocols Commonly when surfing the web, Transport Layer Security (TLS) is the cryptographic protocol that provides confidentiality for your communication with the server. The green lock on your URL bar is an assurance, but not a guarantee, that you’re communicating confidentially with […].

Transportation 48

Transportation Customer Insights omnichannel Ecommerce 48

C Space

JULY 16, 2020

UK train companies are hoping to encourage commuters back on to public transport with a “travel safe this summer” campaign, with increased emphasis on hand washing and face masks, which have been compulsory on public transport since 15 June. Communications & Messaging

Transportation 52

Transportation Brands Travel Fashion 52

C Space

JULY 27, 2020

A London-based company is offering an alternative mass transportation mode that addresses some fears about coronavirus infection risks on public transit: a commuter service using open-topped buses. Communications & MessagingThe Brand Move Roundup – July 27, 2020.

Brands 52

Brands Transportation Fashion Sports 52

C Space

JULY 21, 2020

In the UK, interest in buying used cars has jumped in recent weeks as people look for alternatives to public transport following government pandemic warnings, according to online marketplaces. Communications & MessagingThe Brand Move Roundup – July 21, 2020.

Brands 52

Brands Transportation Sports Exercises 52

Win the Customer

OCTOBER 5, 2017

One way to help yourself out with this is to secure reliable transportation. Communication ManagementEven though many aspects of business and professional life have changed with the advent of new technologies, networking remains one of the most important elements of building and advancing a business. Networking for business owners is slightly different than for employed professionals, but many of the same concepts still apply.

Transportation 94

Transportation Customers Conference Customer Experience 94

SmartMessage Blog

JUNE 5, 2020

Firms with digital preparation from communication to service-product provision have gained an advantage in business continuity. The importance of different digital channels once again emerged in order to increase transportation power and customer satisfaction during the epidemic period. The Corona epidemic has profoundly affected social and business life worldwide.

Transportation 40

Transportation Financial Consumers Groups 40

Kayako

DECEMBER 3, 2015

Tesla’s mission is “to accelerate the advent of sustainable transport.” Customer experience best practices communication team cultureLet’s set the scene – I’m sure you’ll recognize it. You’ve been hired as a customer service manager, tasked with delivering great customer service. But your VPs and C-level execs are focused on profit margins and productivity. They want to cut your budget.

Customer Service 125

Customer Service How To Case Study Net Promoter Score 125