Experience Investigators by 360Connext

APRIL 23, 2024

We need to weave the fabric of emotional connection through CX mission alignment, create ROI beyond the balance sheet, and embrace the potent influence of storytelling. Your journey to elevating customer experience starts with real-world applications and continuous dialogue to keep your strategies at the forefront of innovation.

Customer Experience 162

Customer Experience ROI Connections Innovation 162

Experience Investigators by 360Connext

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.

Customer Centricity 265

Customer Centricity Culture Employee Experience Innovation 265

Experience Investigators by 360Connext

OCTOBER 24, 2023

The discussion in this episode delves into these innovative strategies, exploring how they’re changing the way customers shop. It’s a fantastic example of a business exhibiting its values and connecting with customers on a deeper level.

Retail 270

Retail Connections Innovation Loyalty 270

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Register for the May 4th event here.

Innovation 99

Innovation Customer Success Customer Journeys System 99

CSM Magazine

MAY 13, 2024

Nailing those SLA targets is more than a mission – it’s how businesses lock in client trust, guarantee repeat business, and lay down roots for lasting connections. Here are several ways in which targeted coaching can connect directly to enhanced SLA fulfillment: 1. The bottom line?

Connections 52

Connections Culture Training Metrics 52

Lithium

JUNE 27, 2023

Teaming up with our trusted partners, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities. Take a tour of Aurora 2023 Khoros Brand Communities Roadmap Khoros Insights Blog Customer Stories

Innovation 52

Innovation Roadmap Resources Connections 52

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Gen C believes mental wellness is part of total wellness, and resources that reflect this philosophy will have a greater impact with this group.

Connections 52

Connections Brands Fashion Entertainment 52

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? By improving knowledge flows and sharing among enterprise communities to speed decision making, innovation, and success, we can approach the future boldly and positively.”.

Connections 93

Connections Conference Innovation Customer Engagement 93

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. However, confidence in your professional role fuels professional growth and innovation. Here’s why.

Connections 95

Connections Innovation Leadership Meeting 95

Experience Investigators by 360Connext

JANUARY 30, 2024

Get ready to navigate the cutting-edge of customer experience (CX) with Jeannie Walters and special co-host Michelle Morris – Associate Director of CX Business Transformation at Verizon Connect. Discover how this innovation could transform the checkout experience, tackle theft, and what it means for customer engagement.

Government 143

Government Customer Experience Professionals Contact Center Connections 143

Avaya

MARCH 16, 2018

All around the world, across the spectrum of disease, IT is changing our approach to chronic conditions and how we approach connected health. Collectively known as “connected health,” these recent, IT-driven innovations represent the intersection of digital technology and care. Changing care innovation paradigms.

Connections 56

Connections Innovation Healthcare Social Media 56

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. Keep up with seasonal spikes, customize the solution to suit in-office and remote agents, and compile all the resources your enterprise utilizes in one desktop. Learn more about Upstream Works for Amazon Connect.

Connections 78

Connections Engagement Contact Center Resources 78

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

Conference 260

Conference Banking ROI Customer Voice 260

Upstream Works

MAY 13, 2021

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity – and it’s all optimized for enterprises. Simplify Management & Innovate Your Business.

Contact Center 78

Contact Center Connections Self Service Chatbots 78

Experience Investigators by 360Connext

DECEMBER 15, 2023

Their support will ensure CX initiatives receive the cross-company support and resources they deserve (and need to thrive). Connect the employee experience to the customer experience in big ways. See how fun it is to connect the CX dots? Don’t let worries about budget or resources or logistics get in the way.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

InMoment XI

MARCH 29, 2022

That’s why we created our two employee resource groups, InMovement and Women of InMoment: InMovement: A global, cross-functional group of inclusivity all-stars who drive formal and informal opportunities for education and improvement across the business.

Culture 493

Culture Leadership Groups Resources 493

AWS Machine Learning

NOVEMBER 30, 2022

Artificial intelligence (AI) and machine learning (ML) are some of the most transformative technologies we will encounter in our generation—to tackle business and societal problems, improve customer experiences, and spur innovation. They want resources and guidance to implement that technology responsibly at their own organization.

