CSM Magazine

MAY 12, 2022

Since living accommodations take a large portion of a travel budget, consumers try to find ways to save so they have more money to spend on activities, food, and other sources of entertainment. How do you make your vacation rental stand out and enhance your guests’ experiences?

Customer Experience 52

Customer Experience Tips Travel Entertainment 52

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. We want to ensure that all elements of the guest experience are as great as they can be,” shares Schohl.

Sports 90

Sports Entertainment Tips Guest Experience 90

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Tourism 104

Tourism Entertainment Guest Experience Hospitality 104

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

NetBase

MARCH 2, 2020

Everything is bigger in Dallas and our guest speaker was no exception. Chris Ebbeler , Director, Social Media & Community Engagement, Chili’s , gave a fun and entertaining presentation on Chili’s identity crisis. Day Two: Dallas.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

CSM Magazine

AUGUST 26, 2019

You can also complement the event with their unique Spa Break experience that pampers attendees with a 15-minute shoulder massage done by professional Bali spa therapists thus easing tension and reviving senses. Romantic dining.

Conference 40

Conference Entertainment Guest Experience Hospitality 40

Bill Quiseng

JANUARY 16, 2017

Using the entertainment analogy of “onstage” and “offstage”, cast members are constantly reminded the importance of recognizing they are “onstage” every time they step into a guest area. Just about everything is carefully planned, managed and orchestrated to ensure a positive guest experience.

Entertainment 60

Entertainment Guest Experience Culture Hotels 60

CSM Magazine

SEPTEMBER 28, 2016

They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. A strong Disney principle is that cast members should treat each other as they would a guest. Southwest Airlines began at Love Field in Dallas. People are never hired; they’re “cast for a role.”

Customer Focused 40

Customer Focused Company Airlines Culture 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

North Highland

SEPTEMBER 16, 2019

Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Today, however, things are rapidly changing, largely due to younger generations’ expectations around product, customer experience, and relationship management.

Travel 45

Travel ROI CRM Entertainment 45