Myra Golden

JUNE 1, 2015

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Handling a Problem That’s the Customer’s Fault. Be Gumby – A fun and memorable customer service.

Training 40

Training Video Customer Service Customer Service Training 40

BirdEye

MAY 24, 2021

Get started with a digital referral program : It’s difficult to keep track of incentive payments, leads, and return on investment when relying on a pen and paper system. Embrace video. Video is one of the most engaging methods of communication. Here are a few tips to help your team leverage video to the fullest.

Tips 97

Tips Management Marketing Social Media 97

Oracle

SEPTEMBER 27, 2019

Brands now have a very finite amount of time to catch consumers’ attention, and the best return on investment you can give your audience for sharing their time is to deliver useful content that entertains, educates, or enlightens them. Brands can become better storytellers by being less company-focused and more customer-focused.

Engagement 63

Engagement Sports Multi-Channel Return on Investment 63

Seaton CX

MAY 16, 2024

Customer journey mapping is the foundation of customer experience management. A customer journey map informs your customer experience (CX) strategy, identifies where to listen for customer feedback, and connects your CX vision to the design, delivery, measurement, and management of the customer experience.

Customer Journeys 52

Customer Journeys ROI B2B Financial 52

ProProfs Chat

SEPTEMBER 25, 2018

All those opportunities will only come knocking at your door when you nurture your existing customers by providing best customer service. Your competitors are smart, and they are always going to try and pry your customers away from you. Providing the best customer service will. Improve your customer retention rate.

Tips 90

Tips Customer Service e-support Social Media 90

Lithium

APRIL 5, 2022

Your customer experience team is no stranger to attrition — It's a tough gig! Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Some blog areas are limited to Khoros customers only. It doesn't stop with your frontline either. Read the full Spring Launch blog.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

CSM Magazine

JUNE 1, 2021

Agents are working remotely, facing unprecedented call-volumes, and peaks and valleys of customer issues.”. The pandemic has been hard on customer service professionals who represent the backbone of the call centre. 47% of agents say that customer sentiment is the biggest impact or detractor on workplace culture. Another 49.7%

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Beyond Philosophy

JUNE 8, 2023

Convincing other people in your organization to let you spend money on Customer Experience improvements is essential to leading this effort at your organization. Therefore, we will look at how to create a case for change Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Return on Investment 78

Return on Investment Exercises Customer Satisfaction ROI 78

BirdEye

MARCH 10, 2023

Well, it’s because an audit of social media is an essential tool for any business looking to improve its social media presence and maximize its return on investment from social media marketing efforts. Evaluate your response rate and time to customer inquiries and messages.

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

QuestionPro Audience

JULY 21, 2022

Companies are beginning to realize the importance of leveraging the social behaviors of their customers. Multiple platforms exist to serve as a vehicle for sharing ideas and thoughts as well as images and videos of high quality for building and strengthening relationships. Build customer relationships .

Data 195

Data How To Advertising Study 195

SurveySensum

DECEMBER 15, 2022

It is an advanced survey tool that lets you understand what your customers or employees feel about your business, brand, or services. . Qualtrics focuses on providing various solutions for businesses to analyze customer experience, employee experience, brand experience, and more. Customer Support. Pricing transparency.

Comparison 52

Comparison Return on Investment ROI Survey 52

CSM Magazine

NOVEMBER 18, 2020

Agents working from home and changes in customer expectations are just two of the challenges that organisations face. Ed Creasey of Calabrio discusses how successful Customer Service Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times. Good communication is key.

Customer Journeys 52

Customer Journeys e-support Return on Investment Competitive Advantage 52

CX Journey

JANUARY 16, 2015

Image courtesy of Carli Jean Are you delivering a great customer experience - or are you just relying on advertising to create awareness and sell your products? we love to watch the Super Bowl commercials), I thought I''d share some thoughts on the common disconnect between advertising and the customer experience. Word of mouth.

Advertising 80

Advertising Return on Investment Video Customers 80

CSM Magazine

OCTOBER 25, 2022

We’ve already started to see brands spread bet and offer discounts of 25% or more to entice customers and manage this longer tail of buying. It’s therefore extremely important to manage buying patterns to achieve the greatest returns on stock and get marketing campaign investment and discounting right. Offering support and help.

Brands 52

Brands Management Customer Service Return on Investment 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Customer-facing AI technologies. Biometrics.

Technology 122

Technology Customer Service Contact Center Gamification 122

SurveySensum

JANUARY 18, 2024

In this article, we’ll explore seven innovative ways to supercharge your marketing strategy using SMS automation and enhance customer experience. Personalize Customer Journeys The concept of personalized customer journeys involves leveraging SMS automation to send tailored messages to individual behavior, demographics, and preferences.

Marketing 52

Marketing Fashion Customer Journeys Return on Investment 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Confirmit

OCTOBER 18, 2018

What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth. How Do You Retain Customers?

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. What is a Customer Success Software?

