Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations. VP of Customer Success at Veriforce, Andy Kearney.

Sales 107

Sales Marketing Sports Customer Journeys 107

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Action-Oriented Data Discovery : Seek out meaningful data that can lead to concrete actions, enhancing customer satisfaction and loyalty. Lumoa’s software is also enhanced with cutting-edge technology.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Gainsight

MARCH 12, 2024

This is a very exciting time to be in the Customer Success (CS) profession. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. But how do you get started in setting your CS team up to be a revenue-generating powerhouse?

Customer Success 52

Customer Success ROI Metrics Sales 52

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024.

Customer Success 95

Customer Success Consulting Customers Leadership 95

GetFeedback

AUGUST 30, 2019

Listening to what your customers have to say and providing what they want is fundamental to the success of your business. This post will cover three ways that surveys can be used to help you drum up more leads for your business at different stages of the customer journey. . Qualifying leads. That’s where surveys come in. .

Survey 276

Survey How To Customer Satisfaction Entertainment 276

AWS Machine Learning

MAY 9, 2024

According to a McKinsey study , across the financial services industry (FSI), generative AI is projected to deliver over $400 billion (5%) of industry revenue in productivity benefits. At Amazon, we believe innovation (rethink and reinvent) drives improved customer experiences and efficient processes, leading to increased productivity.

Government 73

Government Policies Guidelines Leadership 73

Lumoa

FEBRUARY 16, 2023

Additionally, the voice of the customer encompasses both positive and negative feedback on a variety of topics. That’s why the voice of the customer is an essential part of any successful business strategy. Everyone involved in the VoC process must understand how important it is for the success of the business.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Magellan Solutions

DECEMBER 12, 2023

This is where lead generation comes in. According to Hubspot , 50% of marketers consider lead generation a valuable marketing strategy for driving business growth. The challenge to marketers is how to turn dull, generic, and pushy lead-generation calls into engaging and personalized approaches that will spark interest.

Knowledge Base 52

Knowledge Base Social Media Resources Feedback 52

Think Customers

MAY 1, 2024

Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity. The answer to success: Overcoming decision fatigue In many cases, what limits adoption is our ability to decide (or lack thereof).

ROI 52

ROI Software B2B System 52

BlueOcean

OCTOBER 4, 2023

Quality Assurance: With any of the leading OPI providers, QA and reporting are built in. Once generative AI entered the public sphere thanks to ChatGPT, suddenly everyone—including your customers—became aware of the possibilities and potential for this bleeding edge technology in their everyday lives.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

AWS Machine Learning

JANUARY 5, 2024

It’s a reusable pipeline for setting up automated model training, generating predictions, creating a baseline for model monitoring and data monitoring, and creating and updating an endpoint based on previous model threshold value. Save model: This step creates a model from the trained model artifacts.

Data 117

Data Management Effort Score Training 117

Horizon CX

MAY 19, 2023

I often think about this since, as a CX Manager for 10+ years I’d never thought of myself as a change agent yet the work I performed certainly had some incremental effect on the overall success of the organization, particularly from a customer experience perspective. I was certainly an influencer in CX but not a lone change agent.

Customer Centricity 130

Customer Centricity Leadership Culture Customer Experience Management 130

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 104

Customer Success Effort Score Touchpoint Customers 104

COPC

APRIL 1, 2024

With the advent of generative AI (GenAI) and large language models (LLMs), we are in an era of exponential change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. Over the past two decades, numerous strategies and tools have developed.

Customer Experience 91

Customer Experience Contact Center Gamification Chatbots 91

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations. Need help getting started?

Customer Success 100

Customer Success Tips Self Service Customer Journeys 100

Comm100

JANUARY 11, 2023

They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. Younger generation increasingly prefers customer service automation. Much has been written about the difference in generational attitudes towards customer service.

Customer Service 212

Customer Service Self Service Chatbots Healthcare 212

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. These dashboards enable supervisors to monitor queue activity, track topic trends, and assess agent skills in real-time. All enabled by NobelBiz leading contact center technology.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

BirdEye

DECEMBER 8, 2023

The main goal of a follow-up email is to generate a response. Here's a general follow-up email example you can use for most situations: Hi [Name], I just wanted to follow up about [topic]. Name], I enjoyed our conversation yesterday and loved learning about [topic discussed]. Need a quick answer? Best, [Your name] 2.

