Circular Edge

DECEMBER 1, 2022

Apps & Tools and 1pg Orchestrator & Tools Enhancements Overviews. Safe Harbor Statement – The above is intended to outline general product direction. JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. PS – this also means a new version of the 9.2 Automate #Optimize #Transform.

Self Service 52

Self Service Roadmap Tools Resources 52

NobelBiz

JULY 31, 2023

With the right call queuing system in place, you’ll witness improved call handling, reduced wait times, and heightened agent productivity. But that’s not all – we’ll also explore how intelligent call routing and customer data integration create personalized interactions that leave a lasting impression.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

Upstream Works

AUGUST 5, 2021

One reason for rising cloud adoption is the variety of strong use cases, including better agent engagement, smarter call routing, improved self-service options, richer management reporting, more personalized CX, and more. Call center leaders need to consider the overall benefit of cloud, namely the flexibility of the platform itself.

Contact Center 78

Contact Center Self Service Customer Journeys Call Center 78

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker now allows you to compare the performance of a new version of a model serving stack with the currently deployed version prior to a full production rollout using a deployment safety practice known as shadow testing. Only the responses of the production variant are returned to the calling application.

Comparison 79

Comparison e-support Metrics Self Service 79

AWS Machine Learning

FEBRUARY 23, 2023

These systems have evolved from simple rule-based systems to Advanced Driver Assistance Systems (ADAS) and fully autonomous vehicles. These systems require petabytes of data and thousands of compute units (vCPUs and GPUs) to train. DNN training methods and design AV systems are built with deep neural networks.

System 91

System Automotive Training Video 91

Alliance by IFS

APRIL 16, 2019

Alliance Enterprise now offers seamless access to the Logic Apps cloud service that helps companies automate and orchestrate tasks, business processes, and workflows when integrating apps, data, systems, and services across enterprises or organizations. HORSHAM, PA (April 16, 2019) — Astea International Inc.,

Roadmap 92

Roadmap System Travel Management 92

Kitewheel

MAY 8, 2019

From catchy jingles in holiday sales events to product placement in TV shows , and well as those high-priced sports campaigns, there is simply no shortage of content and messaging from automotive dealers. To get value faster both to and for their customers, automotive businesses need to invest in customer journey orchestration.

Automotive 45

Automotive Customer Journeys Sports Sales 45

Alliance by IFS

APRIL 22, 2019

Companies will be able to connect seamlessly to Logic Apps cloud service, helping them automate and orchestrate tasks, business processes, and workflows when integrating apps, data, systems, and services across organizations. HORSHAM, PA (April 16, 2019) — Astea International Inc., The conference takes place April 23–26, in Palm Desert, CA.

Software 77

Software Management Roadmap Conference 77

Kustomer

JUNE 7, 2022

We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. But that’s only where the challenges begin.

Customer Experience 98

Customer Experience Self Service e-support CRM 98

AWS Machine Learning

OCTOBER 14, 2022

An important aspect of MLOps is to deliver a new version of the previously developed ML model in production by using established DevOps practices such as testing, versioning, continuous delivery, and monitoring. If not, your testing processes won’t be representative, and your model may behave differently in production.

Fashion 82

Fashion Metrics Software Data 82

Totango

FEBRUARY 18, 2021

With a CRM, you can’t see the full picture of a customer’s health including important signals like the customer’s usage or sentiment of the product. You also aren’t able to orchestrate activity and engagement workflows across teams within a CRM system. Integrate with Totango – #1 Customer Success Platform.

CRM 69

CRM Customer Success System Sales 69

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots.

Self Service 68

Self Service Contact Center Virtual Agent Chatbots 68

Beyond Philosophy

SEPTEMBER 14, 2023

Task Automation: This type of AI is heavily used for software applications where tasks route from one party to another. While this area is in its early days, customer journey orchestration platforms use this technology, which Kihlstrom has worked with for years. To be counted among them requires preparation. It didn’t.

Self Service 88

Self Service Software Analytics Examples 88

Think Customers

AUGUST 18, 2021

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. Mishaps like delays, data breaches, product recalls, and inclement weather will continue to effect retail surge volumes. How do we make interactions ‘effortless’ for customers? Tap into the power of remote work.

Retail 52

Retail Strategy Self Service Average Handle Time 52

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS.

Culture 84

Culture System Metrics Resources 84

Pointillist

SEPTEMBER 28, 2021

While marketing, product, CX and other leaders may strive to share insights, accessing the data in their systems is cumbersome and rarely happens in real time. Advances in digital technology have reshaped customer expectations for exceptional experiences. Traditionally, leaders focus on interactions within the contact center.

Contact Center 40

Contact Center Customer Journeys Self Service How To 40

North Highland

JULY 9, 2019

CX leaders need to have a well-orchestrated plan of action, but also be ready to respond to bumps in the road. Just like our flight, we expected a direct route, but ended up being rerouted and delayed during an unplanned layover to an off-course city. It was no small effort getting to the Forrester NYC CX conference this year.

Customer Experience 56

Customer Experience Hotels Conference Customers 56

Bizagi

MARCH 24, 2020

Deploying RPA without ensuring good business processes are in place is like putting an automated car on the road when there are big potholes and lots of route closures. A Digital Process Automation (DPA) platform such as Bizagi can enable enterprise-wide transformation in productivity, efficiency, agility, and compliance.

How To 51

How To Financial ROI Banking 51

Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 In US government, this score languishes at 4.5. The reasons for this gap are complicated and numerous. All this makes providing the very best customer service in government no easy feat.

Government 191

Government Customer Service Chatbots Effort Score 191

Kustomer

SEPTEMBER 18, 2020

We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. But that’s only where the challenges begin.

