Clarivate

APRIL 3, 2024

The impact of AI A recent Clarivate global survey of IP and R&D professionals revealed that 43% reported AI is not currently used in their practice, with 64% expecting minimal change to their role due to AI and 49% citing the lack of AI regulation as a concern. Special Report: Redefining Artificial Intelligence. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Self Service Conference 493

West Monroe

OCTOBER 11, 2023

Utilities are acquiring more technologies and becoming more interconnected—making it more important than ever to incorporate IT in decision-making. As utilities embrace digital ways of working, the need for IT governance grows. operate with a large degree of autonomy. The evolution of cybersecurity regulations (e.g.,

Government 40

Government Guidelines Culture Groups 40

West Monroe

MAY 9, 2023

The banking industry is experiencing systemic change from all sides—volatile markets, increasing dependence and influence of technology, and both shifting consumer and corporate banking demands—and it feels like any moment there could be another shoe that drops. Challenges from legacy systems are just one piece of the puzzle.

Banking 98

Banking Government System Technology 98

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. The UN SDGs are a call to action for governments, corporations and individuals to put sustainability at the core of all that they do.

Report 52

Report Government Innovation Analysis 52

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements. In the U.S.,

Omni-Channel 59

Omni-Channel Contact Center Customer Centricity Technology 59

InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S. Metlife had similar findings in its 2011 Annual U.S. 6 Tips for Fostering Employee Loyalty.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Evaluating ESG through your RFP is complex.

How To 177

How To Government Guidelines Effort Score 177

Experience Investigators by 360Connext

MAY 11, 2021

Technology and Tools. Governance and Discipline. Many leaders want to jump straight ahead to the technology and tools they’ll use to manage CX. CXM is often wrongly defined as a technology platform when instead it should be defined as a way of doing business. Now consider technology and tools. Yes, we do.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Customer Bliss

JULY 26, 2018

That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. Hire the right people.

Government 111

Government Chief Customer Officer How To Roadmap 111

Clarivate

FEBRUARY 10, 2022

Download our report for insights into the South and Southeast Asia innovation landscape. To better understand the key players and the emerging, evolving trends in innovation, we looked across the South and Southeast Asia landscape in our latest report. Key findings from our report. Measuring innovation.

Report 52

Report Innovation Government Competitive Advantage 52

Pretium Solutions

JUNE 6, 2023

Scams are an unfortunate reality in our digital age – but reporting scams can help the problem As technology advances, so do the tactics scammers use to deceive their victims. It’s crucial to learn how to report these scams and protect yourself from potential losses. or by calling 1300 795 995.

Report 52

Report Social Media Banking Exercises 52

BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Reporting Your customer care program may accumulate more data than any other part of your organization. Hourly staff?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Clarivate

APRIL 14, 2024

Government institutional funding of science in Britain formally started in the 17th century C.E. government of Vannevar Bush’s ‘ Science, the Endless Frontier ’ and Harold Wilson’s 1963 vision, ‘ the white heat of this (scientific) revolution ’ in the U.K. government provided the underpinning for the 1993 whitepaper.

Government 59

Government Policies Report Culture 59

Clarivate

MARCH 20, 2024

government commitment to research excellence The summit commenced with an address from Andrew Griffith MP, Minister of State for Science, Research & Innovation. government’s dedication to fostering a vibrant research ecosystem. Griffith emphasized the U.K.

Government 64

Government Financial Policies Social Media 64

Experience Matters

JANUARY 20, 2015

We just published a Temkin Group report, Lessons in CX Excellence, 2015. The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The report, which is 98 pages long, includes an appendix with the finalists’ nomination forms. Download report for $195.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

CSM Magazine

JULY 20, 2022

The way we work, the way we connect and the way we buy products shifted immensely thanks to restrictions imposed by governments in order to try and stop the spread of COVID. Digital transformation is all about technology. Technology is useful. Key Technology For The Future. Data protection is two-fold.

Technology 59

Technology Innovation Wireless Government 59

AWS Machine Learning

FEBRUARY 6, 2024

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). This document contains over 100 highly detailed technical reports created during the process of drug research and testing.

Government 105

Government Report System Guidelines 105

Lumoa

APRIL 3, 2023

Many of B2B Customer Experience Agency’s clients require support for instance in building Voice of the Customer measurement models and governance with the natural next step being technology and tools for analyzing customer feedback and creating actionable insights. I see CX as a Service. It’s too much. Lumoa makes this easy.

B2B 208

B2B Customer Experience Customer Centricity Consulting 208

Up Your Service

JANUARY 3, 2019

But Melbourne’s Chief Information Officer Colin Fairweather, and Manager of Technology Partnerships Daniela Mazzone, think about it – and work hard to improve it – every day. Australia has three levels of government; federal, state, and local. Federal manages policy of the nation. State addresses vital regional concerns.

