Wired and Dangerous

DECEMBER 3, 2018

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? “If lawyers were farm animals, which one would they be?”

Transportation 87

Transportation Self Service Loyalty Innovation 87

North Highland

MARCH 25, 2019

Mastering the art of change management at publicly-run transportation agencies. Federal, state and local public transportation agencies , are not immune to these challenges. In addition to transportation industry-specific challenges, public agencies face a unique set of barriers preventing change.

Transportation 40

Transportation Government Industry Management 40

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Strategy Marketing Gamification 52

BirdEye

JUNE 1, 2023

In the same way, a benchmarking strategy can propel your company to achieve your loftiest goals. In this article, we’ll break down different types of benchmarking and leave you with six easy steps to create your own benchmarking strategy. Why is a benchmarking strategy important? Why is a benchmarking strategy important?

Strategy 98

Strategy Metrics Competitive Advantage Transportation 98

North Highland

MARCH 26, 2019

The transportation industry can combat impending workforce shortages through strategic talent management approaches…. While change is always a constant, the sheer pace of change the transportation industry is currently facing is unprecedented, and prompting major innovation.

Transportation 40

Transportation Industry Management Social Media 40

Blake Morgan

MAY 22, 2023

Here are five customer experience strategies from RH. The benefits of this strategy are two-fold: it streamlines the experience for customers by integrating design services so customers are more likely to be satisfied with their purchase, and it elevates the typical shopping experience. 1) Build loyalty through a membership model.

Strategy 59

Strategy Customer Experience Social Media Retail 59

ShepHyken

FEBRUARY 13, 2024

They use their cars for the same reason: daily transportation. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 138

Customer Experience Transportation Hotels Airlines 138

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. Transport and business services brand FedEx launched a single external newsletter to streamline its communication with customers, instead of sending out multiple emails from various departments within the organization.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

InMoment XI

AUGUST 2, 2022

By dividing the market audience into smaller and more specific categories , businesses can better define who their audience is and ultimately funnel their messaging and resources into focused and effective strategies. Optimized Marketing Strategies. To be relevant and persuasive, a customized approach is best.

Advertising 295

Advertising Transportation Groups Analytics 295

Confirmit

DECEMBER 13, 2020

Experts in brand, innovation, human-centered design, CX and EX, Sprout Strategy lead the way by combining behavioral economics and design thinking. In this video, Elisa Adams, Sprout Strategy, talks about what makes their award-winning agency unique and how they see Market Research evolving. Market Research Best Practices.

Strategy 52

Strategy Transportation Insurance Consulting 52

BirdEye

MAY 4, 2021

Ride-hailing apps allow users to find reliable transport with just the click of a button. Let’s break down 6 Experience Marketing strategies that you can use to delight patients and grow revenue. Strategy #1: Meet your patients where they are. Strategy #2: Build social proof across the Internet.

Healthcare 105

Healthcare Strategy Marketing Social Media 105

Kerry Bodine

OCTOBER 20, 2016

Prior to their experience in “the box,” they have to get to the museum, navigating San Francisco’s public transportation system or dealing with traffic and parking. But I haven’t seen many that use journey maps to drive their content strategies. But from visitors’ perspectives, there’s much more involved. Kudos to the Exploratorium!

Customer Journeys 120

Customer Journeys Strategy Transportation Conference 120

Kerry Bodine

OCTOBER 20, 2016

Prior to their experience in “the box,” they have to get to the museum, navigating San Francisco’s public transportation system or dealing with traffic and parking. But I haven’t seen many that use journey maps to drive their content strategies. But from visitors’ perspectives, there’s much more involved. Kudos to the Exploratorium!

Customer Journeys 120

Customer Journeys Strategy Transportation Conference 120

InMoment XI

APRIL 3, 2024

By expanding on digital touchpoints and incorporating online channels smoothly into the customer journey, you not only give a voice to those who might otherwise go unheard, but you also exponentially increase the amount of user data available to apply toward marketing, sales, and overall company strategy. The touchpoints it includes are many.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

InMoment XI

JULY 24, 2019

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. View Article.

Transportation 40

Transportation Company Feedback Strategy 40

West Monroe

NOVEMBER 15, 2023

The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management.

Transportation 52

Transportation Automotive Consumers Technology 52

CSM Magazine

JULY 17, 2023

Research the best transportation company for your needs As a business owner, finding the most suitable transportation company to meet your company’s needs can be a daunting task. It’s also important to remember that there may be additional costs associated with the transport such as taxes and tolls.

Transportation 52

Transportation Tips Insurance Resources 52

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Six strategies to optimize reverse logistics. This requires planning transportation , managing shipping loads and cleaning the containers. 7 Strategies to Optimize Reverse Logistics.

Strategy 52

Strategy Transportation Policies Ecommerce 52

CSM Magazine

OCTOBER 19, 2023

Jayride notes that they frequently calculate their market share and understand seasonality trends, helping them adapt their strategies accordingly to customer needs. Strategies for Proactive Communication Effective communication is the cornerstone of proactive customer service. Data also plays a pivotal role in forecasting.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

West Monroe

DECEMBER 20, 2021

Taken as an opportunity, trends such as the shift to renewable energy and transportation electrification enable cost reductions and growth potential. But all utilities must begin building a strategy to quantify emission reductions, determine the costs of each decarbonization effort, and track the results.

