CSM Magazine

APRIL 18, 2024

Envision the current terrain of nonprofit activities, where data underpins every facet of donor engagement. Integrating such a system reshapes interactions with supporters, turning data points into personalized experiences that can amplify your mission’s impact. Weaving data-driven practices into these interactions is key.

Data 52

Data CRM Analytics Communication 52

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Data Management Contact Center Software 52

Gainsight

JANUARY 27, 2023

If this sounds like your team, then it’s time to get innovative with how you measure and leverage adoption data. You Can’t Improve What You Don’t Measure In the age of data abundance and constant data collection, not having access to the right data is still tragically common. Talk to your CSMs.

Customer Success 52

Customer Success Data Effort Score Multi-Channel 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data.

Contact Center 52

Contact Center Data Contact Center Software Management 52

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

InMoment XI

OCTOBER 10, 2013

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article.

Data 200

Data Automotive 200

InMoment XI

OCTOBER 10, 2013

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article

Data 200

Data 200

InMoment XI

OCTOBER 10, 2013

I was reading the British car magazine, Autocar, a little while ago (the world’s oldest car magazine, no less) and came across an article about young car buyers and how they had evidently ‘fallen out of love’ with driving. All sorts of data were cited about how those in their 20s and 30s were less. View Article

Data 200

Data 200

CSM Magazine

MARCH 5, 2024

In today’s world, where data holds importance, businesses of all sizes must collect and analyze data to gain valuable insights into customer behavior, market trends, and operational efficiencies. This guest post aims to provide an accessible guide on how to choose effective data collection methods for your business.

Data 52

Data Social Media How To Survey 52

Vonage

NOVEMBER 13, 2018

And today, I’m excited to bring you, CONVO — our brand-new magazine about the art of great conversations. This summer, I called my brother in London and told him I wanted to create a magazine that explored and celebrated great conversations. And how are we doing that in the magazine? But back to the issue in hand.

Contact Center 120

Contact Center Call Center Interaction Brands 120

Alliance by IFS

NOVEMBER 14, 2017

Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. Astea Recognized for Delivering Innovative Cloud Technology and Empowering Service Organizations to Embrace New Business Models .

Innovation 50

Innovation Technology Software Leadership 50

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Net Promoter Score 120

Net Promoter Score Multi-Channel Contact Center Customer Experience 120

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine. . ” About: John Boccuzzi, Jr. is President of ISG Research.

How To 78

How To Employee Experience Exceptional Customer Service Customer Retention 78

CSM Magazine

MAY 8, 2023

The process of customer data management includes gathering, storing, arranging, and analyzing customer data with the aim of comprehending their behavior, preferences, and requirements. However, managing customer data can be daunting, especially for small businesses with limited resources.

Data 52

Data Tips Management Government 52

CSM Magazine

JANUARY 2, 2024

These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics. Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. It enables them to tailor their services to individual high rollers.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

SurveyGizmo

APRIL 12, 2022

About 30 years ago, the magazine began running the iconic and highly coveted Reader’s Choice Awards. Initially, this annual survey used a number 2 pencil and a Scantron form stitched into the magazine. “The data we got was very workable compared to what we were paying for, at a fraction of the cost.”

Survey 98

Survey Comparison Feedback Analysis 98

CSM Magazine

APRIL 6, 2023

At our recent Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box’ and help create lasting and effective wellbeing strategies for clients. It is important that this model takes account of the current issues and challenges facing advisors.

Data 52

Data Strategy Consulting Comparison 52

CSM Magazine

NOVEMBER 28, 2023

After recent notable data breaches – such as the Yahoo debacle and the breach of LinkedIn – consumers’ literacy in cybersecurity and data protection has grown. The ability to opt out of data brokers who are selling their data means that, if businesses fail to do their part, consumers will find it very easy to abandon them.

Training 52

Training Tools Data Customer Service 52

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. have different expectations of the companies they do business.

Survey 200

Survey Consumers Data Customer Experience 200

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. have different expectations of the companies they do business.

Survey 200

Survey Consumers Data Customer Experience 200

InMoment XI

DECEMBER 11, 2012

Michael Allenson just launched his first in a series of monthly articles for Survey Magazine. His column “Survey Says” features CEBenchmarks–a new approach to gathering benchmark data for customer experience research. have different expectations of the companies they do business.

