Happy or Not

MARCH 9, 2021

The Wall Street Journal, after interviewing our co-founder and Executive VP of Strategic Alliances, Ville Levaniemi, published an article titled “Instant Feedback ‘Smiley’ Buttons Go Touchless in Pandemic”. The […].

Feedback 74

Feedback 74

Alliance by IFS

JUNE 19, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will enable field service organizations to maximize the benefits of Astea’s Alliance Enterprise™ platform. “We

Technology 91

Technology Customer Centricity Innovation Consulting 91

BirdEye

JULY 10, 2023

Fosters innovation: Brand alliance can help companies push the boundaries of innovation and offer unique product experiences that increase their competitive edge in the market. Understand your target audience: Know your target audience inside and out before venturing out for a brand alliance.

Brands 52

Brands Fashion Social Media Retail 52

Totango

MARCH 8, 2022

Director of Strategic Sales; Kristin Lisson , Director of Customer Enablement ; Erin Christopher , Director of Demand Generation; Katie Yagodnik , Director of CS Operations; Katie Rich , Sr. Here, we have built an incredible team with many women on board.” . Director of CS; Anne Ting , SVP Marketing; Monique Nguyen , Sr.

Leadership 86

Leadership Sales Culture Customer Success 86

My Customer

APRIL 24, 2022

By Wayne Kay Head of Partners & Strategic Alliances. MEarlier in my career I spent eight years in the Royal Navy. I was a Weapons Engineering Artificer , which means that I took responsibility. 24th Apr 2022.

52

52

Alliance by IFS

JUNE 28, 2019

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. As a leading technology integrator and outsourcing partner for large and fast-growing global clients, YASH will support service organizations seeking to maximize the benefits of Astea’s Alliance Enterprise™ platform.

Competitive Advantage 82

Competitive Advantage Technology Customer Centricity Innovation 82

Alliance by IFS

OCTOBER 30, 2019

Astea’s Alliance Enterprise ™ powered by Software AG’s Cumulocity IoT platform provides service organizations a scalable platform that is easy to deploy and proven to simplify asset maintenance, improve equipment uptime, and ultimately elevate customer satisfaction and retention. Astea International Inc., Service Smart. Enterprise Proven.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Magellan Solutions

NOVEMBER 28, 2023

They enable operational continuity and provide a strategic shield against external challenges. Our expertise is a strategic alliance designed to future-proof your operations and set you on the path to success. Staying ahead in the dispatch world is the key to navigating the future.

Competitive Advantage 52

Competitive Advantage Call Center Customer Retention Resources 52

Alliance by IFS

APRIL 25, 2019

“With Astea’s Alliance, the processes are streamlined and we have cut manual tasks and follow-ups by at least 95%.” “With Astea Alliance, the processes are streamlined and we have cut manual tasks and follow-ups by at least 95%. Growing Top-Line Revenue with Field Service Software. Faster, More Accurate Billing.

Software 92

Software Return on Investment Self Service ROI 92

Strativity

APRIL 21, 2023

This powerful alliance combines Material’s industry-leading design, analytics, and technology expertise with BlueOcean’s cutting-edge brand intelligence technology. Real-time brand performance insights are crucial in today’s competitive landscape, but a strategic partner who can drive insights to action is essential.

Brands 52

Brands ROI Customer Centricity Technology 52

Alliance by IFS

DECEMBER 10, 2018

“The company has designed a comprehensive and user-oriented mobile portfolio, treated its mobilized capabilities and applications as one strategic whole, and has forged the type of visionary technology partnerships that position it well for evolving technician and customer needs.”. www.astea.com. Service Smart. Enterprise Proven.

Management 83

Management Company Self Service Wireless 83

Oracle

APRIL 2, 2021

.’ My commitment as executive sponsor for Alliance of Black Leaders for Excellence (ABLE) is my way of giving back to my Black community and offering mentorship to our group members. ” – Katrina Horton, VP Strategic Alliances. I also volunteer to speak at Oracle Women’s Leadership (OWL) events.

