InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. This flexibility enables businesses to gain a comprehensive understanding of their customers and operations, driving innovation and competitive advantage.

Data 260

Data Customer Experience Social Media Analysis 260

Calabrio

SEPTEMBER 30, 2020

That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. the organization that best uses Calabrio Analytics to turn contact center data into actionable insights and tangible results. Bluegrass Cellular. Idaho Central Credit Union.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Efficient Resource Allocation Understanding the dynamics of customer conversations helps businesses allocate resources more efficiently.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

TechSee

NOVEMBER 20, 2018

These unnecessary truck rolls are a waste of the company’s time and resources. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls. Better CX at lower cost.

Innovation 153

Innovation Technology Self Service Call Center 153

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. Advancements in predictive analytics have also become a cornerstone in reshaping customer service within sports betting.

Sports 52

Sports Innovation Technology Customer Service 52

InMoment XI

OCTOBER 18, 2023

By harnessing data analytics , you can gain powerful insights into your customer’s behavior, preferences, and needs. The insights you gain from data analytics can shape your strategies, drive improvements, and steer your business in the right direction. Staying ahead means being willing to evolve and innovate.

Customer Experience 260

Customer Experience ROI Return on Investment Financial 260

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? An agile approach brings the full power of big data analytics to bear on customer success.

Innovation 97

Innovation Customer Success Customer Journeys How To 97

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Currently BigChange has developed 7 different dashboards covering job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability.

Analytics 52

Analytics Customer Relationship Management CRM System 52

NICE inContact

APRIL 2, 2018

Here are a few examples: Facilitate seamless integration been customer service and Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications to give agents the context they need to solve problems. The post Accelerate CX Innovation with an Open Development Platform appeared first on NICE inContact Blog.

Innovation 137

Innovation Competitive Advantage Contact Center Omni-Channel 137

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Using InCites Benchmarking and Analytics , we first looked at Ukraine’s overall scientific output on macro, meso and micro levels. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

Horizon CX

APRIL 30, 2024

Cultural Shift: Transformation involves fostering a culture of innovation, collaboration, and continuous improvement, challenging ingrained habits and orthodoxies. Data-Driven Insights: CX professionals leverage data analytics and customer feedback to identify opportunities for improvement and innovation, informing strategic decision-making.

Customer Centricity 130

Customer Centricity Competitive Advantage Culture Customer Experience Professionals 130

AWS Machine Learning

OCTOBER 26, 2022

Today, customers can innovate with Amazon SageMaker through a choice of tools—IDEs for data scientists and a no-code interface for business analysts. New features for the next generation of innovation. More innovations await. It used Amazon SageMaker to develop an innovative ML solution to detect water leaks faster. “We

Innovation 100

Innovation Training Data Technology 100

NICE inContact

MAY 10, 2016

Today more and more companies are utilizing speech analytics technology to gain customer insight and enhance the quality management (QM) processes. Speech analytics gives you the ability to understand more about your customers’ needs without having to rely on finicky survey results. Focus your resources on what matters.

Contact Center 120

Contact Center Analytics Contact Center Software Resources 120

CSM Magazine

JUNE 22, 2023

Calabrio , the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. By providing agents with the flexibility they desire, organisations enhance productivity and mitigate the risk of turnover, ultimately saving time and resources.

Innovation 52

Innovation Customer Centricity Analytics Customers 52

Wootric CX Blog

JANUARY 6, 2021

In addition, our pace of innovation and our ability to support our customers around the globe will accelerate as we leverage the considerable resources and expertise of InMoment. . This next step in our evolution means great things for our customers and other businesses seeking a modern approach to CX improvement. .

Omni-Channel 105

Omni-Channel Innovation Net Promoter Score Chief Customer Officer 105

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Here are over 40 resources to catch up on and get you ready for the New Year. Product Analytics.

Resources 52

Resources eBook Analytics Customer Success 52

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. We’ve updated our Social Media Analytics Guide for 2020, to keep you in-the-know on the tools, metrics, and skills necessary to compete in an increasingly global arena. What Is Image Analytics?

