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AI & CS: Innovate or stagnate

Totango

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. AI-powered chatbots, automated tasks, and workflows from tools like Help Scout, Custify, and Zendesk can streamline support processes.

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What are the Benefits of Local Government Chatbots? 

Comm100

Necessity pushed innovation forward as agencies were forced to adopt new digital channels to keep connected and provide much-needed support. . For many local governments, this came in the form of customer service chatbots. The improved service from local government chatbots can lead directly to improved customer satisfaction (CSAT).

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ChatGPT in Service: Practical Innovation or Hype?

TechSee

Primarily due to OpenAI’s heralded debut and innovative approach to packaging, they are making their latest technology easily accessible to the masses. Early chatbots were extremely limited, serving primarily as another way to interface with user guides and help center content. Is Generative AI for Service Too Good to Be True?

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4 Innovations Enabling Truck Roll Optimization

TechSee

But even though a large proportion of truck rolls are non-value-added activities and a tremendous waste of resources, these dispatches remain a fact of life for service organizations. But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. .

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How to Increase Trust in Government with Digital Communication

Comm100

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1.

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AI chatbot to SEO: 29 tactics to rule real estate lead generation

BirdEye

Include an AI chatbot for instant response 2. Launch socially or environmentally relevant education initiatives This guide is your go-to resource for lead generation without overwhelming you. How does an AI chatbot help you get more real estate customers? Do review marketing to attract more customers 3.

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Elevate growth with a customer service chatbot

BirdEye

That’s why a customer service chatbot is a necessary tool for a successful business. However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. Table of contents What is a chatbot for customer service? Today’s customers expect answers in real time.