Government Measurement Report Technology 
Comm100
MARCH 16, 2022
In US government, this score languishes at 4.5. With checks and balances built into government systems, as well as necessary regulations, citizens are often forced to interact with many departments and people to accomplish what seems a simple and straightforward task. Table of Contents: Chapter 1: Governments are taking CX seriously.
BlueOcean
APRIL 24, 2024
And so it’s the RFP, pack horse that it is, that enables companies to first discern whether potential vendors measure up. Policies and initiatives are great, but without specific goals and measurements, these great intentions are all too likely to fall flat. What are the measures of success for your DE&I initiatives?
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AWS Machine Learning
MAY 9, 2024
The rapid advancements in artificial intelligence and machine learning (AI/ML) have made these technologies a transformative force across industries. According to a McKinsey study , across the financial services industry (FSI), generative AI is projected to deliver over $400 billion (5%) of industry revenue in productivity benefits.
BlueOcean
OCTOBER 23, 2023
With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Detail roles and responsibilities, policies, and measurements. Describe your employee engagement strategies and measurement processes.
BlueOcean
OCTOBER 17, 2023
The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Evaluating ESG through your RFP is complex.
InMoment XI
MAY 4, 2022
Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S. Measure the Right Things. Metlife had similar findings in its 2011 Annual U.S. industries in 2013.).
West Monroe
MAY 9, 2023
The banking industry is experiencing systemic change from all sides—volatile markets, increasing dependence and influence of technology, and both shifting consumer and corporate banking demands—and it feels like any moment there could be another shoe that drops. Challenges from legacy systems are just one piece of the puzzle.
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