Social Media 96

Social Media Analytics Analysis Consumers 96

Lumoa

APRIL 28, 2024

Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Lumoa is more specialized than Medallia and Qualtrics.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

iCiDIGITAL

JULY 31, 2018

There is so much more that software like Adobe Analytics can do to help organizations realize better insights from a wider array of data. Adobe Analytics is an extremely powerful tool, with many out of the box capabilities that organizations can leverage. Putting Our Experience to Work. Finding Hidden Insight in Google Maps.

Analytics 40

Analytics Innovation Video Data 40

BlueOcean

NOVEMBER 13, 2023

From AI and VoC to EX and TX, here are some resources to inspire for the new year. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. And voice of the customer (VoC) analytics is one valuable piece of the CX puzzle. Wise words from CallMiner.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Win the Customer

MARCH 7, 2023

In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning. Scaling requires robust infrastructure and resources.

Analytics 52

Analytics Data Customer Experience Chatbots 52

GlowTouch

JANUARY 6, 2023

The Stevie Awards for Achievement in the Use of Data and Analytics in Customer Service Entry from GlowTouch. Digital innovations like our text analytics and customer sentiment analysis tool are a means of connecting data points with the human experience to better understand the “why” behind consumer preference and behavior.

Analytics 52

Analytics Data Customer Service Contact Center 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Resources 52

Resources System Software Financial 52

PK

FEBRUARY 21, 2020

With the rapid spread of Coronavirus, spatial analytics are being used to inform the direction of containment, while providing insight into epidemiological trends. Physicians, service staff, facilities and public health professionals all benefit from spatial analytics. Location analytics can help improve healthcare.

Analytics 98

Analytics Healthcare Groups Tools 98

Connective DX

FEBRUARY 21, 2020

With the rapid spread of Coronavirus, spatial analytics are being used to inform the direction of containment, while providing insight into epidemiological trends. Physicians, service staff, facilities and public health professionals all benefit from spatial analytics. Location analytics can help improve healthcare.

Analytics 98

Analytics Healthcare Groups Tools 98

Ascribe

AUGUST 29, 2022

Choosing the Right Text Analytics and Sentiment Analysis Tool to Analyze Your Open-Ended Responses. By leaving this key data on the table, customer loyalty metrics, employee engagement data, innovation research, and more go untold. Ascribe CX Inspector was designed to meet the need for an efficient text analytics tool.

Analytics 40

Analytics Analysis Employee Engagement Advertising 40

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Experience Investigators by 360Connext

APRIL 23, 2024

Utilize Advanced Analytics and Customer Feedback Robust customer feedback platforms can streamline gathering and analyzing customer data. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market. As you consider your own CX strategy, remember that it’s a team effort.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

C3Centricity

MARCH 12, 2024

By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings. By offering a wealth of free resources, including blogs, e-books, and webinars, HubSpot attracts visitors who are looking for information on inbound marketing and sales.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Insurance 80

Insurance Analytics Industry e-support 80

ECXO

MAY 27, 2024

Designers and innovators at large technology companies need to prioritize solutions that adapt to human mental models to ensure easy adoption. Today, AI-driven automation extends to complex operations like financial forecasting and resource management, reducing the time and human effort required. This will mean no more wasted time.

Technology 73

Technology Self Service Software Innovation 73

Fox Metrics

AUGUST 27, 2020

So it’s no surprise that more businesses are turning to analytics to get hindsight, insight, and foresight into their operations. As you may well know, data analytics reveals several fascinating trends, correlations, and insight into a business’s performance and strategies essential for its survival.

Analytics 52

Analytics Data Tools Trends 52

Bob Hayes

JULY 1, 2015

One way they are trying to get ahead is through the application of analytics on their data. Researchers, for example, have found that top-performing businesses were twice as likely to use analytics to guide future strategies and guide day-to-day operations compared to their low-performing counterparts. Analytical Talent Key to Success.

Analytics 40

Analytics Innovation Data Competitive Advantage 40