West Monroe

OCTOBER 11, 2023

As utilities embrace digital ways of working, the need for IT governance grows. But with the convergence of IT and OT over the last decade, there’s been an increase in the establishment of formalized IT governance committees. operate with a large degree of autonomy. The evolution of cybersecurity regulations (e.g., NIST CSF 2.0,

Government 40

Government Guidelines Culture Groups 40

Helen Dewdney

JANUARY 31, 2022

The Government is proposing changes to the current EU Denied Boarding Regulations (EC261). The Government proposes to change this to allow claims for compensation based on the length of the flight delay and linked to the cost of travel. Will changes bring fairer system for airline passengers? Increases would risk increases in fares.

Government 59

Government Airlines Travel Consulting 59

Clarivate

OCTOBER 26, 2022

The world’s sustainability challenges provided the impetus for our new report, A study of energy in transition: the role of research and innovation in the world’s shift to sustainable energy sources. The UN SDGs are a call to action for governments, corporations and individuals to put sustainability at the core of all that they do.

Report 52

Report Government Innovation Analysis 52

Clarivate

JULY 26, 2022

Today we’re proud to announce that in the 2023 release of the Journal Citation Reports , all Web of Science Core Collection journals will receive a Journal Impact Factor (JIF). The post Announcing changes to the 2023 Journal Citation Reports appeared first on Clarivate. 1] According to the United Nations definition: [link].

Report 143

Report Exercises Consulting Feedback 143

Clarivate

FEBRUARY 10, 2022

Download our report for insights into the South and Southeast Asia innovation landscape. To better understand the key players and the emerging, evolving trends in innovation, we looked across the South and Southeast Asia landscape in our latest report. Key findings from our report. Measuring innovation.

Report 52

Report Innovation Government Competitive Advantage 52

Clarivate

JUNE 21, 2022

Each year, the Journal Citation Reports (JCR) release provides a summary of the network of scholarly citations from the prior year of Web of Science coverage. What might this mean for the 2022 Journal Citation Reports? Journal Citation Reports can help you understand key citation impact trends to inform your publishing strategy.

Report 138

Report Metrics Comparison Study 138

NobelBiz

MARCH 30, 2022

According to a recent AARP survey, a staggering 44% of US citizens were contacted by an imposter posing as a government official and requesting money (more often than not in the form of gift cards or pre-paid cards). Government impostor scams have always been around. What does this have to do with US scam reports? Why is that?

Government 52

Government Contact Center Call Center Trends 52

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” The report urged stakeholders to consider environmental, social, and governance factors in their financial processes and investments. Evaluating ESG through your RFP is complex.

How To 177

How To Government Guidelines Effort Score 177

Helen Dewdney

SEPTEMBER 30, 2021

On 20 June 2021 the Government finally published its consumer paper for consultation titled Reforming Competition and Consumer Policy. See Reviews: A Government Consultation and Subscriptions: A Government Consultation for response on subscription traps. Many of the issues raised in both these reports remain unresolved.

Government 39

Government Consulting Policies Consumers 39

Clarivate

APRIL 14, 2024

Government institutional funding of science in Britain formally started in the 17th century C.E. government of Vannevar Bush’s ‘ Science, the Endless Frontier ’ and Harold Wilson’s 1963 vision, ‘ the white heat of this (scientific) revolution ’ in the U.K. government provided the underpinning for the 1993 whitepaper.

Government 59

Government Policies Report Culture 59

West Monroe

MAY 9, 2023

To see the impact of this intersection of technology and risk management on risk governance in banking, West Monroe conducted a survey of 200 bank executives in to gauge strengths, obstacles, and ongoing challenges.

Banking 98

Banking Government System Technology 98

Pretium Solutions

JUNE 6, 2023

Scams are an unfortunate reality in our digital age – but reporting scams can help the problem As technology advances, so do the tactics scammers use to deceive their victims. It’s crucial to learn how to report these scams and protect yourself from potential losses. You can report scams online at www.scamwatch.gov.au

Report 52

Report Social Media Banking Exercises 52

Customer Bliss

JULY 26, 2018

That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. Hire the right people.

Government 111

Government Chief Customer Officer How To Roadmap 111

InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S. Metlife had similar findings in its 2011 Annual U.S. 6 Tips for Fostering Employee Loyalty.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

Bizagi

AUGUST 20, 2019

Federal law requires that each US Government agency coordinate and implement an ethics program. This covers many areas including annual financial disclosure reporting, ethics rules training, along with ethics rules advice and counseling. Automating ethics processes helps to make employee self-reporting easier and less error-prone.

Government 57

Government Meeting How To Financial 57

Clarivate

JUNE 28, 2022

Today we release the 2022 update to the annual Journal Citation Reports (JCR). The reports are used extensively by academic publishers across the globe to understand the scholarly impact of their journals relative to their field and promote them to the research community. You can view that here. This includes: 12,800 science journals.

Report 141

Report Metrics Comparison Conference 141

Magellan Solutions

APRIL 1, 2020

For those who are required to report to work, you need to ensure that the workplace is safe, as well. This is not only mandatory, but proper safety measures are often necessary to qualify for government grants for small businesses. Secure government support. All hands on deck. Tax payment deference until Aug 31, 2020.

Government 52

Government Guidelines Resources Measurement 52

ForeSee

AUGUST 29, 2017

And for many citizens, myself included, this means a great deal of uncertainty with our government. While stability may seem hard to come by, nothing further could be true when it comes to citizen satisfaction with E-Government according to our latest research.

