Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Sometimes, it can take it further – identifying key components in customer reviews like “battery life,” “camera quality,” and “ease of use.”

Analysis 394

Analysis Software Comparison Social Media 394

Comm100

APRIL 22, 2024

Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Chatbots can manage multiple interactions simultaneously, offering instant responses to customers 24/7, which drastically reduces wait times and improves customer satisfaction.

How To 130

How To Chatbots Omni-Channel Social Media 130

InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. What is the Google Local Guide Program?

Strategy 260

Strategy Management Video Feedback 260

InMoment XI

MARCH 5, 2024

Consider a retail company that monitors social media platforms to analyze customer feedback about its new product release. However, its inherent complexity, large volume, and potential quality and security challenges can pose significant hurdles in analysis, storage, and privacy protection.

Data 260

Data Customer Experience Social Media Analysis 260

InMoment XI

APRIL 23, 2024

Using reputation management tools, you can bring together all your data in one place, combining your data. By leveraging advanced sentiment analysis, the platform sifts through vast volumes of social media data combined with customer feedback to identify key themes and trends, triggering automated actions based on predefined criteria.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Comm100

OCTOBER 24, 2023

Whether it’s via live chat , SMS , AI chatbot , or ticketing , players expect a consistent, high-quality interaction across every channel. The Necessity of Multi-Layered Support During peak periods or major events, such as the return of the NFL, gaming platforms experience unprecedented traffic. They need platforms like Comm100.

Omni-Channel 231

Omni-Channel Multi-Channel Chatbots Touchpoint 231

BlueOcean

OCTOBER 4, 2023

The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. With the integration of the platform and an effective IVR, your customer accesses support end-to-end in the language of their choice. Read on.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. In Axfood’s case, a well-functioning pipeline for this purpose was already set up using SageMaker notebooks and orchestrated by the third-party workflow management platform Airflow.

Effort Score 112

Effort Score Training Analytics Retail 112

ShepHyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. Research shows that 86% of agents feel they don’t have the resources or the authority to deal with customers effectively, which hurts productivity and service quality.

Customer Experience Management 143

Customer Experience Management Management Customer Experience Contact Center 143

Magellan Solutions

APRIL 11, 2024

As your Shopify business grows, managing all those customer inquiries and technical issues can quickly become a headache, especially if you’re trying to handle everything in-house. It involves handling various inquiries, resolving issues, and providing guidance related to the Shopify e-commerce platform.

e-support 95

e-support Net Promoter Score Training Policies 95

BirdEye

FEBRUARY 15, 2024

Facebook’s share of online reviews took a steep dive to 1% in 2023, down from 23% in 2016, marking a drastic reduction in its importance as a review platform. Automated review responses Businesses increasingly engaged with their reviews, indicating a trend towards more active online reputation management.

Automotive 111

Automotive Healthcare Hospitality Retail 111

COPC

MARCH 11, 2024

This is a recruitment quality metric.) Have we analyzed the post-training attrition rates to identify if they’re too high (indicating a potential issue with passing everyone through) or too low (suggesting a possible recruitment quality concern)? Do new hires feel confident in managing their workload and responsibilities?

Call Center 98

Call Center Gamification Contact Center Training 98

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Optimization helps reduce unnecessary expenses while maintaining service quality. Table of Contents What is Call Center Optimization?

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

BirdEye

APRIL 2, 2024

Maybe the quality isn’t up to par, or the content no longer aligns with your channel’s current direction. According to YouTube Product Lead Todd Beaupre , deleting videos from your channel can negatively impact your channel’s growth and overall performance on the platform. You’re not alone.

Video 111

Video Metrics Trends Data 111

Eptica

JANUARY 13, 2023

As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform? As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Call Recording 105

Call Recording Tips Interaction System 105

CSM Magazine

APRIL 9, 2024

Call tracking software and workforce optimization platforms are therefore not merely convenient; they are indispensable in ensuring that support agents can provide the same, if not superior, level of service as they did within traditional office environments.

Tools 64

Tools Call Recording e-support Software 64

CSM Magazine

APRIL 16, 2024

A reliable and responsive customer support system is often regarded as a hallmark of legitimate platforms. Guiding New Users: For newcomers, navigating online casino platforms might be daunting. Managing Transactions: Financial transactions are a critical component of online casinos.

Customer Experience 52

Customer Experience Wait Times Chatbots Analysis 52

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. 96% would recommend Birdeye.

Report 111

Report Management Comparison Feedback 111

NobelBiz

FEBRUARY 20, 2024

These issues can range from numbers being labeled and blocked, poor number management, severe drops in contact rates, to frequent network downtime due to lack of redundancy, and delayed resolutions for telecom-related technical issues. Real-time visibility into call center activity empowers managers to make informed decisions.

