dscout People Nerds

JANUARY 30, 2024

Qualitative research tools and services for product, innovation, CX, and brand. Meet the people that matter to you in the moments that matter to them.

Study 92

Study Innovation Meeting Tools 92

Bill Quiseng

SEPTEMBER 10, 2020

There have been many lessons learned from best practices studies that resulted in improvement. Why not innovate instead of imitating? Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. And, some shamelessly copied without logic.

Innovation 141

Innovation Financial Study Customer Service 141

Wired and Dangerous

NOVEMBER 9, 2020

Innovative service seeks the road less traveled in the pursuit of ingenious and novel. Innovative service is scrappy and provocative. Innovative service requires preparation, not serendipity. But innovative service providers know that mastering the unexpected comes through forethought and study.

Innovation 113

Innovation Travel Study Customer Experience 113

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). This aligns well with the results from this year’s study. Customer Success has always benefited from innovation and new ways of thinking. And it’s bigger, badder, and packed with more thrilling drama than ever. say they are shrinking.

Study 98

Study Leadership Customer Success Industry 98

Customer Bliss

MARCH 23, 2022

Netflix CEO Reed Hastings was quoted explaining this decision: “Our model is to increase employee freedom as we grow, rather than limit it, to continue to attract and nourish innovative people, so we have a better chance of success.”. In today’s competitive environment, their culture is one of their strongest assets.

Case Study 139

Case Study Culture Study Company 139

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Studies have shown that companies that engage with customer feedback can see up to a 5-10% increase in customer retention rates.

Hospitality 260

Hospitality Call Center Retail NPS 260

Customer Bliss

SEPTEMBER 28, 2021

Get more case studies, activities, and insights in the book. The post Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait appeared first on Customer Bliss. This blog post is adapted from materials explored in Would You Do That To Your Mother? Learn more about the book and find out where to order ».

Case Study 194

Case Study Study Healthcare Hospitality 194

Clarivate

JANUARY 14, 2022

In this interview, we speak with Korea University about how it encourages collaboration, facilitates career growth and accelerates innovative research. This project supports large-scale research projects, including integrated research, basic and rare studies, and international research cooperation. Natural science needs ‘space.’

Case Study 98

Case Study Study Analysis Trends 98

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Embracing Technology: A Gateway to Innovation 1. McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

C3Centricity

APRIL 23, 2024

However, according to a recent Data & Marketing Association (DMA) study, the average ROI for digital (email) marketing in 2022 was $36 for every $1 spent. Foster Creativity and Innovation It’s not all bad news! Budget constraints can actually serve as a catalyst for creativity and innovation within the marketing team.

ROI 226

ROI Marketing Social Media How To 226

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional. If you’re not innovating, you’re standing still…and falling behind! Trust – Innovation – Loyalty.

Innovation 52

Innovation NPS Leadership Loyalty 52

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Next, we examined innovation in Ukraine by analyzing the country’s contributions to the global Research Fronts. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

Study 52

Study Consulting CRM Groups 52

Clarivate

FEBRUARY 18, 2022

CGIAR, the world’s largest global agricultural innovation network, used our Web of Science API to significantly reduce their manual workload. Case study on the Monitoring-Quality Assurance Processor-API – A tool to support CGIAR Quality Assurance process for peer-reviewed publications. Almanzar, M.R., Bonaiuti, E.

Innovation 105

Innovation e-support Case Study Resources 105

Clarivate

NOVEMBER 14, 2023

Most clients we work with are keen to communicate that their product is innovative. Innovation is important, right? In fact, in the context of reimbursement decisions for medicines, the definition of ‘rewardable’ innovation has evolved from being a new molecular entity to focus more on value or benefit. [1] Of course they are.

Innovation 52

Innovation Examples Course Communication 52

Beyond Philosophy

SEPTEMBER 8, 2022

Therefore, they viewed the project title as a customer experience innovation, part of a business strategy. For example, one engagement activity was a Brown Paper Fair, where the customer experience innovation team put brown paper on the wall and asked the employees for suggestions on what to do about things.

Case Study 97

Case Study ROI Study Customer Experience 97

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

TechSee

FEBRUARY 21, 2022

Cambridge Dictionary defines it as “the study of how to produce machines that have some of the qualities that the human mind has, such as the ability to understand language, recognize pictures, solve problems, and learn.”. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee.

