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The Chatbot Connection: Transforming Global Public Transport

Cyara

Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

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Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […].

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4 Innovations Enabling Truck Roll Optimization

TechSee

But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. Here are four truck roll optimization innovations to consider to improve customer experience, save a massive amount of money, and keep employees and customers safe.

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How to Implement Customer Focused Innovations

CSM Magazine

Who do business innovations serve? Customers concerned about sustainability might assume that reducing transportation altogether is the right move. Consider the Value Another thing to keep in mind is what the proposed innovation will cost you, and the customer. Does the innovation place a substantial burden on your staff?

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Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […].

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How Transport for London became a pioneer in customer-led innovation

MyCustomer

Engagement Why Transport for London is a customer-led pioneer.

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Climate innovation through an IP lens

Clarivate

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings.