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AI & CS: Innovate or stagnate

Totango

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. AI-powered chatbots, automated tasks, and workflows from tools like Help Scout, Custify, and Zendesk can streamline support processes.

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What are the Benefits of Local Government Chatbots? 

Comm100

Necessity pushed innovation forward as agencies were forced to adopt new digital channels to keep connected and provide much-needed support. . For many local governments, this came in the form of customer service chatbots. The improved service from local government chatbots can lead directly to improved customer satisfaction (CSAT).

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4 Innovations Enabling Truck Roll Optimization

TechSee

But even though a large proportion of truck rolls are non-value-added activities and a tremendous waste of resources, these dispatches remain a fact of life for service organizations. But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. .

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How to Increase Trust in Government with Digital Communication

Comm100

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1.

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Elevate growth with a customer service chatbot

BirdEye

That’s why a customer service chatbot is a necessary tool for a successful business. However, this is only possible with the aid of an AI chatbot that retrieves the right information from your company’s knowledge base. Table of contents What is a chatbot for customer service? Today’s customers expect answers in real time.

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Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022)

Inbenta

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. By implementing Inbenta’s AI Chatbot, they boosted staff morale and improved patient experience significantly. Read full case study].

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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.