10 Customer Service Metrics You Should Be Measuring
Zonka Feedback
SEPTEMBER 29, 2022
How good is your Customer Service? Is your data telling you that it’s good or is it your Customer Service Team or is it the customers themself? Customer Service has changed a lot in the past 15 years. We have come a long way from the times when Customer Service involved rotatory phones and call centers. Now it’s more about providing a full-fledged experience to remember.
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