Contact Center 105

Contact Center Call Center Self Service System 105

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Magellan Solutions

APRIL 24, 2024

Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Even a small error can have a significant impact, causing problems with order fulfillment, inventory management, and the overall customer experience. It ensures smooth operations and customer satisfaction.

Ecommerce 52

Ecommerce Sales Data Resources 52

CSM Magazine

APRIL 25, 2024

Yet, managing and navigating through customer feedback and complaints can be challenging, especially in preserving the brand’s reputation and ensuring customer satisfaction. Whether it’s through surveys, feedback forms on your website, or social media platforms, make it easy for customers to communicate with you.

Social Media 52

Social Media Customer Journeys Multi-Channel Touchpoint 52

COPC

APRIL 1, 2022

Customer experience management platforms Artificial Intelligence (AI) tools like Nexcom’s RevealCX Boost (1) offer customer experience departments innovative ways of efficiently collecting data. Quality Assurance Sampling Practices. Connecting Quality Assurance to Business Directives. Accurate and Representative Data.

Customer Experience Management 96

Customer Experience Management Software Customer Experience Management 96

SurveySensum

APRIL 1, 2024

Transparency, quality, and authenticity are pillars on which a startup can build a foundation of trust. It is these qualities, communicated effectively and honestly, that can elevate a startup to become a respected and successful brand in the eyes of its target audience. Transparency is equally vital.

Brands 52

Brands Case Study Social Media Feedback 52

Magellan Solutions

FEBRUARY 14, 2024

They also closely monitor call quality through advanced metrics and provide cultural sensitivity training to agents. Improved efficiency – Calls are handled rapidly by specialized agents solely dedicated to call management. The partnership enabled Cigna to scale its operations and reduce costs while maintaining quality.

Call Center 98

Call Center Healthcare Company Hospitality 98

SurveySparrow

APRIL 28, 2024

With features like automated surveys, reminders, and diverse question formats, SurveySparrow provides a deeper look into student experiences and needs, making it an essential tool for managing feedback in the educational setting. I will explain why SurveySparrow’s student feedback form is trusted by millions of teachers worldwide.

Tools 52

Tools Feedback Analytics Survey 52

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Approval processes also play a crucial role in maintaining brand consistency across different platforms.

Social Media 109

Social Media Multi-Channel Software Feedback 109

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Strategy 116

Strategy Management Social Media Brands 116

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites are platforms where customers can share their experiences and opinions about insurance services and providers. Insurance review sites collect customer feedback to shape your business’s narrative.

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

NOVEMBER 15, 2023

To build a 5-star online presence, you must take a strategic approach to collecting and managing reviews. And the first step is to decide which platforms you’ll focus on. Here are 12 top platforms every retail business should consider. The platform also offers paid subscription plans that provide additional features.

Retail 111

Retail Brands Consumers Case Study 111

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 89

Healthcare Government Innovation Training 89

ECXO

APRIL 24, 2024

In cognitive psychology, there’s a concept known as “ decision fatigue ,” suggesting that the quality of our decisions deteriorates after making a long series of them. Enterprises often require such complex systems to manage their operations effectively, and these platforms provide an all-in-one solution.

ROI 105

ROI Software B2B System 105

CSM Magazine

MARCH 27, 2024

In 30 days it managed to attract 1200 new ones, but some old ones stopped playing. Therefore, the CRR of online casino X = ((5600 – 1200) / 5300) x 100% = 83% User retention incentivizes users to spend more money on the platform and increases LTV (customer lifetime value). Customer relationship management.

Customer Retention 52

Customer Retention Loyalty Programs Loyalty Advertising 52

CSM Magazine

MARCH 28, 2024

Notably, online casinos accepting cryptocurrency offer players a myriad of advantages over traditional platforms, including transparency, enhanced security, and the convenience of faster and cheaper transactions. Dispute and Complaint Management: Efficiently resolves disputes and complaints, fostering a positive reputation.

User Experience 52

User Experience Social Media Resources Chatbots 52

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity. Use high-quality images.

Marketing 111

Marketing Social Media Advertising Tips 111

Eptica

NOVEMBER 4, 2021

Date: Friday, November 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Integrating call recording into Microsoft Teams. Author: Pauline Ashenden - Demand Generation Manager As contact centres increasingly switch to Microsoft Teams, they need to deliver key functionality, such as call recording via the platform.

Call Recording 123

Call Recording Omni-Channel Trends Customer Insights 123