ShepHyken
SEPTEMBER 29, 2021
Here is an interesting idea. Most businesses are competitive. They want to be better than their competition. Sometimes they try to out-service their competition. Sometimes they lower their prices to beat their competition. The point is that they are only looking at the competition. What if they looked beyond the competition? What if they looked at the world?
Gainsight
SEPTEMBER 29, 2021
So, you want to be a CS Ops Professional? Well, have you been paying attention to the job market? If so, you may have seen the recent uptick in interest and advertisement for positions as a Customer Success Operations Manager or Administrator. But you may have also noticed a lack of clarity and standardization of hiring requirements, guidelines, and experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Topdown
SEPTEMBER 29, 2021
Insurance policies come with more than a file’s worth of important documentation and pertinent information. Luckily, as a policy holder, you aren’t necessarily inclined to know each and every detail about the policies, that is, afterall, why you have an agent. However, it’s incredibly vital for insurance agencies and organizations to not only keep detailed records of the policies distributed, but to also create a smooth and simplified process that prioritizes the customer experience.
Comm100
SEPTEMBER 29, 2021
We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. So far in the series, we’ve covered: Why You Can’t Afford to Ignore It , introducing the many benefits of digital transformation in customer service, including reduced costs, improved CSAT scores, improved efficiency, and much more. The Building Blocks for Successful Digital Transition , exploring strategies for boosting success in a customer service transformation. 5 Customer Service
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
NICE inContact
SEPTEMBER 29, 2021
Our experts help you understand customer lifetime value and how to increase that value with NICE CXone for call centers.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Magellan Solutions
SEPTEMBER 29, 2021
How do you even calculate the cost of Outsourced Technical Support ? It goes without saying that technology is critical to the success of any modern organization. And now that many firms’ employees are working remotely from home as a result of the Covid-19 epidemic, there are numerous abrupt technical adjustments that enterprises must undertake in order to survive. .
Vanilla Forums
SEPTEMBER 29, 2021
I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation.
Advantage Communications
SEPTEMBER 29, 2021
If you’re ready to outsource your customer service program to a contact center vendor, then you’ll know that an RFP is the most effective way to find the right partnership. The problem is RFPs can become complex. If you don’t provide potential vendors with the right information and ask the right questions, then you’re not going to find the right partner to fulfill your company’s specific customer service requirements.
One Millimeter Mindset
SEPTEMBER 29, 2021
First, how will you get from where you were yesterday to where you really need to go, today? Then, how do you plan to navigate from a professional place of irresolution today to one of resolution tomorrow? Throughout September, the pace of how we work accelerated. Are you experiencing that sudden surge in the velocity of our workplaces, as everyone plugs in simultaneously?
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Engine Insights
SEPTEMBER 29, 2021
An important aspect of data collection in the insights industry is the ability to get survey invites out to potential respondents and recruit them for research projects. In the past this was a fairly simple undertaking – set up an email invite and blast it out to your client’s respondent list, and then let the responses pour into your survey.
Centercode
SEPTEMBER 29, 2021
Beta testing has many moving pieces. You need to recruit target market testers with the right demographic and technographic segmentations.
Feedbackly
SEPTEMBER 29, 2021
As customers, all of us, at some point in our life, have experienced at least one issue during checkout that either caused us to.
dscout People Nerds
SEPTEMBER 29, 2021
If the post-research, “What do we do next?” question frequently trips you up, it might be time to do some mixed-methods research.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
The DiJulius Group
SEPTEMBER 29, 2021
Chief Revolution Officer John DiJulius of the DiJulius Group talks with the legend of corporate culture, Chuck Runyon. Chuck is the CEO and co-founder of Self Esteem Brands, LLC, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, Provision Security, Healthy Contributions, and Nutrition U. Chuck has created one of the most amazing internal.
SAP Customer Experience
SEPTEMBER 29, 2021
We are pleased to announce the official release of the new SAP Commerce Cloud Migration Essentials Online Training based on SAP Commerce 2011 (C4HCCM). If you are planning to migrate from SAP on-premise to SAP Commerce Cloud, this course puts together various resources that will take you through the essential.
