Circular Edge

DECEMBER 8, 2021

The Oracle JDE team kicked off the week with a “deep dive” into Release 22 which includes not only a name change for the latest Apps & Tools delivered in E1 9.2, The post InFocus Dive Deep Recap & Resources first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud. Cheers, Chelsea.

Resources 52

Resources Self Service Consulting Innovation 52

COPC

OCTOBER 26, 2023

The post Generative AI, LLMs and AI Assistants: A Deep Dive into Customer Experience Technology appeared first on COPC Inc. As CX consultants, our expertise is helping organizations through CX industry changes to resolve their most critical issues and tackle everyday challenges.

Technology 77

Technology Customer Experience Self Service Customer Journeys 77

West Monroe

AUGUST 20, 2023

Our support extends beyond education, as we engage in numerous conversations with clients to provide a deep understanding of the technology, its potential, and associated risks. When you dive into generative AI, think like a product developer rather than getting caught up in the latest trend. Don't wait too long to get started.

Government 52

Government Technology Innovation Data 52

SAP Customer Experience

JANUARY 14, 2024

Hello Everyone, From the SAP Product Learning team, I am excited to announce that we will be hosting a live session series for our innovative and versatile new product, SAP Sales Cloud V2! This set of 3 sessions for 1hr each, will be a fantastic opportunity for all of you.

Sales 70

Sales Innovation Consulting Customer Experience 70

Help Scout

AUGUST 22, 2023

Help Scout vs. Intercom: Trying to decide which one is right for your team? Click through to learn more about how the two platforms stack up. Read the full article

Comparison 40

Comparison 40

TechSee

MAY 29, 2018

The KPI Deep Dive appeared first on Techsee. The result is an AI-based platform that over time, provides smart decision support tools for agents and visual self service solutions for consumers powered by a ‘ virtual technician ’ for onboarding, operational guidance or troubleshooting.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

BlueOcean

JUNE 21, 2022

So, without further ado, it’s my great pleasure to announce Deep CX , the official podcast of Blue Ocean, made by and for people who care deeply about the customer experience. The post Blue Ocean Is Diving into the Deep Waters of Podcasting! This podcast is truly a labor of CX love. Interested in giving our new podcast a listen?

Call Center 31

Call Center B2C Tips Customer Care 31

Centercode

NOVEMBER 14, 2019

The post A Deep Dive into Video Streaming: Popularity, Features, and Adoption appeared first on Centercode. Get more insights into the attitudes of video subscription services subscribers and which platforms they plan to purchase by reading the full report. Read the Full Subscription Services Report.

Video 63

Video Telecommunications Report Consumers 63

Chattermill

OCTOBER 9, 2018

A Deep Dive into Surveys: Open Ended Vs. Close Ended. Usabilla and Chattermill Survey Deep Dive. Weaknesses: Deep understanding of topic: The researchers must have a clear understanding of the topic before close-ended questions are designed otherwise they will have insufficient answer options for respondents to select.

Survey 60

Survey Net Promoter Score Transportation Effort Score 60

Maru Group

OCTOBER 19, 2022

By Andrew Grenville Maru/Matchbox | October 2022. Clean water. Electricity. Stoplights. These are all things we take for granted because they are very reliable. They are so reliable that they are boring. They are reliably boring. And that’s a good thing.

Industry 73

Industry Marketing Survey Data 73

NetBase

JUNE 4, 2019

And their key differentiator hinges on their ability to very finely, and accurately, slice and dice customer experience data , taking deep data dives to create winning campaigns. Category analyses take a brand’s data dive a bit deeper, to help brands explore where the larger conversations lies, and their place in it.

Data 49

Data Tourism Culture Analysis 49

InMoment XI

OCTOBER 10, 2023

This article delves deep into the world of customer service metrics, offering insights and actionable takeaways. These metrics delve deep, capturing the nuances of every touchpoint, from the initial inquiry to post-purchase survey. On the other hand, customer service metrics dive deep into the intricacies of customer interactions.

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Optimove

APRIL 21, 2020

Casino Games Deep-Dive appeared first on Optimove. A/B/n Testing: Reduce Uncertainty. 5 Simple Tips to Keep in Mind Now. Email Marketing Best Practices. Here’s What Your Customers Want to Hear in a Crisis. The post [Gaming Amid Corona, Update 3]: Live Dealer or Slots?

Analysis 52

Analysis Trends Tips Ecommerce 52

InMoment XI

OCTOBER 5, 2023

We take a deep dive into additional methods and best practices you can leverage to begin improving your contact center, customer experience, and employee experiences today! Click here to learn even more about these processes in our full-length contact center eBook.