Resources 77

Resources Government System Exercises 77

AWS Machine Learning

JULY 25, 2023

In this post, we demonstrate how to use JumpStart to deploy a Flan-T5 XXL model in a VPC with no internet connectivity. Solution overview As part of the solution, we cover the following steps: Set up a VPC with no internet connection. Choose File , New , and Terminal , then attempt to access an internet resource.

Connections 83

Connections Resources Financial Groups 83

AWS Machine Learning

JUNE 20, 2022

In this blog post, we show you how to build a self-service appointment scheduling solution built with Amazon Lex and Amazon Connect. The solution consists of these primary components: customer interaction using Meta messenger, appointment scheduling via SMS enabled by Lex and a customer outbound dialer from Connect. Prerequisites.

Connections 79

Connections Self Service Resources Innovation 79

CSM Magazine

OCTOBER 24, 2023

Since 2017, Calabrio has honoured nearly 70 companies for their dedication, innovation, and hard work in improving contact centre operations. Leaders brought all back-office resource planning to Calabrio Workforce Management, streamlining interactions across 1,400 skills and 3,500 agents.

Connections 52

Connections Contact Center Analytics Innovation 52

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 83

Innovation Automotive Healthcare Transportation 83

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

Solvvy

AUGUST 22, 2022

Regardless of the channels they use to connect, customers expect service agents to have access to information from prior calls, and details about their purchase histories so agents can specifically tailor interactions to them. It’s a tall order. Chatbots are digital solutions that simulate conversations with humans.

Customer Service 89

Customer Service Innovation Self Service Chatbots 89

AWS Machine Learning

OCTOBER 26, 2022

Today, customers can innovate with Amazon SageMaker through a choice of tools—IDEs for data scientists and a no-code interface for business analysts. New features for the next generation of innovation. More innovations await. It used Amazon SageMaker to develop an innovative ML solution to detect water leaks faster. “We

Innovation 101

Innovation Training Data Technology 101

Upstream Works

JANUARY 25, 2022

CX innovation is accelerating faster than ever before, and it’s integral that contact centers keep pace. While it’s true that CX innovation requires keeping up with emerging channels and technologies, digital transformation doesn’t mean you have to rip and replace your existing infrastructure. A Unified Agent Desktop.

Innovation 78

Innovation Contact Center Omni-Channel Self Service 78

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. Public carrier coverage limitations may not enable all critical devices to connect via the PVNO model.

Connections 52

Connections Roadmap Wireless Financial 52

TechSee

FEBRUARY 21, 2022

Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. Using AI technologies can save time and resources in the hiring process. Boost Staffing.

Innovation 109

Innovation Company Self Service Insurance 109

Experience Investigators by 360Connext

MAY 14, 2024

Jeannie shares how to debunk myths within the workplace and inspire innovation among your employees. Resources Mentioned: Download the CX Mission Statement Workbook Download the CX Success Statement Workbook Don’t miss the next episode! So, tune in, take notes, and let’s start building that momentum together!

Culture 143

Culture Innovation Customer relationships Resources 143

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Real-time interaction adds a human element to digital communication too, fostering a sense of connection and trust.

Government 203

Government Communication Self Service Chatbots 203

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. By providing agents with the flexibility they desire, organisations enhance productivity and mitigate the risk of turnover, ultimately saving time and resources.

Innovation 52

Innovation Customer Centricity Analytics Customers 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . RESOURCE RECOMMENDED .

Culture 98

Culture Connections Leadership Communication 98

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Resources 52

Resources System Software Financial 52

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

Innovation 77

Innovation Healthcare Government Chatbots 77

Steve DiGioia

MAY 1, 2023

Great Service Can Be Expensive Providing excellent service requires a significant investment of time and resources. This may mean finding innovative ways to deliver great service without incurring excessive costs or cutting back on other areas of the business to fund the service provision.

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. The complex backend environment required substantial investments in resources, training and redundant cost supports across the enterprise.

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. U-Self Serve. Case Studies. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317