Strategy 40

Strategy Transportation Metrics Technology 40

Michelli Experience

AUGUST 8, 2017

This new brand has been entirely designed to meet their requirements and aspirations, with an authentic and connected offering that stands out in the world of air transport. The post Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging appeared first on Joseph Michelli.

Strategy 113

Strategy Airlines Travel Transportation 113

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Transportation Social Media Government 98

West Monroe

APRIL 19, 2022

Instead, when evaluating decarbonization strategies, utilities and regulators must adopt a balanced, blended approach that leverages new innovations and technological advances—and evolves over time. There are no simple answers. The current state of decarbonization. Throughout the U.S., Policy initiatives.

Innovation 52

Innovation Strategy Transportation Policies 52

West Monroe

AUGUST 22, 2023

During the pandemic, changes in consumer demand, supply shortages and transportation delays drove supply chain disruption. However, a variety of pandemic-related factors persist, still causing inflated costs for companies – including persistently high transportation and storage costs, rising costs of goods and labor challenges.

Transportation 52

Transportation e-support Consumers System 52

Horizon CX

DECEMBER 1, 2023

The Crucial Link Between CX and Strategic Goals: Effectively advocating for customer-centric strategies involves aligning proposals with the overarching strategic goals and objectives of the organization. By addressing the emotional factors influencing leadership decisions, CX professionals can better tailor their persuasion strategies.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

CSM Magazine

MAY 31, 2023

Whether shipping packages to customers or transporting products from one warehouse to another, logistics impacts your bottom line and the environment. Strategies for Reducing Carbon Footprint in Logistics To reduce your carbon footprint, you can: Use renewable energy sources. Optimize routes and transportation modes.

Transportation 52

Transportation Customer Service Policies Customers 52

Currency Alliance

MAY 9, 2019

Consumers thought about cars and mass transit, while manufacturers of transportation assets thought about market share. A loyalty strategy for mobility. These relationships, between brands which collaborate to create greater consumer value and relevance, are a crucial part of any modern loyalty strategy. Over $2.5b

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 59

Customer Care Transportation Social Media Government 59

West Monroe

DECEMBER 19, 2022

The rollout of the Infrastructure Investment and Jobs Act (IIJA) and the Inflation Reduction Act (IRA), coupled with regulations on vehicle emissions such as the trend led by California, may provide a sizeable boost to the transition away from fossil fuels in the transportation sector.

Transportation 52

Transportation Government Automotive Sales 52

ShepHyken

JULY 14, 2021

Rather than always saying, “Yes,” the strategy can give you just as much impact if you never say “No.”. You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. If you dig a little deeper into the concept, it’s not so much about saying, “Yes” to every customer.

How To 169

How To Hotels Hospitality Transportation 169

CSM Magazine

SEPTEMBER 16, 2022

The sample included 20 from the technology sector, 18 from medical and health, 15 from financial services, 13 from transportation and services, 11 from retailing and the remainder from a variety of other sectors. However, the pandemic provided organisations with a platform to regularly communicate a variety of additional CSR messages.

Transportation 98

Transportation Social Media Study Communication 98

C Space

NOVEMBER 30, 2021

By Max Raison, Director, Brand Strategy, Interbrand. 3 Cities are rarely built from scratch, they juggle historical quarters, multiple transportations systems and tricky topographies. Only this way can we avoid inevitable tensions: we require personal transportation, but cities don’t need more cars.

Transportation 52

Transportation Automotive Travel Brands 52

Service Untitled

JUNE 18, 2012

In a recent Congressional hearing, Representative Mike Rogers (R-Ala) of the House Homeland Security Transportation Subcommittee stated the TSA is a huge bureaucracy that pays little attention to citizens. Let’s just hope the retraining of the TSA agents help them to add customer service strategies to their job descriptions.

Poor Customer Service 46

Poor Customer Service Transportation Customer Service Airlines 46

Chadwick Martin Bailey

APRIL 30, 2019

As I see drivers facedown in their phones at the wheel, I wonder if it’s time we mere mortals start letting AI take a little more control over our transportation systems. Had it not been for the autobraking, this story would have a slightly different ending (we were only going 30 MPH, but you get the idea).

Industry 99

Industry Strategy Exercises Transportation 99

SurveySparrow

NOVEMBER 21, 2023

Warehouse logistics merges warehousing and logistics into a comprehensive strategy. Select a site that minimizes transportation costs and provides easy access for suppliers and customers. Proximity to major transportation hubs can significantly enhance overall logistics efficiency. So… What is Warehouse Logistics?

Transportation 52

Transportation Trends System Technology 52

CX Journey

AUGUST 15, 2018

The audience was transported and mesmerized! I noted that, through storytelling , the docent had power over the audience! Through storytelling, he. Let me know in the comments below if you have any questions about the discussion.

Customer Journeys 90

Customer Journeys Transportation Roadmap Connections 90