Customer Experience 52

Customer Experience Self Service e-support CRM 52

Avaya

JULY 25, 2016

Now the WAN needs to support network virtualization, end-to-end segmentation, programmability, orchestration—in short, pretty much everything that the traditional WAN is not. Distributed organizations face both internal and external challenges as they look to evolve their wide-area networks. Emerging use cases will likely fuel this growth.

Policies 40

Policies Software Connections Technology 40

AWS Machine Learning

APRIL 18, 2024

See CHANGELOG for latest features and fixes. You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. You’ve probably also experienced the need to quickly fact-check something that’s been said, or look up information to answer a question that’s just been asked in the call.

Knowledge Base 93

Knowledge Base Meeting Resources Analytics 93

AWS Machine Learning

JULY 19, 2022

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. These businesses are looking for reliable and cost-effective ways to solve their localization use cases. Solution overview.

Video 85

Video Policies Data Retail 85

SurveySparrow

JUNE 27, 2023

SurveySparrow HubSpot Marketing Hub Adobe Experience Cloud Salesforce Journey Builder Mixpanel Hotjar SAS Customer Journey Analytics Insider Woopra Contentsquare 1.SurveySparrow: SurveySparrow: The All-in-One Power House SurveySparrow is a comprehensive tool that allows you to collect and interpret customer data efficiently.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Circular Edge

FEBRUARY 27, 2024

RailWorks, committed to seamless rail infrastructure, relies on Circular Edge's Orchestration for enhanced operational efficiency. Learning Orchestration involves tasks like calling UBEs, sending notifications, and executing queries. Users can create B/P Constants based on a Model B/P, with or without a Route Code.

Advertising 40

Advertising Report Resources Communication 40

UJET

DECEMBER 17, 2019

UJET believes the Four Pillars of Great Customer Service by Gartner closely aligns with the UJET’s core thesis, making support an integral part of the product or service, with an emphasis on delightful customer experience for the smartphone-centric and cloud-native personas engaged in these interactions.

Self Service 74

Self Service Customer Service Customers Connections 74

NobelBiz

OCTOBER 2, 2023

It’s like the conductor of a symphony, orchestrating the flow of information and ensuring that every query, issue, or request is addressed promptly and accurately. Ticket Queuing and Routing: Based on the nature and priority of the inquiry, tickets are automatically directed to the most suitable agent or team.

System 106

System Contact Center Contact Center Software Social Media 106

AWS Machine Learning

SEPTEMBER 15, 2023

We conclude the post with items to consider before deploying LLM agents to production. We conclude the post with items to consider before deploying LLM agents to production. Often, LLMs need to interact with other software, databases, or APIs to accomplish complex tasks. So what does it mean for an LLM to pick tools and plan tasks?

Tools 102

Tools How To e-support Chatbots 102

Optimove

NOVEMBER 14, 2023

The Power of AI in Segmentation We have already seen how AI automates your campaign execution, perfectly orchestrating journeys or optimizing campaigns. In the past, the traditional route of sending out batch and blast campaigns in the hopes of some customers making a purchase may have failed. Building these is an arduous task.

Groups 69

Groups ROI Customer Base Analysis 69

AWS Machine Learning

MARCH 8, 2023

The solution orchestrates the dynamic bidding and operation of a power asset and requires using optimization and predictive capabilities available in its ML models. Marubeni Power International Inc (MPII) owns and invests in power business platforms in the Americas.

Analytics 74

Analytics Marketing Training Data 74

AWS Machine Learning

APRIL 11, 2023

We demonstrate how you can use Studio presigned URLs in a multi-account environment to secure and route access from different personas to their appropriate Studio domain. We also introduce a logical construct of a shared services account that plays a key role in governance, administration, and orchestration.

Consumers 71

Consumers Government How To Resources 71

NobelBiz

AUGUST 14, 2023

Answering machine detection isn’t just about technology; it’s a strategic orchestration of algorithms that distinguish the echoes of voicemails from the cadence of human conversations. . Efficiency soars, agents aren’t stuck navigating voicemail mazes, and the contact center can handle a whole bunch more productive chats.

Contact Center Software 52

Contact Center Software Call Center Contact Center Training 52

SmartKarrot

JANUARY 18, 2021

And to look further, their subcategories are the below ones: Scaling Increase number of customers Diversify products Lower customer acquisition cost Optimize online performance. The quantitative sides of scaling include measures like increasing the size of customer base and diversifying your product offerings.

Customer Retention 10

Customer Retention Roadmap Tips Measurement 10

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. So, how do you figure out which enterprise help desk software is the right option?

Software 98

Software Self Service Omni-Channel Knowledge Base 98

UJET

MARCH 22, 2021

When it comes to your customer experience, it’s not just about how well trained or equipped your agents are or the products and services you provide. The IVR isn’t a topic that gets enough coverage. We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Own a smartphone.

Virtual Agent 82

Virtual Agent Self Service Contact Center Customer Journeys 82

AWS Machine Learning

DECEMBER 22, 2023

Generative AI agents are capable of producing human-like responses and engaging in natural language conversations by orchestrating a chain of calls to foundation models (FMs) and other augmenting tools based on user input. In this post, we demonstrate how to build a generative AI financial services agent powered by Amazon Bedrock.

Chatbots 99

Chatbots Financial Multi-Channel Knowledge Base 99

Kustomer

DECEMBER 30, 2020

At Kustomer, we strive to help brands effortlessly keep up with quickly shifting trends, and work to deliver products and features that have helped them orchestrate an intimate, effortless connection with customers. Audit Log Improvements: Speed up troubleshooting by tracking routing events at a more granular level.

Self Service 98

Self Service Multi-Channel e-support Report 98