CXApp
SEPTEMBER 29, 2021
While some may be ready to return to the office, many offices are pushing back official reopen dates. The Delta variant has gained prominence in the U.S. along with other lesser-known variants such as Epsilon and Lambda — many fear a resurgence of the main pandemic. Because of that, mask mandates are being reinstated, and companies are now being required to track vaccination status before making any big moves.
MyCustomer
SEPTEMBER 29, 2021
Engagement Do company values influence customer acquisition?
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
SEPTEMBER 29, 2021
Forrester attended the International Motor Show Germany, rebranded as IAA MOBILITY. It took place in Munich between 7-12 September 2021. The event was staged as a hybrid event. It managed to attract 400,000 ‘real’ visitors, making it one of the largest trade fairs since the pandemic started. The buzz was noticeable, although visitor number were […].
Gainsight
SEPTEMBER 29, 2021
Like it or not, your product is rigged with obstacles. As users travel through even the best-designed products, they’re sure to trip up, overlook key features, or get snagged with questions. It’s not the goal, but it is the reality. So, what do you want to do about it? As a product leader or manager, it’s your job to spot and eliminate these customer friction points.
Forrester's Customer Insights
SEPTEMBER 29, 2021
In the Forrester/InfoWorld Enterprise Architecture Awards competition, we look for the most dramatic stories of EA’s strategic leadership and concrete business impact. The winners of the 2021 Forrester/InfoWorld Enterprise Architecture Awards show a close focus on business results with a particular eye to enabling innovation across the enterprise plus an agile approach to technology implementation. […].
SmartKarrot
SEPTEMBER 29, 2021
The manner in which we use software today has taken a drastic change from the previous times. That is mainly due to the evolution of SaaS (software as a service) and how that has become a standard application delivery. While it is a given that the SaaS applications have gifted us with many advantages over disadvantages, such as quicker time to value, minimized vendor management and enhanced accessibility, relationships and scalability as well.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
SEPTEMBER 29, 2021
One of the biggest challenges of being a security industry analyst is finding when and how to define new market segments. We both had to do this recently — Jeff with managed detection and response and Allie with extended detection and response (XDR). The most common question we get from security vendors confused as to […].
Help Scout
SEPTEMBER 29, 2021
Bugs are inevitable. No codebase is perfect, and even the best engineers can’t predict with 100% certainty what will happen with each new release. Though many bugs are caught shortly after deployment, many are also found by customers over time. Since customer support professionals are the main point of contact for customers, they’re often the ones who customers report bugs to — and who work on the customers’ behalf to get them resolved.
Forrester's Customer Insights
SEPTEMBER 29, 2021
Today, data management has become highly complex because of data explosion, data distribution across on-premises and multiple clouds, demand for real-time data and growing compliance mandates. The good news is that new and emerging technologies are automating data management functions to simplify and accelerate business initiatives! At Forrester’s upcoming Data Strategy & Insights event, November 18-19, […].
Inbenta
SEPTEMBER 29, 2021
Good customer service is all about a speedy resolution. If a customer can find a solution to their problem in a single interaction, they’ll view the experience in a positive light. The goal is to offer a solution to a customer’s problems on their first contact with you, otherwise known as first contact resolution (FCR). FCR is so crucial you can measure a company’s success by it. .
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SmartKarrot
SEPTEMBER 29, 2021
Role: Director of Customer Success Location: Cincinnati, OH, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption. Manage enhancement requests and work with the technical team to implement changes.
Education Services Group
SEPTEMBER 29, 2021
If you’re like me, you prefer to communicate via gif, meme, or emoji whenever possible. There truly isn’t a better way to capture a sentiment than a well-done, relatable meme. Of course, we’ve all seen sales and marketing memes galore, but just like everywhere else, Customer Success is taking over the meme space! As a CSM, you will be required to wear many hats, and all CSM’s “out in the wild” have had similar experiences with mile-long to-do lists or have been a part of some “hot topic” Custome
Qualtrics
SEPTEMBER 29, 2021
Certified Questions prepare organizations to be inclusive and exhaustive, without exhausting your targeted audience. In the world of research, it has become imperative that we capture the right voices. Traditionally, identifying those voices was performed by researchers through the use of demographics questions. Fast forward to today, technology enables any user to ask questions of anyone.
Expert insights. Personalized for you.
154 
Let's personalize your content