Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On
eglobalis
OCTOBER 9, 2024
Even if a customer request seems appealing, it may divert resources from more important initiatives. If the ROI doesn’t justify the time, cost, and resources required to develop the feature, it might be better to focus on other initiatives. Challenges : Predicting ROI can be tricky, especially with innovative or experimental features.
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