Interactions
AUGUST 29, 2022
Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .
Uniphore
JANUARY 21, 2022
AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. Here too, technology can alleviate process complexity and user frustration. Want to learn about healthcare CX technology? Download the Article.
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Interactions
JULY 7, 2022
The answer is technology. But not just any technology. In order to address the delicate balance of customer experience and scalability, the technology implemented must be able to deliver human levels of conversation and understanding. Virtual agents also scale quickly to handle unpredicted or seasonal volume.
Interactions
SEPTEMBER 2, 2021
Bank technology is shifting. Specifically, the automated customer service technology. Once only powered by human agents, the first automated technology that was introduced in the contact center acted mainly as a way to redirect calls to the right department. Security and privacy is of the utmost importance for banks.
Interactions
APRIL 9, 2020
In a contact center, there are two main components that require the highest level of attention: employees and technology. Technology can pose a larger challenge, depending on the systems being used. It’s important to have a technology in place that is able to deliver these proactive messages. . Scale, and fast.
TechSee
MARCH 7, 2022
The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 . of companies are expected to incorporate customer self service technology. What is Customer Self Service? What is Customer Self Service? By 2025, 50.7%
Interactions
SEPTEMBER 30, 2021
With a patient-centric approach, technology is required to support quality experiences at scale. Conversational AI can improve patient experiences, but without channel strategy, the technology can fall flat. To learn more about optimizing your patient’s choice of communication, read our eBook on channel optimization. .
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