Government 40

Government Report Data 40

Wired and Dangerous

MAY 8, 2021

For large contracts and agreements, suppliers are required to sign a commitment letter acknowledging Governments minimum expectations and confirming that they will aspire to meet those expectations. A joint statement from the US and Afghan governments promised that without an Afghan peace deal, the US troop withdrawal would not be completed.

Government 91

Government Insurance Policies Training 91

Experience Matters

JULY 7, 2015

We just published a Temkin Group report, Unlocking Customer Insights From Contact Centers: From Agent Productivity to Enterprise Intelligence. In this report, we outline how companies’ efforts should shift across each of the Six D’s of a VOC program: Detect, Disseminate, Diagnose, Discuss, Design, and Deploy. Download report for $195.

Contact Center 120

Contact Center Customer Insights Report Government 120

Clarivate

NOVEMBER 28, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Sciences (CAS) in a yearly report on the hottest fields in science, including data on the countries and institutions producing the work.

Report 59

Report Analysis Comparison Course 59

Experience Matters

JANUARY 20, 2015

We just published a Temkin Group report, Lessons in CX Excellence, 2015. The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The report, which is 98 pages long, includes an appendix with the finalists’ nomination forms. Download report for $195.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Helen Dewdney

JUNE 12, 2019

Today (12 June 2019) The Consumer Minister, Kelly Tolhurst, announced that the Government intends to serve Whirlpool with a full recall notice for all tumble dryers that are at risk of fire. She told the House of Commons that “consumer safety is a priority for the Government”. This report outlines what happened up until April 2018.

Government 64

Government Report Consumers Company 64

Forrester's Customer Insights

SEPTEMBER 6, 2022

While doing interviews for my report, Centralized API Governance Considered Harmful, one interviewee was surprised that I wanted to discuss governance because many of their clients view it as a curse. I’ve had clients ask for presentations but been warned not to utter the words “API governance.”

Government 26

Government Report Management 26

Forrester's Customer Insights

SEPTEMBER 25, 2023

Environmental, social, and governance (ESG) reporting is a required capability for organizations in the European Union and beyond, with most of them legally required to implement new regulations (starting in 2025 for the financial year of 2024) when the EU’s Corporate Sustainability Reporting Directive (CSRD) directive comes into law.

Report 30

Report Government Financial Management 30

Clarivate

MARCH 20, 2024

government commitment to research excellence The summit commenced with an address from Andrew Griffith MP, Minister of State for Science, Research & Innovation. government’s dedication to fostering a vibrant research ecosystem. Griffith emphasized the U.K.

Government 64

Government Financial Policies Social Media 64

Forrester's Customer Insights

SEPTEMBER 1, 2020

But although we’ve published reports on government CX, […]. And it’s not just talk: Our Customer Experience Index (CX Index™) and Employee Experience (EX Index) studies help organizations understand the key drivers of experience for customers and employees, respectively.

Government 35

Government Employee Experience Study Report 35

Up Your Service

JANUARY 3, 2019

Australia has three levels of government; federal, state, and local. But local is “the government you can touch”, where people in the city and around the world explore and consume the widest range of government services. Reports can be made easily, quickly, with follow-up progress and status reports if desired.

Government 65

Government Connections Social Media Policies 65

Experience Investigators by 360Connext

MAY 11, 2021

Governance and Discipline. None of this matters without Governance and Discipline. Are there any words LESS appealing than governance and discipline? Customer experience is supposed to be fun and focused on customers – do we really need to talk about governance? THIS is why governance is so critical.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Forrester's Customer Insights

MARCH 3, 2022

Governments have more employee data but aren’t translating it into insights or action. That was a key finding in our Forrester report, Government Employee Experience In 2021, in which we describe global government employee experience (EX) trends.

Government 26

Government Employee Experience Trends Survey 26

IntouchInsight

NOVEMBER 29, 2021

Now that government mandated shutdowns are behind us and businesses are allowed to keep their doors open, brands are facing a shortage of front line workers across all industries. And this labor shortage doesn’t appear to be ending any time soon with a recent report saying 45% of frontline employees plan to leave their current jobs.

Government 156

Government Report Industry Brands 156

CSM Magazine

AUGUST 5, 2020

This is the question many local government organisations are asking as they strive to serve the community at reduced cost. Research suggests that the majority of calls coming into local government contact centres are about revenues and benefits, waste and recycling, planning and highways. Henry Jinman of EBI.AI

Government 52

Government Self Service Chatbots Automotive 52

ForeSee

OCTOBER 15, 2020

New data from the Verint Experience Index: E-Gov report for January – June 2020 shows that when COVID-19 changed everything earlier this year, people looked to federal agencies for information.

Government 52

Government Report Data Strategy 52

Clarivate

JANUARY 3, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Science (CAS) on a special report on the hottest fields in science, including data on the regions and institutions producing the work. Read the new report now. Fields and nations.

Report 98

Report Analysis Course Leadership 98

ForeSee

JUNE 7, 2016

Today we’re releasing the 51st consecutive ForeSee E-Government Satisfaction Index, a report showing comprehensive reflection of the citizen experience with federal government websites. The report serves as a critical checkpoint.

Government 65

Government Management Report 65

AWS Machine Learning

FEBRUARY 6, 2024

Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). This document contains over 100 highly detailed technical reports created during the process of drug research and testing.

Government 110

Government Report System Guidelines 110

Qualtrics

MARCH 16, 2020

During times of uncertainty, citizens look to their government for leadership. The evolving situation surrounding COVID-19 is causing governments and departments to shift their focus and (sometimes limited) resources toward combating the spread of this global virus. Asking promotes empathy. Provide Timely Information.

Government 52

Government Connections Call Center Resources 52