InMoment XI

JANUARY 25, 2024

On the horizontal axis, the completeness of vision is assessed, considering a vendor’s sales strategy, vertical/industry strategy, innovation, and market understanding. Niche Players: Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.*

Strategy 260

Strategy Roadmap Innovation Technology 260

AWS Machine Learning

JUNE 24, 2022

As enterprise businesses embrace machine learning (ML) across their organizations, manual workflows for building, training, and deploying ML models tend to become bottlenecks to innovation. Scalability – Data scientists and ML engineers are able to scale resources and services on demand. Personas, operations, and technology summary.

Roadmap 95

Roadmap Training Data Government 95

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. E1 Tools 9.2.3.3

Resources 40

Resources Customer Journeys Roadmap Innovation 40

InMoment XI

AUGUST 25, 2023

The scale of your CX program should align with your organization’s resources, goals, and customer base. Conversely, an overly ambitious program can overwhelm your team and drain its resources. If your program is too small, it may not move the needle at all. What is your budget, and how does this vendor align with it?

How To 260

How To ROI Net Promoter Score Measurement 260

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. framework to deliver innovative solutions in their organizations. Continuous Innovation. YouMakeItHappen. to at least 2028. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

As this was my first conference with Circular Edge, I had a lot to learn and took advantage of my conference pass by attending the JD Edwards keynote and subsequent roadmap session. framework to deliver innovative solutions in their organizations. Continuous Innovation. YouMakeItHappen. to at least 2028. code line….

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. What is Enterprise Resource Planning (ERP)?

Resources 52

Resources System Software Financial 52

TechSee

MARCH 2, 2023

What resources should I allocate to bring your AI solution into my service organization? Any transformational initiative will require resources like staffing, planning, operations, and technical implementations and integrations. Experienced providers will provide a blueprint and resources plan based on your objectives and requirements.

Self Service 109

Self Service Roadmap Resources Meeting 109

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). FYI – this handout is now available as a downloadable CE resource ). Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). FYI – this handout is now available as a downloadable CE resource ). Capabilities Whitepaper .

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

AUGUST 29, 2019

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. Let Your Light Shine. CE Customer Stories & Educational Highlights.

Resources 40

Resources Conference Case Study Innovation 40

CX University

NOVEMBER 7, 2023

CX University earned its recognition by the Customer Experience Professionals Association (CXPA) as a Resource Training Provider (RTP) through its rigorous curriculum review and approval process. CCXP Exam Prep Many professionals working in a Customer Experience-related role seek certification to substantiate their mastery of the discipline.

Course 52

Course Roadmap Customer Experience Professionals ROI 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

APRIL 12, 2022

Agents are the most valuable resource in your contact center, and that’s where you should focus your investment. to attend our Roadmap Webinar on May 17th, and see for yourself how Khoros is innovating better experiences for you and your customers. Zero-training AI. However, a close second in terms of contact center value is AI.

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations. YouMakeItHappen was the central theme of the conference, with a focus on how customers are leveraging digital technologies and JD Edwards to deliver innovative solutions across their organization.

Resources 40

Resources Conference Chatbots Innovation 40

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Watch it now on-demand along with resources to help you succeed!! Khoros Innovate On-demand + Roadmap Resource Roundup. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

West Monroe

MAY 22, 2024

This challenge is elevated by the rapid pace of digital transformation, which has instilled in customers a heightened desire for innovative and customizable products and services. This valuable feedback wouldn't be incorporated into the product roadmap, rendering it ineffective and leading to a less valuable product.

Data 52

Data User Experience Roadmap Feedback 52

West Monroe

JANUARY 29, 2024

Potential utility networks that are good candidates for PVNO include Supervisory Control and Data Acquisition (SCADA), Advanced Metering Infrastructure (AMI), Mobile Data Systems (MDS), distributed energy resources management systems (DERMS), smart community and IoT, as well as various end-user devices such as phones, laptops, and tablets.

Connections 52

Connections Roadmap Wireless Financial 52

West Monroe

NOVEMBER 2, 2022

Valuation aside, the sell side process can catalyze innovation efforts for the acquiring organization through the addition of key team members and valuable IP. Here’s a recent example of this in action: A client with innovative technology we recently helped bring to market experienced a cyberattack during the sell-side process.

Roadmap 52

Roadmap Innovation Financial Exercises 52

CX University

NOVEMBER 21, 2023

From then onward, CX University has been recognized by the Customer Experience Professionals Association (CXPA) as an Authorized Resource Training Provider by meeting its rigorous curriculum review and approval process.

Course 52

Course Roadmap Conference ROI 52

Alliance by IFS

MARCH 31, 2016

As a service company, how do you approach innovation? Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. Astea and The Service Council presented the findings of that research in our recent webinar, “ Redefining Service Innovation: It’s Time for a Change.”.

Innovation 50

Innovation Chief Customer Officer Return on Investment Roadmap 50

Magellan Solutions

FEBRUARY 5, 2024

IT outsourcing provides organizations strategic advantages that improve performance, drive innovation, and align with evolving technology disruptions. Flexibility and Scalability Outsourcing offers flexible and cost-effective IT resource management. Outsourcing uses global resources to match specific skills with projects.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

2020 Research

MAY 16, 2024

I would say: Scalability of Resources – you’d require fewer resources to conduct research and allow your team to focus on outcomes versus the process or execution of research. Uncover practical ways to harness AI to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future.

Trends 59

Trends Marketing Roadmap Technology 59

West Monroe

MAY 17, 2023

trillion in annual revenue being diverted from traditional financial services companies, legacy organizations need to remain competitive and innovative in the digital marketplace—and in the face of changing customer expectations where digital products and experiences are increasingly coveted. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Nike Mission statement: “To bring inspiration and innovation to every athlete* in the world. *If

Examples 98

Examples Innovation Sports Social Media 98

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Magellan Solutions

JANUARY 31, 2024

We provide customized solutions designed to maximize administrative procedures so that you can focus your resources on your key duties. Freeing Resources for Core Business Functions This service streamlines routine administrative tasks. With innovative and adaptable admin support solutions, we stay ahead of industry trends.

Roadmap 52

Roadmap Resources Innovation Strategy 52

Magellan Solutions

FEBRUARY 26, 2024

See how AI-enabled innovations rescued companies from typical customer service challenges and showed new efficiency dimensions. Solution : Amazon Connect’s pace-layered approach allowed Priceline to scale AI instantly alongside agent routing innovations to resolve the influx with minimal customer friction.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Win the Customer

SEPTEMBER 8, 2023

Differentiation in a Competitive Landscape Innovative ideas alone are not enough to stand out in today’s competitive startup ecosystem. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. Provide your team with the necessary training and resources to deliver exceptional experiences.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

SurveySensum

MAY 14, 2024

Moreover, predictive analytics plays a crucial role in financial planning—whether it’s a key part of estimating your quarterly taxes or adjusting resource allocation based on projected growth. You can observe live execution plans, track resource usage as it unfolds, and respond instantly when something isn’t operating as it should.

Analytics 52

Analytics System Resources Metrics 52

Circular Edge

MAY 15, 2018

In part one of my recap , I wrote about what I learned in the JD Edwards keynote and roadmap session at Collaborate 18 (if you haven’t checked it out, I also included recording links and session presentations ). Assign a dedicated resource /team; focus on one task at a time. CE Educational Highlights. Open an SR and tell Oracle.

Innovation 40

Innovation Apparel Conference Roadmap 40