QuestionPro Audience

JULY 26, 2018

Creativity is indispensable to branding and any marketing strategy in general. What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. It’s a trap to create without some benchmarks or a return-on-investment (ROI). TELL A STORY.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

West Monroe

APRIL 6, 2022

Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. Drives more commoditized experiences , leading to less differentiation in the market which makes it harder to achieve organic growth. Build a custom technology solution: Drive margins.

Banking 52

Banking Technology Marketing Roadmap 52

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

BirdEye

APRIL 11, 2023

It usually takes into account factors such as marketing objectives, financial constraints, competitive analysis, and customer needs. It’s great for general business strategies, but it’s also ideal for creating a small business marketing strategy template, as well. Consider market conditions. What is a business strategy template?

Examples 98

Examples Strategy Analysis ROI 98

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

Oracle

AUGUST 6, 2019

Here are 5 of the upcoming, fascinating marketing sessions. Leveraging Connected Data Across the Marketing Lifecycle. Breakout session featuring Robin Opie, VP: Data Science, Oracle Data Cloud, Oracle and Steve Earl, Senior Director Product Marketing, Oracle. Marketing is being redefined by micromoments.

Marketing 47

Marketing B2C Roadmap ROI 47

CSM Magazine

MARCH 16, 2023

This serves to align the organization’s contact center operational processes, technology ecosystem, and people and provide a complete solution roadmap that yields substantial returns for the bottom line. over five years.

Contact Center 52

Contact Center Analysis Financial Consulting 52

Centercode

JANUARY 22, 2021

But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. But a perfected product has the right product market fit and aligns with customer needs. Read the Centercode ROI Report.

How To 59

How To Roadmap User Experience Return on Investment 59

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 40

Banking Technology Innovation Roadmap 40

ECXO

APRIL 26, 2023

This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement. Increased innovation – CX leaders constantly seek new ways to create value for customers. This creates competitive advantage in the market. But, there are common practices.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

Gainsight

SEPTEMBER 28, 2022

Simplicity should impact: How you innovate: As your company and customer base matures, it can be appealing to plot every little feature request onto your product roadmap (especially the ones coming from your largest, highest-paying customers). Have clarity and reasoning behind your roadmap. How to keep things simple.

How To 52

How To Roadmap NPS Fashion 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Customer Bliss

NOVEMBER 15, 2018

Samantha shares how she’s used her communications and marketing background to unite leadership across silos within her organization to provide a more efficient and unified customer experience. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Marketing Roadmap Deep Dive Webinar. Khoros Roadmap Webinar | February 2021. Link In Bio : We have been gathering feedback on the ‘Link in Bio’ feature which we believe will help you better demonstrate your social ROI. Missed the webinar, or just want a recap?

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

Confirmit

MAY 29, 2019

Holly Carter, Director of Product Marketing, Confirmit. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Director of Product Management, ConfirmitHolly Carter, Director of Product Marketing, Confirmit.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Confirmit

MAY 16, 2019

Holly Carter, Director of Product Marketing, Confirmit. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers. Director of Product Management, ConfirmitHolly Carter, Director of Product Marketing, Confirmit. Register Now.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Use Marketing To Make Them Feel Special. Below are some useful tips to get unresponsive customers to finally get back to you.

How To 81

How To Roadmap Case Study Tips 81

West Monroe

JUNE 1, 2023

Customer data and analyses of existing market offerings should be the CPOs’ north star. For example, we recently worked with a marketing automation company that was bringing on new customers but struggled with retention. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

NetBase

AUGUST 16, 2019

At the InterContinental in downtown LA in time to catch our keynote speaker: Carlos Gil, Author and Social Media Strategist will be sharing insights from his book – The End of Marketing: Humanizing Your Brand in the Age of Social Media and AI. Interactive Uses NetBase Audiences to Expand Addressable Market for Movie Titles.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. Feasibility: Consider technical limitations and the potential need for new systems or processes.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Oracle

SEPTEMBER 19, 2018

General Session: The Latest CX Innovations for Sales. Your Roadmap of the Future for Sales and Service. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Ready to register for Oracle OpenWorld today?

Sales 49

Sales Roadmap Loyalty Chatbots 49

Gainsight

OCTOBER 27, 2022

We’ll kick off Day 2 with some inspiration and innovation. We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. CS Ops plays a critical part in demonstrating the ROI of CS. Avoiding Management Debt.

Strategy 52

Strategy Customer Success Software Roadmap 52

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Understand why Marketing and Customer Care are merging. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Understand why Marketing and Customer Care are merging. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Understand why Marketing and Customer Care are merging. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. — Irit Eizips, CEO, CSM PRACTICE.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. I was highly impressed with his approach that I’ve asked him to share his innovation with my readers. Below, is the blog he wrote. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

This summer, I received a call from one of my favorite customer success community leaders, Dave Lake (CEO for ClientSuccess ) who asked me if I might be interested in taking part as a Judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. Businesses had the luxury of time, a more stable market, and relatively cheaper financial resources. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1.

ROI 59

ROI Roadmap Resources Survey 59

SurveySensum

OCTOBER 4, 2023

Cost Consider the pricing structure and ROI potential, as cost-effective feedback tools can help automotive businesses make informed decisions while optimizing resources. Cons The integrations are limited however, they’re in the roadmap. Cons It is more expensive than other tools available in the market.

Automotive 52

Automotive Tools Feedback CRM 52

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 114

Roadmap Competitive Advantage Innovation Self Service 114

NetBase

OCTOBER 29, 2018

People were excited to be there, and to share their knowledge over the next two days – like the International Peace Institute’s Hillary Saviello : We know exactly how the IPI uses NetBase to promote their efforts without a marketing budget, and love that they were able to join us for our New York event.

Brands 60

Brands Social Media Analytics Conference 60

SmartKarrot

SEPTEMBER 8, 2021

Developing a long-term strategy, execution roadmap, priorities, and investment plan to scale the Customer Success organization to meet the demand of the future. Innovating and developing new ways to achieve high levels of customer loyalty and satisfaction. Driving adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 19

Customer Success Roadmap Customer Satisfaction ROI 19

ClearAction

APRIL 17, 2019

Assigning it to CRM, user experience and voice-of-the-customer program managers and customer service and marketing ignores the reality of organization power structures. Therefore, a two-year or three-year roadmap is the only truly sustainable way to make transformational changes.”. 9 Customer Experience ROI Trajectory , Carol Borghesi.

Management 69

Management Customer Experience Management Financial ROI 69

SmartKarrot

AUGUST 19, 2021

Role: Customer Success Director Location: Remote, Dallas, TX, US Organization: Persado As a Customer Success Director, you will maintain the customer success plan including maturity roadmap, key milestones, and value realization journey. Proactively identify areas for innovation and improvement to help drive retention goals.

Customer Success 19

Customer Success Roadmap Consulting ROI 19