Examples 110

Examples Communication Feedback Meeting 110

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Canada, Mexico, Philippines, India, and Europe.

Training 59

Training Telecommunications Marketing Contact Center 59

BirdEye

DECEMBER 16, 2022

It’s no secret that customer reviews have become an essential part of running a successful business. In particular, there is great importance to Google reviews because they can have a direct impact on local businesses success. Google makes sure that users are getting the best information on the topic they are searching for.

Multi-Channel 98

Multi-Channel Policies Study Hotels 98

NobelBiz

JUNE 5, 2023

Outbound lead generation can be a game-changer strategy for businesses, but it is not without its share of challenges. When effectively executed, it can boost sales, increase profits, and lead to significant business growth. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Magellan Solutions

AUGUST 10, 2023

Automated Content Creation AI-driven content creation is a game-changer in social media marketing, generating text and image content based on predefined parameters. Content Studio Content Studio enhances your post’s visibility with AI-generated suggestions for relevant and trending hashtags.

Social Media 98

Social Media Tools Chatbots Advertising 98

Gainsight

JUNE 27, 2023

Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape.

ROI 52

ROI Return on Investment Touchpoint Leadership 52

Experience Investigators by 360Connext

JULY 6, 2021

This typically includes leaders from marketing, product development, customer success and customer service. Those who lead front-line or field operations, accounting and product delivery can all provide valuable viewpoints. That’s where having a CX Mission and CX Success Statement can help. Now, who will be responsible for what?

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Increasing their predictability with leading indicators.

Metrics 98

Metrics Customer Success Customer Journeys How To 98

C3Centricity

JULY 8, 2020

The answers to these questions will help you to publish a successful website. I published a post on this topic years ago, which included the seven things that must be on your website. I found it to be a great starting point for my topic for any sized business, so I would encourage you to check it out as well. Valuable content.

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Posting job opportunities.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

Playvox

MARCH 7, 2024

Worldwide, we could collect diverse stories and testimonies of mothers, sisters, daughters, and caregivers, striving for success as leaders in a multigenerational workplace while overcoming cultural barriers in the places where they live. Use them to create a formula for your company’s success.

Culture 87

Culture Policies Leadership Guidelines 87

Optimove

FEBRUARY 1, 2024

2024 Lightning Talks cover crucial gaming topics presented by Optimove experts and are a “must-attend” for any marketer looking to quickly up their game in the gaming industry. Learn more about each topic and why you should attend below. You’ll see why.) The best part?

CRM 69

CRM Sports Consulting Data 69

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. If you want to learn more about the latest trends in the lead generation space, you can watch the entire webinar discussion on demand here.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

Retently

JUNE 28, 2022

A good Net Promoter Score can fuel your business growth, generate word-of-mouth referrals from Promoters and help you bring in more business without spending as much on traditional advertising or inbound marketing. Create Customer Success Stories and Case Studies. That is if you put your NPS® to work.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk. We landed on a theme that made sense: a neighborhood.

Tips 98

Tips Gamification Feedback Customer Success 98

BirdEye

MARCH 5, 2024

At the forefront of this change stands Google’s Search Generative Experience (SGE) , a technology poised to revolutionize how users interact with search engines and how businesses like yours connect with potential customers. What is SGE? What is the difference between SGE and traditional search?

Social Media 58

Social Media Interaction Government Trends 58

2020 Research

APRIL 18, 2024

Healthcare research teams are actively testing and validating AI-generated information while considering compliance and regulatory concerns. Shannon Childs: Teams are already leaning in heavily to test and validate AI-generated information. And truly, who doesn’t want to get from data to impact faster?

Healthcare 59

Healthcare Industry Trends Innovation 59

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. Building a Strong Online Presence In today’s digital age, having a strong online presence is crucial to the success of any business, and funeral homes are no exception.

Social Media 52

Social Media Exceptional Customer Service Consulting Groups 52

ChurnZero

JANUARY 29, 2021

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. Instead, you need to use what I call “Strong Talk,” or talking about your struggles, challenges, successes, and real-time conundrums. or “congratulations!”

How To 98

How To Banking Customer Success NPS 98