ClientSuccess

MAY 10, 2022

This number is also used to determine ARR (annual recurring revenue), which shows how much revenue will come in each year from this initial contract. . How to calculate Customer Lifetime Value. eBook: Ultimate Guide to Customer Success Metrics. What is Customer Lifetime Value. Toolkit: Customer Success Metrics Toolkit.

How To 59

How To Metrics Case Study eBook 59

ClientSuccess

JULY 20, 2022

eBook: 3 Steps To Putting Your Customer First This Year. The post How to Solicit Qualitative Customer Feedback (Before It’s Too Late!) You can get more tips with these additional resources from ClientSuccess : Webinar: Account Reviews: Simple but Strategic Ways to Successfully Navigate Customer Partnerships Together.

Feedback 89

Feedback How To eBook Tips 89

ClientSuccess

JANUARY 19, 2021

In growth and adoption stages of the customer journey, your team can see exactly how customers are using your platform and then optimize decision-making around these insights. Check out these additional resources from ClientSuccess about how to map your ideal customer journey: Toolkit: Customer Journey Toolkit.

Customer Journeys 69

Customer Journeys Customer Success How To eBook 69

ClientSuccess

OCTOBER 25, 2022

eBook: CSM from the Trenches: Implementing Customer Success. The post CSMs: How to Host a Successful Customer Account Review appeared first on ClientSuccess. Toolkit: Customer Journey Toolkit.

How To 74

How To eBook Tips Resources 74

Experience Investigators by 360Connext

DECEMBER 17, 2014

The best organizations spend plenty of time considering how to deliver exceptional experiences. Sign up for updates below and you’ll get our free ebook to help you get started!). Receive exclusive content, updates, and our FREE Mission Statement ebook. Customer experience is more than a full-time job. Let’s go!

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306

Playvox

JANUARY 5, 2022

Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. The successful leadership of a hybrid workforce starts with clear, consistent communication. Want more tips on how to enhance the experience of your hybrid contact center workforce? Download our eBook.

Contact Center 72

Contact Center How To Fashion Gamification 72

ClientSuccess

APRIL 28, 2021

How to avoid getting ghosted by customers. Instead, CSMs should be proactive and strategic about how they are engaging with their customer on an ongoing basis to avoid being ghosted in the first place. . eBook: 5 Ways To Surprise & Delight Your Customers. Toolkit: Customer Onboarding Toolkit.

How To 64

How To eBook Metrics Customer relationships 64

Kayako

AUGUST 22, 2019

Anyone who has visited our website and signed up for our blog, newsletter or eBooks has received announcements on what’s new, feature updates, and what we have in the pipeline for the future. An excellent way to onboard trial users is to provide them information on how to succeed within their trial through onboarding emails.

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

C3Centricity

JULY 20, 2020

Although I love quotes, especially about how to succeed, I love success even more. Now whereas I do advise people today on how to find more happiness in their lives (See my new website on intuitive coaching at Finding-Your-Happy.com ), I want to address here the many current and possibly future failures in business.

Innovation 194

Innovation Leadership How To Marketing 194

PeopleMetrics

SEPTEMBER 17, 2015

Emotional intelligence is a powerful leadership tool. Customer experience leadership is a complex challenge, but it centers on a simple premise: you must deliver on the promises you make as a company. Get this free ebook to learn how to improve the early stages of your customer experience!

Leadership 48

Leadership Customer Experience Customer Centricity eBook 48

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Leadership. How To Do a Quick Customer Success Platform Launch. How to Master Presentations in Customer Success ( Listen to the podcast episode ). Customer Success Leadership.

Resources 111

Resources Customer Success eBook Multi-Channel 111

SurveySparrow

OCTOBER 19, 2021

How to Write a Self-Evaluation: One Year Ahead. #1. This step helps you demonstrate your ability to hold yourself accountable and seek a solution – two traits that signal leadership material. How to Write a Self-Evaluation: One to Three Months Ahead. #3. ” How to Write a Self-Evaluation: Review Time. #5.

How To 52

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ClientSuccess

SEPTEMBER 30, 2020

For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? What is a Customer Advisory Board (CAB)?

How To 75

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Gainsight

SEPTEMBER 22, 2023

Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Thought Leadership Think of any well-established company. Thought leadership can help raise your company’s profile and increase brand—and product—awareness.

Competitive Advantage 52

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Beyond Philosophy

JANUARY 23, 2015

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. All attendees will receive a discount code for 50% off the eBook.

How To 60

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Gainsight

APRIL 4, 2023

Leadership also observed the system fatigue that resulted from employees having to administer processes among all of the tools. The project sponsors conducted research to understand implications the platform would have on how their TAM end-users do their job. Leadership was sensitive to the tactical and emotional impact of the change.

Management 52

Management Leadership Customer Centricity eBook 52

ClientSuccess

JANUARY 12, 2022

You can get more information and resources on building strong executive relationships with customers with these additional resources from ClientSuccess : Webinar: How To Measure The Strength of Your Customer Relationships. eBook: Customer Success as a Culture: Customer Success Leaders Edition. Toolkit: Team Leadership Toolkit.

Customer Success 75

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Gainsight

DECEMBER 15, 2023

Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom.

Tips 52

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Qualtrics

SEPTEMBER 10, 2021

Questions should revolve around topics like health behaviors , access to public services, opinions of leadership , and communication preferences. Create easier ways to engage with residents, whether you’re conducting outreach activities, inviting collaboration on policy decisions, or developing shared leadership models. Download now.

