Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Challenges Automation technologies lack the ability to handle more complex issues, requiring human intervention. But what role do they play exactly?

Technology 62

Technology Customer Service eBook Chatbots 62

TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 Here are 4 key technologies – already widely used in other industries – that can help consumers enjoy independent, effortless, frustration-fee service and support. Leading manufacturers are already making use of this technology. billion market by 2024.

Self Service 138

Self Service Technology Wireless eBook 138

Comm100

OCTOBER 25, 2021

If you want a more in-depth look into how digital communication can improve student engagement, take a look at our new eBook. Get ebook now. Free eBook. The digital nature of live chat means that it can also be integrated with other technologies. Donwload free ebook now! Comm100 eBook. Accessible support.

Engagement 202

Engagement eBook Chatbots Social Media 202

datastax

APRIL 2, 2019

How do you know it’s time to upgrade your database technology? One of the clearest indicators of using obsolete database technology, and likely a poor data architecture holding things together, is millions of frustrated fans wishing they had other ways to purchase your product. READ NOW.

Technology 101

Technology Net Promoter Score eBook NPS 101

C3Centricity

APRIL 17, 2019

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. It is available in Hardback, Paperback, EBook and AudioBook formats. The post How Marketers Can Benefit From More Than Technology: Modern Marketing appeared first on c3centricity.

Marketing 198

Marketing Technology Customer Centricity Conference 198

NetBase

FEBRUARY 7, 2019

But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! How advanced image analytics and AI technology helps brands gather better insights. The engagement that savvy brands are experiencing on this platform is nothing short of stunning.

eBook 56

eBook Strategy Analytics Brands 56

Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0 Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

Solvvy

JANUARY 8, 2020

The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the customer experience in the past ten years, with the growth of self-checkout stations, real-time virtual assistant support, and robust CRMs to track and manage every phase of the customer experience, to name just a few. .

Self Service 88

Self Service Technology Trends Customer Service 88

Uniphore

JANUARY 21, 2022

The same technology can also streamline live interactions, eliminating redundancies—like having to repeat information to agents—and automating compliance, privacy and follow-up actions. Here too, technology can alleviate process complexity and user frustration. Want to learn about healthcare CX technology?

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

InMoment XI

JANUARY 16, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. You can download the entire book here.

Healthcare 200

Healthcare eBook Loyalty Technology 200

InMoment XI

JANUARY 16, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. You can download the entire book here.

eBook 0

eBook Loyalty Healthcare Technology 0

Confirmit

MAY 16, 2019

In their recent Industry Outlook Report, Deloitte highlights the value that “Enabling Technologies” provide to support business improvements at every level. Specifically, they point out that companies leveraging “enabling technologies” can: Act faste r: quickly gather data, analyze it, and pivot as necessary.

Technology 40

Technology Case Study eBook Study 40

CSM Magazine

JANUARY 29, 2020

With the advancement in technology, there are many changes in the way people operate. There are eBooks online that both teachers and students can utilize when they need to research. What are the advantages of using technological devices in education? People no longer have to attend physical classes due to digital technology.

Technology 52

Technology Study Management Policies 52

datastax

JULY 11, 2019

Cloud technology has come a long way since computer scientist John McCarthy proposed the idea of computation being delivered as a public utility back in the 1960s. . Here are the four cloud technology trends to watch out for—this year, next year, and for many years to come. . billion this year, growing 17.3% from the $175.8

Trends 92

Trends Technology eBook Government 92

InMoment XI

FEBRUARY 15, 2022

Additionally, with grocery stores continuing to capitalize on self-checkout experiences and innovations like Amazon Go’s Just Walk Out technology , more customers are expecting the retail industry to follow suit. Simply removing checkout lines can save retail stores over $37.7

Retail 260

Retail Consumers Social Media eBook 260

ECXO

MAY 16, 2023

But as the pressure to personalize intensifies and the technology environment gets more complicated, many are looking to their CDPs to go beyond data management and simple segmentation. We invite you to download this complimentary eBook: A guided journey for choosing a Customer Data Platform.