Innovation 109

Innovation Company Self Service Insurance 109

C3Centricity

FEBRUARY 13, 2024

In a world where customer expectations are continually evolving, companies that prioritize ongoing improvement can adapt, innovate, and remain competitive. Organizations that adopt this approach witness improved productivity, heightened customer satisfaction, and a robust capacity for innovation.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

Innovation 77

Innovation Healthcare Government Chatbots 77

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Second to None

JULY 25, 2019

A study by Gartner found that a difficult customer experience leads to a customer being four times as likely to be disloyal. [1] The same study also revealed that a low customer effort reduces costs by 37 percent. [2] The post Innovation in Customer Effort appeared first on Second To None. Use your Strengths.

Innovation 80

Innovation Effort Score Travel Transportation 80

The DiJulius Group

OCTOBER 4, 2023

Read Full Article The post Tap into Customer Wisdom and Drive Innovation with a Customer Advisory Board appeared first on The DiJulius Group. Like a growing number of organizations, it has a Customer Advisory Board (CAB). I had the good fortune of recently speaking at Standard Aero’s annual.

Innovation 67

Innovation Groups Consulting Customers 67

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? A 2015 study by Price Intelligently showed that a 1% increase in customer acquisition impacts your bottom line by around 3.3%. More Successful Innovation. What does your innovation process look like? So what have you promised your top management?

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

Alida

APRIL 4, 2016

The stats are discouraging for product management and innovation pros: one study claims that 85 percent of consumer goods end up flops. The difficult truth is that innovation is hard. Not every company, however, fails at innovation. And with the ever-evolving customer attitudes and behaviors, it’s not about to get easier.

Innovation 100

Innovation Apparel Retail Study 100

Wired and Dangerous

MAY 21, 2018

We filed the clever set of rules away but have recently dusted them off for a fresh look at innovative service. Innovative service seeks the road less traveled in the pursuit of ingenious and novel. Innovative service is scrappy and provocative. Innovative service requires preparation, not serendipity.

Innovation 70

Innovation Travel Study Customer Experience 70

Wired and Dangerous

MAY 23, 2016

We filed the clever set of rules away but recently dusting them off for a fresh look at innovative service. Innovative service seeks the road less traveled in the pursuit of ingenious and novel. Innovative service is scrappy and provocative. Innovative service requires preparation, not serendipity.

Innovation 93

Innovation Travel Leadership Study 93

Alida

SEPTEMBER 15, 2016

As the 2016 Visionary Award winner for product innovation , Wolverine Worldwide has strategic insight that other brands should consider when incorporating customers into the development cycle. As I mentioned, we try to infuse consumer perspective throughout the process of innovation.

Innovation 100

Innovation Apparel Competitive Advantage Consumers 100

Education Services Group

NOVEMBER 8, 2021

The 2021 Customer Success Leadership Study is out! I don’t want to spoil it for you, but that’s what we’re seeing in the second year of producing our annual study surveying the issues and trends affecting the CS industry. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study!

Study 52

Study Leadership Customer Success Chief Customer Officer 52

SuiteCX

MAY 25, 2016

Here are a few case studies: Start with the brand promise. All of this benefits the customer in the end, as innovation is absolutely required in order to keep travelers engaged. Customers must trust that companies won’t misuse their data, and companies must provide true value in the exchange. Conclusion: It comes down to trust.

Case Study 100

Case Study Study Customer Engagement Engagement 100

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Transforming grocery shopping.

Retail 74

Retail Innovation Trends Ecommerce 74

2020 Research

APRIL 8, 2024

Sago Health provides a new path to healthcare research and aims to simplify the complexities healthcare organizations and agencies traditionally face by providing innovative solutions tailored to meet its unique challenges and needs. On the whole, Sago Health works closely with its clients to help change lives and improve outcomes.

Healthcare 104

Healthcare Innovation Study Technology 104

C3Centricity

FEBRUARY 27, 2024

Faster Implementation : Another research study from McKinsey indicates that atomic changes can be implemented 30% faster, on average, than large-scale transformations. To address this, Microsoft introduced a series of atomic changes through regular updates and improvements to Windows 10.

Employee Engagement 226

Employee Engagement e-support Policies Retail 226

AWS Machine Learning

APRIL 29, 2024

Arcee’s innovative continual pre-training (CPT) and model merging techniques have brought a significant leap forward in the efficient training of LLMs, with particularly strong evaluations in the medical, legal, and financial verticals. Results Our study focused on evaluating the quality of the CPT-enhanced checkpoints.

Training 103

Training Case Study Comparison Innovation 103