roles digital 
ShepHyken
JULY 31, 2023
While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. When offering digital support systems, enable customers to reach a real person whenever needed. Understanding and predicting customer needs are key to effective customer engagement.
West Monroe
SEPTEMBER 4, 2023
Listen to "The Chief Digital Officer’s Role in Disruption & Culture" on Spreaker. Beauty's Chief Digital Officer, joins the podcast to discuss the ever-evolving customer journey and the balance between customer needs and technology advancement, fostering innovation, and maintaining a seamless physical-digital connection.
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InMoment XI
APRIL 24, 2024
In the dynamic landscape of healthcare, where patient care is paramount, the role of healthcare contact centers has emerged as a vital component in ensuring seamless communication and efficient service delivery. Healthcare contact centers play a crucial role in addressing a variety of challenges and problems within the healthcare industry.
West Monroe
MAY 8, 2022
Because you can’t be a digital business without being data-driven, and becoming a digital business is how you compete and win in today’s world. Form a culture in which data fluency is pervasive, rather than siloed within certain roles or tied to specific skills. How digital businesses use data.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.
Forrester's Customer Insights
FEBRUARY 9, 2021
I recently talked with Sandeep Dadlani, Global Chief Digital Officer at Mars to hear his thoughts on becoming a digital business. We started our conversation discussing his role of as CDO. (10
West Monroe
OCTOBER 11, 2022
Taco Bell was a traditional QSR brand until CEO Mark King led it down the path of digital transformation. Find out why Taco Bell wants to become a 100% digitally led consumer brand – and what digital has done for its bottom line. Since joining Taco Bell in 2019, you've been focused on the digital evolution of the business.
Speaker: Conference Speakers
The Role of IT, Intranets & the Digital Workplace in Employee Experience. Explore how you can get your workers and organization ready for whatever the future holds. Topics will include: Top-Notch Engagement Program Strategies that Create Community & Drive Collaboration.
Speaker: Carla Harris - Vice Chairman, Managing Director | Morgan Stanley
You’re invited to join us on February 2-3, 2022 to reimagine your digital workplace and empower your employees to more productive and engaging ways of working. Session topics may include: The role of culture and the Great Resignation. Digital adoption practices for the newly flexible workforce.
Speaker: Laura Sikorski, Contact Center Consultant
The role of your employees is paramount. Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer. How do you retain the human touch in the digital world? How do you keep employees happy?
Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)
Fast-Moving Consumer Goods (FMCG) and Quick Commerce (Q-commerce) are two vibrant sectors that have undergone significant transformations with the advancements in digital technology. With growing internet penetration and the proliferation of smartphones, consumers' purchasing habits have unsurprisingly evolved.
Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.
In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Learning objectives: Review and pinpoint challenges in your CX strategy Learn how SaaS products are changing CX and UX Recognize and personalize your customers' needs and preferences Setting your DCX goals Best practices for implementing a customer-centric digital strategy and ensuring seamless interactions across channels The role of conversational (..)
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