NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. What the Consumers in the Wild Want.

Entertainment 46

Entertainment Social Media Report Industry 46

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. What the Consumers in the Wild Want.

Entertainment 40

Entertainment Social Media Report Industry 40

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? Recognition and personalized attention can leave a lasting emotional impact and a strong sense of connection. Brands must create memorable and emotionally resonant experiences for their customers.

Customer Experience 148

Customer Experience Entertainment Loyalty Customer Centricity 148

GlowTouch

MARCH 1, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? The Luxury of Entertainment & Convenience.

Connections 52

Connections Consumers Entertainment Travel 52

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. Connect with Shep on LinkedIn. My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do?

Entertainment 86

Entertainment Sports Customer Service Training Training 86

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections Conference Loyalty Survey 80

CSM Magazine

FEBRUARY 12, 2024

Curate high-quality content that not only educates but also entertains and inspires your audience. Facilitate this by creating spaces and time slots throughout the event for attendees to connect. After the event, continue the conversation online to maintain engagement and set the stage for future events.

Industry 95

Industry Tips Entertainment Transportation 95

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. However, as fans seek more personalized connections with their favorite brands, technology plays a crucial role.

Sports 98

Sports Tourism Entertainment Technology 98

InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement. The untapped potential of unstructured data is staggering.

Hospitality 260

Hospitality Call Center Retail NPS 260

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. A company that doesn’t showcase its “personality” may be missing an opportunity to create a personal connection. If you want to see this in action, go visit a Trader Joe’s grocery store and ask several of the crew members – their term for employees – some questions.

Customer Experience 82

Customer Experience Entertainment Customer Service Training Connections 82

Horizon CX

APRIL 3, 2023

And if that front-end automated experience isn’t handled effectively and frustrates the caller, they are more than apt to bite the head of the first real person they connect with. Do entertain customers on hold. Depending on your customer base, this can mean playing appropriate music or playing entertaining recorded messages.

Contact Center 130

Contact Center Call Center Entertainment System 130

CSM Magazine

APRIL 4, 2024

Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games. Virtual help made things run more smoothly, but it also brought to light the priceless importance of real human connections and exchanges.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation.

Engagement 52

Engagement Entertainment Video Analytics 52

Blake Morgan

MAY 29, 2023

Although Emirates is already known for its amazing customer service, its updated initiative aims to take service and hospitality to the next level to provide more personalized service and connections, showing that the best companies aren’t complacent with their training efforts. 4) Details matter.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

ThriveableBiz

NOVEMBER 13, 2023

Marketing has to connect with people on a range of emotions. Your content & ad campaigns are just like any entertainment brand. Looking for the best way to connect with people, at their emotional and lifestyle touchpoints? It’s just the same when you’re in the business of entertaining people.

Marketing 52

Marketing Entertainment Social Media Course 52

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 84

Entertainment Data Video Resources 84

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. It is one of the most important things that keeps players connected and engaged with the platform.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

inmoment

SEPTEMBER 19, 2019

Guests seek much more than a transaction; they’re after an emotional connection that creates a memorable experience. His novel, impassioned approach to customer experience implementation changed the face of the rental car industry, in which he found award-winning ways to connect customers and companies.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. An entertaining experience drives higher engagement. A video can create an emotional connection.

Customer Service 109

Customer Service Entertainment ROI Retail 109

SurveySparrow

DECEMBER 13, 2022

Hashtags are a great way to connect with potential customers who are interested in what you do. This is a great way to entertain existing followers and attract new ones. Engagement creates a connection with your brand. When someone takes the time to engage with your content, they’re forming a connection with your brand.

Tips 52

Tips Engagement Entertainment How To 52

Chadwick Martin Bailey

JANUARY 14, 2020

Most articles looking back at the 2010’s mentioned the massive evolution in how we consume entertainment and the onset of the streaming wars. conversation; social connection; a sense of belonging). Arguably that’s good if the goal is to entertain the masses, but it limits the ability to enhance subscribers’ identities.