Leadership 97

Leadership Groups Culture Consulting 97

SmartMessage Blog

FEBRUARY 25, 2024

These benefits include: Increased Brand Awareness By forming alliances with other brands, companies can tap into new, previously unreached audiences. It simplifies the complexity of managing multiple campaign elements, allowing marketers to focus on creativity and strategic partnerships.

Examples 52

Examples Marketing Automotive Sports 52

Experience Investigators by 360Connext

JANUARY 28, 2020

And the first thing to do is to understand what’s at risk without strategic investments. But true alliance around customer experience comes from deep understanding. That’s because there’s an understanding of the cost of NOT investing in these areas. CX should not be seen as a cost center. Communicate. Then Simplify.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

West Monroe

FEBRUARY 6, 2022

To gain a competitive edge in the bid process, strategic and private equity buyers should look beyond these conventional approaches and seek new ways to unlock divestiture value. These buyers, in their urgency to establish the carveout separation, also risk replicating inefficient systems and processes.

Analytics 52

Analytics Financial Technology Government 52

West Monroe

FEBRUARY 6, 2022

To gain a competitive edge in the bid process, strategic and private equity buyers should look beyond these conventional approaches and seek new ways to unlock divestiture value. These buyers, in their urgency to establish the carveout separation, also risk replicating inefficient systems and processes.

Analytics 52

Analytics Financial Technology Government 52

Alliance by IFS

DECEMBER 10, 2018

“The company has designed a comprehensive and user-oriented mobile portfolio, treated its mobilized capabilities and applications as one strategic whole, and has forged the type of visionary technology partnerships that position it well for evolving technician and customer needs.”. www.astea.com. Service Smart. Enterprise Proven.

Company 62

Company Self Service Wireless Software 62

CSM Magazine

FEBRUARY 1, 2022

2021 also saw the first of our strategic alliances with Puzzel, whose customers can now utilise Smart Quality to deliver more effective feedback to their front-line teams,”.

Roadmap 52

Roadmap Analytics Retail Financial 52

Talkdesk

SEPTEMBER 11, 2017

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant. Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Brandon Turner – Senior Manager, Acxiom .

Contact Center 47

Contact Center Social Media Consulting Analytics 47

Forrester's Customer Insights

SEPTEMBER 29, 2020

Microsoft announced a new strategic alliance with Epic Systems that will bring providers using Epic an integrated Teams experience within their electronic health record (EHR) clinical workflows.

Healthcare 28

Healthcare System Survey Management 28

Andrew Mcfarland

SEPTEMBER 22, 2022

Strategic partnerships. Strategic partnerships can be a great way to improve your business development efforts. By creating strategic partnerships with other businesses, you can leverage their strengths and take advantage of their resources to benefit both companies.

Guidelines 48

Guidelines Meeting Marketing Groups 48

Happy or Not

OCTOBER 24, 2023

Retailers increasingly form strategic alliances with other businesses to create comprehensive retail ecosystems. For example, collaborations like Target and Ulta or Walgreens and Birchbox showcase the potential of such alliances. Partnerships and ecosystems Partnerships will play a central role in the retail landscape.

Retail 36

Retail Multi-Channel Social Media Apparel 36

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 44

Contact Center Sales Trends Marketing 44

Hero Digital

JANUARY 29, 2020

Hero Digital , a leading independent customer experience (CX) company, today announced the formation of The Truth & Beauty Network, an alliance of leading voices, mavericks, and entrepreneurs, made up of brand marketers, publishers, and technology partners with a similar worldview: what’s good for people, is good for business.

Brands 40

Brands Customer Experience Banking Industry 40

ClearAction

DECEMBER 5, 2023

alliance, and merger. When I led companywide customer experience transformation, we conducted our annual customer relationship survey with the findings available 3-4 months before strategic planning began. When everyone received their strategic planning instructions, guess what was top of mind for them?

Metrics 62

Metrics Effort Score ROI Policies 62

ClearAction

DECEMBER 14, 2017

Value creation is the ultimate measure of success in business: value to customers, shareholders, alliances, employees, and the community at-large. This applies not only to messaging, but also to your strategic plans, tactical plans, process designs, people, tools, performance measurement – really, everything that Marketing does.