Government 65

Government Connections Social Media Policies 65

West Monroe

DECEMBER 14, 2022

Government funding, leveraging hydrogen and renewable natural gas, and a portfolio approach with multiple technologies can help keep costs down and meet net-zero goals. Utilities that best govern their data to enhance customer care, improve their own personnel, and parse out the most valuable information will get ahead.

Industry 98

Industry Government Transportation Financial 98

Forrester's Customer Insights

APRIL 30, 2024

In 2022, Forrester launched the tech insights and econometric research (TIER) series to provide technology executives with valuable reports on the key economic drivers that enable them to make informed decisions and drive customer value with technology.

Government 28

Government Report Technology Customers 28

Clarivate

DECEMBER 27, 2023

Environment, social and governance issues are at the core of our global culture, serving as guiding principles for every decision we make. Clarivate recognizes the information gap that exists between the ambitious goals of governments and corporations and the concrete actions required to drive sustainable energy transition.

Government 105

Government Innovation Knowledge Base Culture 105

Clarivate

APRIL 27, 2023

Our latest Global Research Report from the Institute for Scientific Information (ISI) , “U.S. remains a leading science and technology power, it must acknowledge its shrinking domestic research capacity and work collaboratively with resourceful competitors to maintain its position. scientific enterprise to achieve its goals.

Government 105

Government Trends Healthcare Resources 105

BlueOcean

JANUARY 20, 2023

Reporting Your customer care program may accumulate more data than any other part of your organization. Provide an example of how you have used reporting to positively impact a client’s business. What reports form the foundation of your quarterly business reviews? Provide examples of standard and custom reporting.

Contact Center 156

Contact Center Customer Care Comparison Culture 156

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Self Service Chatbots Automotive 52

Magellan Solutions

AUGUST 1, 2022

The Philippines’ Information Technology and Business Process Management (IT-BPM) sector continues to be a major economic driver. Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. Source: IBPAP. Key points.

Report 40

Report Industry Government Healthcare 40

Clarivate

FEBRUARY 15, 2023

Our Top 100 Global Innovators report and list for 2023 is out. View this year’s most innovative organizations and explore the modern innovation landscape in our latest report. View this year’s most innovative organizations and explore the modern innovation landscape in our latest report.

Innovation 52

Innovation Report Analysis Automotive 52

Comm100

FEBRUARY 10, 2022

In this article, we’ll be looking at these findings in more detail and exploring how these takeaways can help government agencies improve the public engagement, trust, and CX. Citizens are 9x more likely to trust a government agency when they are satisfied with the service they receive.

Government 130

Government Customer Experience Chatbots Social Media 130

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. Technology adoption is picking up speed. Using technology to solve the right problems.

Technology 52

Technology Self Service Chatbots Analysis 52

Bizagi

JULY 8, 2020

In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead. Today, when cloud computing makes resources available in minutes, there’s little to prevent you from starting right away,” reports CIO.

Technology 52

Technology Net Promoter Score Financial Banking 52

Clarivate

SEPTEMBER 7, 2023

This condenses and compares the research and innovation capabilities of the G20 economies* which are renowned for their significant investments in education, research and technology. It empowers them to make critical research planning and strategic investment decisions.

Government 116

Government Trends Innovation Comparison 116

Avaya

JUNE 26, 2017

Budgetary constraints have caused too many government agencies to rely on legacy IT systems that are more than a decade old. Brick and mortar stores and government agencies are giving way to a hyper-connected digital ecosystem. Ten years ago, there was no texting, web chat, smartphone apps, social media, and very little e-mail.

Government 47

Government Omni-Channel Multi-Channel Contact Center 47

GetFeedback

MAY 8, 2019

Every industry out there has had a hand in the making of this report. We’ve uncovered new insight for retail, technology, banking, healthcare, manufacturing, nonprofit, and the list goes on. Participants reported an average customer response rate of 42%. Most agents filter feedback by type of issue.

Trends 268

Trends Customer Service Comparison Metrics 268

Bizagi

JANUARY 15, 2020

Less than three-quarters (69%) of organizations are leveraging technology to support their compliance initiatives. But if you digitize Governance, Risk and Compliance (GRC) with process automation, you can avoid missteps in compliance, saving time, money and stress for everyone involved.

Government 52

Government Resources Customer Satisfaction Management 52

North Highland

JANUARY 24, 2019

In this blog, we look at the ways that proper analysis of shared data from multiple sources and successful data governance can inform successful program delivery through meaningful insights. Creating a Functional Governance Structure to Share Data. How can organizations get started implementing a successful data governance structure?

Government 56

Government Data Case Study System 56

datastax

JULY 11, 2019

Cloud technology has come a long way since computer scientist John McCarthy proposed the idea of computation being delivered as a public utility back in the 1960s. . A recent Gartner report showed that public cloud spending is expected to reach $206.2 billion this year, growing 17.3% from the $175.8 With investment comes progress. .

Trends 92

Trends Technology eBook Government 92