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Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

BlueOcean

Soon never happened, and so we are left with the question of when and how to get back to business as usual. The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. When the world turned upside down in February and March of 2020, no one could have guessed what was ahead.

eBook 266
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How to Create Winning CX Surveys for Bank Customers

InMoment XI

Most banks rely on surveys to engage with their customers and gather this valuable intelligence, which is why today’s conversation focuses not ‘just’ on how to build a great survey, but how to do so in a way that speaks effectively to banking customers. Interested in learning more on how to do all that?

Banking 493
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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

Click here to learn even more about these processes in our full-length contact center eBook. Gathering intel and opinions from all these folks will give you chances to improve both your contact center and your overall customer experience, strengthening human connections and your bottom line.

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New eBook: Unlocking Load Flexibility Potential

Uplight

Uplight’s new ebook, “Unlocking Load Flexibility Potential: Understanding Customer Knowledge, Barriers, and Experiences”, unveils how to maximize participation in load flexibility programs, such as time-of-use (TOU) rates and demand response (DR).

eBook 52
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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

That’s why we wrote this eBook. Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.

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How to Build Customer Trust and Loyalty

InMoment XI

Check out this video below to learn how global banking giant, Virgin Money , worked with InMoment to understand the most impactful moments in the customer journey. Now that you’ve learned how to build customer trust and loyalty, read our eBook to learn about how that trust and loyalty can drive cross-sell and upsell opportunities!

Loyalty 260
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FREE EBOOK – How to Build a Customer Experience Strategy

Feedbackly

How do you create an effective customer experience strategy? The post FREE EBOOKHow to Build a Customer Experience Strategy appeared first on Feedbackly. It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of.

eBook 69
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Buyer’s Checklist: How to Evaluate a B2B Contact Data Provider

Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Many organizations fail to properly evaluate vendors during the selection process.

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How to Overcome the Pain Points of Your CRM

Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

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How to Make Every Survey a Top Customer Experience!

Download this eBook and watch your surveys boost your overall customer experience! When you put these four pieces in place, your surveys can become powerful experiences that deepen, instead of damage, your customer’s relationship with your brand.

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The 5 Stages of Account-Based Marketing — and How to Win Them All

In this eBook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect. Running an ABM program on data you don’t trust means wasted time, resources, and lost revenue. ZoomInfo’s MarketingOS changes all that.

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How to Overcome the Pain Points of Your CRM

Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time with the following: Conquering the most difficult pain points in your CRM. The result? Less organization, more confusion, and fewer deals closed.

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Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.

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What We Learned From Our Own Data-Driven ABM Strategy

Instead of wading through a series of vague “how-to kick-start your ABM strategy!” ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. talking points, we thought it would be more helpful to examine an ABM program that ZoomInfo executed.

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Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.