Survey 200

Survey Consumers Data Customer Experience 200

ShepHyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. But to build targeted messaging, it helps to look at your real-time data and analytics so you can segment your customers into different groups. Eleanor Hecks is the editor-in-chief of Designerly Magazine.

Strategy 73

Strategy Marketing Customer Experience Customer Centricity 73

eGain Blogs

JUNE 24, 2022

These are not subjective awards—they are based on quantitative data gathered from tens of thousands of consumers on the customer service experiences of leading brands. The Newsweek listing on America’s best customer service companies and the Forrester US CX Index for 2022 just came out. Here are some examples for this year.

Consumers 87

Consumers Airlines Transportation Banking 87

CSM Magazine

OCTOBER 25, 2023

If you want to understand how to protect your customers’ data and the most common threats in 2023, read on. If you want to protect your customers’ data, educating yourself and your team to recognize the moment you encounter a suspicious email is important. This, in turn, leads to data breaches, security issues, and theft.

Data 52

Data How To Policies Software 52

Calabrio

FEBRUARY 26, 2021

The Workforce Optimization Innovation Awards recognizes vendors that are using data-driven analysis to advance the call center, CRM and teleservice industries one solution at a time. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Analysis 130

C3Centricity

NOVEMBER 5, 2018

They weren’t speaking about the current need for marketers to be both creative and comfortable with data. Ikea also offers a visual search function for shoppers to identify an item seen in a magazine or real life, and then find similar ones. Another use of personalised data is in providing privileged services – at a price.

Brands 206

Brands How To Trends Consumers 206

CSM Magazine

JUNE 21, 2023

In the modern business landscape, data has become an incredibly powerful resource. Types of Business Data: Financial, Customer, Sales, and Operational There are many types of business data, including financial data, customer data, sales data, and operational data.

Data 52

Data Financial Social Media Trends 52

Kerry Bodine

AUGUST 14, 2020

Do you first have to analyze customer (quantitative) data or focus on their (qualitative) journeys? The Holy Grail of customer research is combining quant and qual data to get the most complete picture of your customer. Would you use or start with data/feedback/research from customer when designing the journey? Absolutely.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

CSM Magazine

MARCH 16, 2023

There is an infinite amount of data in contact centres but what does it really tell us? You may be asking what Pi has to do with customer data analytics in contact centres? So, why don’t we think the same when it comes to analyzing customer data? International Pi (π) Day is held every year on March 14. Well, please bear with me.

Analytics 52

Analytics Data Self Service Fashion 52

CSM Magazine

JANUARY 17, 2024

The Influence of Hyperscalers Will Persist Hyperscale cloud providers will continue to be a significant force in the contact centre industry, particularly in the realm of data. In 2024, there will be a continued focus on structuring and extracting valuable insights from the ever-expanding pool of unstructured data.

Industry 52

Industry Data Trends Exceptional Customer Service 52

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

CSM Magazine

JUNE 8, 2023

Predictive analytics is a method that uses data, statistical algorithms, and machine learning to predict future outcomes based on current data. By analyzing data such as customer interactions, customer sentiment, and previous service history, predictive analytics can identify potential customer issues before they occur.

Technology 52

Technology Customer Service Call Center Chatbots 52

Hallmark Business Connections

AUGUST 11, 2021

Print a QR code to send mail recipients to a site or ask them to take an actio n to create helpful data on how your content is performing. Unlike digital content, there’s a lag time collecting data from direct mail content. Direct mail, however, doesn’t automatically collect data and analytics for you.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth.

Data 52

Data Management Roadmap Government 52

CSM Magazine

JANUARY 5, 2022

As the world is becoming more digital than ever, new data privacy laws are being introduced, and some old ones are being amended. With every passing year, these data privacy laws are getting more stringent. These laws are a shield for consumers against the exploitation of their data. Also, there remains a risk of data theft.

Data 52

Data Consumers Policies Company 52

CSM Magazine

JANUARY 27, 2022

Information has become somewhat of a currency these days: this includes both your data and the data of your customers. Because of how valuable this data can be, hackers keep trying to steal it. So, if your business collects user data, you need to implement tough security measures to ensure that it does not get compromised.

Data 52

Data Software Banking Customers 52

CSM Magazine

NOVEMBER 20, 2020

Your data is no longer private. Data brokers collect this information, and use them to create databases on their websites— databases that anyone can access and use. It is important to note that you can’t really stop data brokers from collecting your information or uploading it. The consequences for this are dire.

Data 64

Data How To Banking Tools 64