Data 98

Data eBook System Software 98

Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.

eBook 60

eBook Hospitality Culture Hotels 60

Confirmit

JUNE 4, 2018

Confirmit helps businesses realize Voice of the Customer and Customer Experience ROI through a combination of technology and services that help you achieve your business goals. The Confirmit Difference. Our Voice of the Customer and Customer Experience (CX) strategies start with the end-goals in mind.

eBook 40

eBook B2B ROI Advertising 40

Uniphore

NOVEMBER 16, 2021

Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). And shift we did. Today digital banking is the norm rather than the exception and there’s no going back.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Comm100

OCTOBER 25, 2021

With digital technologies creating new opportunities to engage with students, it’s never been more important for institutions to embrace digital transformation. If you want to learn more about this topic and understand how you can engage with international students today, take a look at our new eBook –. Get ebook now.

Engagement 130

Engagement Tips eBook Chatbots 130

TechSee

MARCH 5, 2019

While each claim is different, standardized elements of claims processing can be streamlined with the strategic implementation of new technologies. While AI has made great strides within the insurance industry, one promising element of a robust AI strategy must be further explored: computer vision technologies.

Insurance 95

Insurance eBook Self Service Travel 95

Inbenta

AUGUST 18, 2023

Discover in this ebook: Three smart solutions that can make an impact on your AI-powered customer service automation Case studies related to each solution Tips to choose the best technology to automate your customer service The post Customer Service Automation appeared first on Inbenta.

Case Study 52

Case Study eBook Tips Study 52

Inbenta

AUGUST 18, 2023

In this ebook, you’ll learn: Four ways bots can accelerate HR service automation Real-life examples of how companies have benefited from HR automation Tips to choose the best technology to automate your HR processes The post HR Service Automation appeared first on Inbenta.

eBook 52

eBook Tips Technology Examples 52

NICE inContact

SEPTEMBER 25, 2019

What do companies report after they move their contact center technology to the cloud? Through our analysis, we discovered that those who have their contact center in the cloud report 18% higher customer satisfaction than businesses that have their call center technology on premises. How important is this? There are many benefits.

Contact Center 136

Contact Center Call Center Omni-Channel eBook 136

Team Support

NOVEMBER 15, 2023

In fact, companies will need better customer support leadership to handle more challenging support cases and manage new technologies. If your company is ready to do more with your customer support capacity, then it’s time to upgrade your customer support technology.

Knowledge Base 105

Knowledge Base Leadership eBook System 105

TechSee

JULY 18, 2019

In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty. The eBook offers a wide range of tactics, tools and technologies that can streamline the customer journey, eliminate processes that waste their time or create duplicate work.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Uniphore

JANUARY 24, 2022

It’s time to rethink real-time agent coaching—with AI-powered agent assist technology. Check out our Agent Assist eBook to learn how to make your desktop work smarter—so you can make every agent your best agent. Clearly, current coaching and skill-building methods aren’t doing enough to keep agents from walking out. Learn More.

Call Center 130

Call Center Average Handle Time Telecommunications eBook 130

Interactions

JULY 22, 2022

The ones that struggled the most didn’t have technology in place that supported an evolving business. In times where businesses are pinching pennies, technology can be leveraged to keep customer experience high. With the proper technology, self-service interactions will actually serve customers better than a human agent.

Contact Center 62

Contact Center Self Service eBook Customer Journeys 62

NobelBiz

FEBRUARY 6, 2024

Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. All enabled by NobelBiz leading contact center technology. Holly Depies suggests that the future of SMS marketing lies in the intelligent use of technology to streamline and enhance campaign management.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Uniphore

JUNE 10, 2021

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Transition to work-at-home with legacy technology. Download eBook. Agents were overwhelmed by the business, products/processes or customer-interaction technology. 25% Lack of self-service options. Read More.

Call Center 246

Call Center Self Service Contact Center Case Study 246