Entertainment 101

Entertainment Brands Connections Consumers 101

Circular Edge

MARCH 4, 2024

Now more than ever, people are longing for interpersonal connection, networking and relationship building – three things we’ve really missed over the last couple of years which we are excited to replicate alongside new and longtime friends at BLUEPRINT 4D,” said sAchin cHoudhari, CEO & Founder.

Innovation 52

Innovation Engagement Conference Entertainment 52

Uniphore

JUNE 22, 2021

So, we had to make their rants more entertaining. That said, here are five reasons why you should not ignore the rants of your customer service employees: #1 You Can Boost Your NPS With Rockstar Emp loyees According to Forrester, your customers are 10 times more likely to recommend your brand after connecting with a knowledgeable employee.

Call Center 219

Call Center Self Service Social Media Contact Center 219

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Connecting Objects, Homes and Cities.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

C3Centricity

JULY 8, 2020

We have gone from information to entertainment, from push to pull, and from “ours” to “theirs.” Your customers have the right to connect as they wish, by whichever media they prefer. Engaging content and entertainment. Words have given way to more images and now also to videos.

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

ShepHyken

DECEMBER 23, 2020

In the world of show business and live entertainment, every act has an “opening.”. That could be a brief intro leading to an almost immediate connection with the employee. When customers have problems or questions, connect them with your amazing employees as quickly as possible, with little or no friction.

Customer Service 120

Customer Service Customer Experience Entertainment Wait Times 120

Totango

APRIL 25, 2019

Well deserved congratulations to team “Trust Me” and presenters Neil Miklusak (VP of Sales, Totango) and James Woloszyn (Vice President, Hewlett Packard Enterprise) for their entertaining and award-winning presentation that had the entire room laughing and cheering. Optimum Agility – Zoom. Strongest Impact – Avero.

NPS 54

NPS Connections Customer Centricity Customer Success 54

Thematic

MARCH 13, 2023

However, it can be challenging to connect with them or make plans because so much is going on. Advertised vs. Delivered Experience at Qualtrics X4  - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge.

Entertainment 62

Entertainment Conference Advertising Airlines 62

Blake Morgan

DECEMBER 2, 2022

In many ways, The Magic Castle , an exclusive old entertainment club tucked in the Hollywood Hills, looks like it was made for Instagram. The devices that are meant to keep us connected can often get in the way of fostering true connection.

Brands 105

Brands Social Media Transportation Entertainment 105

Blake Morgan

OCTOBER 31, 2023

It’s often a case of too much focus on only providing information rather than infotainment (information and entertainment). Speak from the heart and connect on a human level. Storytelling is the ultimate tool for persuasion and connection. Rob’s secret sauce lies in his emphasis on understanding your audience.

Customer Experience 52

Customer Experience Transportation Entertainment Leadership 52

Alida

OCTOBER 4, 2016

Connection is established when the community supports shared experiences. Engagement, not entertainment. Don’t confuse engagement with entertainment. Fulfillment means that community members find immediate value in participating. Gratitude requires brands to show appreciation for community members.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Lithium

FEBRUARY 28, 2023

Brands, opportunities and partnerships are ripe across this ever-growing ecosystem — many organizations are currently building out similar and novel virtual experiences for work, commerce, entertainment and more, across a spectrum of centralized and decentralized systems.

Social Media 93

Social Media Gamification Fashion Entertainment 93

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. Large connected datasets often contain valuable information that can be hard to extract using queries based on human intuition alone. Solution overview.

Entertainment 92

Entertainment Training Advertising Data 92

Oracle

JULY 7, 2020

With so many more people at home working, studying, and finding entertainment across devices, the way consumers are behaving and interacting with brands is changing. According to Deloitte , there are about 11 connective devices per household. For instance, some companies are offering the following: Longer return policies.

Consumers 98

Consumers Entertainment Fashion Ecommerce 98

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

TechSee

FEBRUARY 25, 2020

Whether rigging up a home entertainment system, setting up a new printer or syncing a new smart device with its app, many consumers find it difficult to complete the product self install process. If the customer is calling about a software or app issue, the agent can assist by sharing their mobile screen or the specific application.

Entertainment 109

Entertainment Contact Center Consumers Software 109