Contact Center 486

Contact Center Self Service How To Call Center 486

InMoment XI

OCTOBER 24, 2023

This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth. These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

InMoment XI

SEPTEMBER 23, 2021

I take a deep dive into the importance of a stellar CX reputation and how your business can achieve that same prestige efficiently. We’ve briefly touched on how CX programs (especially Experience Improvement initiatives) are useful for capturing intelligence that improve your brand’s reputation. Thanks for reading!

Brands 493

Brands Advertising Touchpoint Tools 493

Experience Investigators by 360Connext

MARCH 5, 2024

It’s a deep dive into the art of empathy, where compassion meets curiosity, creating partnerships that are more than just business transactions—they’re collaborative adventures. Then, we switch gears to celebrate the heartening bonds we forge with our clients.

Customer Experience 143

Customer Experience Customer Journeys Resources Customers 143

Forrester's Customer Insights

AUGUST 29, 2023

Looking back on some of the most ingenious partnerships in history, you’ll inevitably think of Laurel and Hardy, Beavis and Butthead, John Lennon and Paul McCartney, and, now, David Holmes and Andre Kindness.

Software 49

Software 49

SAP Customer Experience

NOVEMBER 25, 2021

This series gives you the opportunity to deeply dive into each topic of this strategy as outlined in the SAP’s integration plan in the cloud Intelligent. At the beginning of this year we launched a SAP Community Call series about the SAP Integration Strategy in context of the Intelligent Enterprise.

Strategy 79

Strategy Customer Experience Customers 79

Qualtrics

AUGUST 9, 2021

The post MMA Deep Dive: The trends shaping consumer experience appeared first on Qualtrics. It’s imperative that brands meet their customers where they are, on the channels they prefer, and ensure every experience is as good as the next – whether that be online, in-store, or on the phone. MMA recap: Watch the full session.

Consumers 26

Consumers Trends Banking Meeting 26

Thematic

JULY 17, 2018

The post Deep-dive into customer feedback for 4 luxury brands – what can they improve? And, Prada could do with improving its shoe selection. If you want to run an analysis of your own brand in comparison with your competitors or have a dataset you’re itching to understand, get in touch with us now. appeared first on Thematic.

Feedback 61

Feedback Brands Comparison Fashion 61

InMoment XI

SEPTEMBER 30, 2021

To learn more, read this white paper that takes a deep dive into the strategies and methods you can utilize to perfect your email survey invitations. .

Survey 493

Survey Tips Course Strategy 493

Centercode

NOVEMBER 14, 2019

On November 12, the Walt Disney Company launched their long-awaited video streaming platform, Disney+…surprising no one. Disney is, after all, just one name on a long list of media production outlets to jump into the stream of on-demand media. CBS All Access, Apple TV, and Comcast’s Peacock (set to launch next year with 15,000 hours […]

Video 52

Video Company 52

Brandwatch CX

APRIL 18, 2024

A deep dive into the TikTok girl math trend, insights around the online conversation, and how brands can benefit from this trend.

Trends 52

Trends Marketing Brands 52

InMoment XI

JUNE 27, 2023

Let’s dive into three specific benefits from utilizing VoC surveys as the powerful they are: Understanding Customer Needs and Wants At the heart of any successful business strategy lies a deep understanding of customer needs and wants. Let’s dive into some of the basic steps for designing a highly effective VoC survey.

Survey 390

Survey Customer Satisfaction Touchpoint Feedback 390

dscout People Nerds

MAY 23, 2023

Look no further: This deep dive has how-tos, best practices, and prime advice on key approaches to user research.

140

140

InMoment XI

MAY 31, 2022

Click here to read our full-length trends report for this year, where we take a deep dive into everything brands need to know for their experience initiatives! Understanding and dealing with customer aggression is extremely important, but there’s a lot more to this experience universe for brands to consider.

Employee Experience 529

Employee Experience Customer Experience Airlines Trends 529

InMoment XI

DECEMBER 7, 2022

It may also be effective to rate some MTMs on a battery of actional deep-dive attributes. This is typically done using a survey format that first asks customers to evaluate their overall experience with the company. Then, it should ask which MTMs they have experienced and evaluate those they are familiar with.

Analysis 493

Analysis Customer Experience Call Center Experience Call Center 493

Heart of the Customer

SEPTEMBER 28, 2022

In my new book, Do B2B Better, which comes out next week on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of […]. As I mentioned in my last posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way.

B2B 148

B2B Customer Experience Conference Customers 148

Heart of the Customer

SEPTEMBER 22, 2022

In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience programs and lots of practical […]. As I mentioned in previous posts, being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way.

B2B 148

B2B Customer Experience Conference Customers 148