Self Service 26

Self Service Government How To Policies 26

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. It All Starts with Leadership Alignment. How To Score Customer Health. Here’s How to Find Out. How Gainsight Uses An Outcomes Based Framework to Drive NDR.

Resources 52

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ChurnZero

MARCH 3, 2022

How to crush SaaS customer onboarding: a roundup of expert advice. For this reason, everyone is trying to crack the code on how to create the optimal onboarding experience. Exactly how you get customers to embrace your product instead of merely moving (erm, politely pushing) them through the motions and hoping for adoption?

Resources 98

Resources Customer Success Handbook eBook 98

Clarabridge

AUGUST 10, 2017

Well, after they have researched and assessed their current situation, including where and how their customers talk to them or what CX means to their company, they need to make sure their CX initiative has the backing of their C-Suite. Talk with your leadership team members one-on-one about the value of customer experience management.

Customer Experience 49

Customer Experience How To eBook Contact Center 49

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. It’s about embedding new skills inside the organization for how they will and will not grow.

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Chief Customer Officer Strategy Company Customer Experience 100

Playvox

FEBRUARY 13, 2024

Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader. The more you know about how to keep and develop top talent, the greater benefit you’ll realize.

Contact Center 88

Contact Center Gamification Measurement Training 88

Alida

APRIL 22, 2016

How to Start a Movement — Derek Silvers, entrepreneur. This three-minute video shows how quickly a powerful and challenging idea can spread. Leadership is over-glorified,” says Derek Silvers, founder of MuckWork, a company that assists musicians with project management tasks. What video or videos would you add to the list?

Video 100

Video eBook Exercises Leadership 100

ClientSuccess

JANUARY 5, 2022

Let the new CSM know about the change once you’ve determined this on a leadership level. You can learn more about implementing processes, procedures, and technology to minimize customer account disruption with these additional resources from ClientSuccess : Webinar: How to Design Your Customer Journey. Step 2: Knowledge transfer.

Customer Journeys 68

Customer Journeys eBook Leadership System 68

Qualtrics

OCTOBER 30, 2020

Here’s how to speak the language of your leadership team to get buy-in for your DEI program. But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty? Download eBook. The post How to build the business case for your DEI strategy appeared first on Qualtrics.

Strategy 39

Strategy Competitive Advantage How To Tips 39

ClientSuccess

JULY 1, 2021

eBook: The Definitive Guide to CSM Comp Plans. The post Five Skills Every Successful CSM Needs in 2021– and How to Develop Them appeared first on ClientSuccess. You can learn more about developing successful CSM skills with these resources from ClientSuccess : Webinar: Do the Best CS Leaders Start as Front-Line CSMs.

How To 52

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Gainsight

OCTOBER 17, 2022

To help SaaS leaders navigate the current environment, we’ve put together this ebook on The Path to Durable Growth. This must-read content includes: How SaaS “growth at all costs” costs us all. How Customer Success Can Help Saas Companies Improve Their NRR. Get the latest thought leadership and best practices now.

Chief Customer Officer 59

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ClientSuccess

SEPTEMBER 28, 2021

Access to leadership: this reason for customer churn has become even more common in recent months as more teams are working virtually. If a customer does not feel like they are the most valued customer at your organization (and often this comes through direct access to leadership), they will often find a vendor who can provide this access.

Leadership 52

Leadership eBook Customers Customer Base 52

ClientSuccess

NOVEMBER 11, 2021

In contrast, a prospect-specific webinar could be a great place to highlight a customer story or thought leadership. You can also check out these additional resources from ClientSuccess to ensure your team is on top of the latest customer success initiatives: Webinar: How to Make Breakthroughs in Customer Success.

Marketing 52

Marketing Case Study eBook Leadership 52

PeopleMetrics

JULY 27, 2016

And sales reps have to forecast all of those outcomes internally: first to a manager, who rolls it up to a supervisor, who rolls it up to another supervisor, who submits it to a VP, who shares it with leadership. So it really is a lot like Telephone. This means they can be more confident and accurate in their forecasts.

Customer Experience Management 48

Customer Experience Management Sales Customer Experience Management 48

SurveyGizmo

NOVEMBER 5, 2021

Please download our CX Predictions for 2022 ebook for our full report. Learning How To Share Customer Data. But empowering customer facing employees to respond and take action upon the feedback as part of their day-to-day processes was how we improved our NPS score by 15%. This is part 3 in a 5-part series. CX Lags Behind.

Data 98

Data Net Promoter Score NPS Effort Score 98

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), ”), to how to dress (hello sweatpants, my old friend). How to Decrease Beta Testing Costs by 40% (Blog). Engaging Testers.

eBook 75

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TechSee

FEBRUARY 21, 2022

Cambridge Dictionary defines it as “the study of how to produce machines that have some of the qualities that the human mind has, such as the ability to understand language, recognize pictures, solve problems, and learn.”. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing.

Innovation 109

Innovation Company Self Service Insurance 109

ClientSuccess

SEPTEMBER 22, 2021

This will typically happen if you need a resource to help achieve an action item discussed in the meeting or if you want to maintain transparency with your leadership or executive team. How is your team capturing follow-up items coming out of customer meetings? eBook: Customer Success as a Culture: Marketing Leaders Edition.

Customer Success 64

Customer Success eBook Meeting Resources 64

inmoment

DECEMBER 5, 2019

Our latest eBook, “How to Go Beyond CX Insights and Take Action: 6 Action Steps for Experience Transformation” guides you on everything from feedback to insights, insights to intelligence, intelligence to action, and action to transformation. . How can you address this challenge head on? 1: Get the right reports. . #3.

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