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AI & CS: Innovate or stagnate

Totango

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Connect engagement to communications Record your calls! Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

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4 Innovations Enabling Truck Roll Optimization

TechSee

But even though a large proportion of truck rolls are non-value-added activities and a tremendous waste of resources, these dispatches remain a fact of life for service organizations. But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . billion devices.

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AWS at NVIDIA GTC 2024: Accelerate innovation with generative AI on AWS

AWS Machine Learning

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

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Why Customer Experience Success Requires A Great Employee Experience

Experience Investigators by 360Connext

Why Employee Experience is Vital to Customer Experience Human resources (HR) and learning and development (L&D) teams are incredibly influential in the customer experience. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. in both areas.

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Citrus Group Stays Connected with BigChange Job Management Software

CSM Magazine

The BigChange connected mobile app and back-office system is also boosting health and safety and reducing the company’s environmental impact. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

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[Experience Action Podcast] Strategically Addressing Low-Volume Customer Concerns

Experience Investigators by 360Connext

We need to weave the fabric of emotional connection through CX mission alignment, create ROI beyond the balance sheet, and embrace the potent influence of storytelling. Your journey to elevating customer experience starts with real-world applications and continuous dialogue to keep your strategies at the forefront of innovation.

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[Experience Action Podcast] CX Pulse Check – June 2024

Experience Investigators by 360Connext

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.