Marketing 78

Marketing Metrics Measurement Government 78

Talkdesk

SEPTEMBER 7, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. You can listen to that episode of Amazing Business Radio for a preview of what he’ll cover at the NYC Road Show.

Contact Center 42

Contact Center Trends Sales Technology 42

Talkdesk

AUGUST 17, 2017

Bill Hoppin – EVP Strategic Sales, Marketing, and Alliances, TalkIQ. Bill Hoppin oversees sales, marketing, and strategic alliances for TalkIQ, a successful speech recognition startup. To learn more about him and his views on customer support, check out the recording of that session.

Contact Center 40

Contact Center Sales Trends Marketing 40

Michelli Experience

AUGUST 15, 2017

Namely, associations do matter whether those associations are strategic or inadvertent. All of us must realize that perceptions of alliances are formed when two things co-exist. The Takeaway. The big takeaway from this week’s blog is my mom was right.

Social Media 113

Social Media Consulting Brands Customers 113

Clarivate

APRIL 24, 2023

Horizonal integration is seen more in the payer sector and typically involves a more broad-based collaboration or strategic alliance to improve health care and can often improve finances. It can mean a first step into a new line of business to fill a gap in care or serve as an expansion of current services and programs.

Healthcare 89

Healthcare Marketing Insurance Groups 89

AWS Machine Learning

OCTOBER 26, 2023

As we continue to migrate more models to Inferentia and Inferentia2, including transformers-based foundational models, we are confident that our alliance with AWS will enable us to grow and innovate alongside our trusted cloud provider. About the Authors Matias Ponchon is the Head of Infrastructure at Intuitivo.

Retail 100

Retail Innovation System Video 100

Alliance by IFS

SEPTEMBER 27, 2019

Panelists: : Natalie Chury, Applications Manager, ABM ; Nicol Reeves, Project Manager Strategic Solutions, ABM ; Darlene Stonewall, Project Manager, Park Place Technologies ; Adam Heaney, Field Service Engineer, Park Place Technologies. Panel: How to Infuse Voice of Data into Your Organization.

Software 50

Software User Experience Technology Culture 50

Avaya

AUGUST 1, 2017

Here’s what you can expect from this game-changing alliance: Currently Available: Avaya Integration for Classic Salesforce. This strategic alliance between Avaya, the No. The CRM Connector supports Avaya Call Center Elite and the Avaya Oceana™ Solution , and will soon have integration for Salesforce Multichannel API.

CRM 58

CRM Hospitality Contact Center Call Center 58

LoyaltyPlus

APRIL 14, 2020

Reward programmes will be used to strategically grow emotional loyalty with brands, and many businesses will pay close attention to touchpoints. Significantly, 47% of customers won’t engage with a business after a moment of brand disappointment, and 52% of loyal customers will join a loyalty programme.

Omni-Channel 40

Omni-Channel Loyalty Touchpoint Retail 40

LoyaltyPlus

APRIL 14, 2020

Reward programmes will be used to strategically grow emotional loyalty with brands, and many businesses will pay close attention to touchpoints. Significantly, 47% of customers won’t engage with a business after a moment of brand disappointment, and 52% of loyal customers will join a loyalty programme.

Omni-Channel 52

Omni-Channel Loyalty Touchpoint Retail 52

NetBase

AUGUST 27, 2020

They were part of an effort pushing for new rules for social media companies, as part of the Global Alliance for Responsible Media. Be sure to reach out for a demo and we can show you these and other themes in action, and the many ways you can capture super valuable insight to inform strategic decision-making!

Retail 98

Retail Consumers Social Media Apparel 98

Alliance by IFS

NOVEMBER 14, 2017

The Silicon Review highlighted the trajectory of Astea’s product development, noting that recent innovations such as business intelligence, IoT, data mining and artificial intelligence are all integrated into its core platform, Astea Alliance™, creating a comprehensive, cutting edge solution that is fully cloud and SaaS enabled.

Innovation 50

Innovation Technology Software Leadership 50