Software 52

Software Customer Success Effort Score Net Promoter Score 52

Magellan Solutions

JUNE 26, 2021

B2C (Business to Customer) is the process of selling to individual consumers. For customers to make a purchase or subscribe to your business services, you will need to have a unique strategy to increase brand awareness. All the while establishing a pipeline of potential customers for their company. Video Content.

B2C 52

B2C Strategy Social Media Advertising 52

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. Even so, business owners and executives are keeping an eye on the future of customer support solutions. Less Phone Time, More Live Chat. There are good reasons for these changes.

Trends 52

Trends Self Service Social Media Call Center 52

BirdEye

MARCH 24, 2023

The following are some of the business development basics and benefits for any company: Customer acquisition and expansion of markets A solid business development strategy is integral to the acquisition and nurturing of new customers. It guides your team with steps and techniques to generate high-value leads that convert to customers.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. As a result, its large user base gives local businesses a tremendous amount of potential customers to share their social media posts and ads with. We’ll talk more about social media marketing strategies in a bit.

Social Media 98

Social Media Management Multi-Channel Analytics 98

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Speakers: Anika Zubair , VP of Customer Success, inSided.

Customer Success 98

Customer Success Effort Score Tools Self Service 98

Michel Falcon Experience

MAY 14, 2017

In this video, I’m going to outline the three things your business must have to be considered a great place to work. Welcome to my YouTube channel where I teach you how to use customer experience and employee engagement strategies to build your business. Like this video. Today I’m talking about building great workplaces.

Employee Engagement 112

Employee Engagement Culture Return on Investment Video 112

Joe Rawlinson

JULY 8, 2015

Accenture’s research also found that Millennials demand a customer-centric shopping experience and like to be treated like valued customers. You must be consistent when engaging with customers on social media and work on maintaining relationships as well as building new ones. Live video assistance is a huge growth area.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

SmartKarrot

JUNE 7, 2023

Role: Customer Success Location: Boston, MA, United States (Remote) Organization: Skedda As a Customer Success, you’ll address inquiries about our product through email and chat from potential and current consumers. Delivering product demonstrations via video connection to consumers.

Customer Success 19

Customer Success Return on Investment Knowledge Base Travel 19

Hero Digital

MAY 21, 2019

From disrupting the linear TV buying industry to machine learning that can edit your videos on the spot, it’s apparent that Google is paving the way into the future with automation as the motor. Marketers will be able to assign attributes in the backend to tell the engine which customer match lists to add the user to.

Marketing 50

Marketing Video Advertising Touchpoint 50

Joe Rawlinson

DECEMBER 10, 2015

Marketers are focusing on automated email marketing methods, especially email triggered by recipient actions and emails geared toward stages in the customer lifecycle. One particularly effective triggered email strategy is sending an email when a customer abandons a shopping cart, a tactic which SaleCycle found yields a 44.1

Marketing 60

Marketing Social Media Omni-Channel Return on Investment 60

Alliance by IFS

MARCH 27, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Investing in the Right FSM Solution Can Pay off in Dramatic Ways. The mobile app enables field technicians to track inventory, customer history, and communications.

ROI 81

ROI Software Management Call Center 81

NobelBiz

FEBRUARY 15, 2023

A poorly managed opening of a new communication channel can have a negative impact on both customer satisfaction and call center. To help you avoid these traps and successfully introduce your new customer communication channel, this article details the ins and out of this approach. Communication must go both ways to be effective.

Call Center 52

Call Center Communication How To Omni-Channel 52

Bizagi

APRIL 14, 2019

Bizagi provides customized billing models that decrease sodrware costs and increase return on investment. Find out more about how Bizagi is helping federal agencies from our CEO, Gustavo Gomez, in the video below from the Bizagi Public Sector Forum in Washington DC. Take a flexible approach.

Government 64

Government Software Return on Investment Video 64

SmartKarrot

FEBRUARY 23, 2023

Role: Senior Customer Success Executive Location: Seattle, WA, United States (On-site) Organization: Siteimprove As a Senior Customer Success Executive you’ll achieve and surpass the overall customer retention targets with the targeted clients.

Customer Success 19

Customer Success Multi-Channel Return on Investment Customer Retention 19

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. Although every campaign is different, email marketing campaigns deliver an average return on investment of 4400% for every dollar spent. How an Email Marketing Strategy Enhances the Customer Journey.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

ChurnZero

SEPTEMBER 18, 2020

Have you stopped to ask yourself if your customer conversations and QBRs are really about your customer – or are they about what your customers thinks about your product ? Q: Please explain the three customer P’s mentioned during the webinar. A: It’s your customer’s problems, priorities, and perception.

How To 64

How To B2B Return on Investment Meeting 64

GlowTouch

JUNE 26, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 6 Ways to Keep Your Customer Support Team Motivated. It’s no secret customer service plays a crucial role in your company’s success. The reality is, no two team members are the same. Look at it this way.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

Bold360

JULY 24, 2020

For many companies, the goal is to provide a seamless experience between their interactions with customers on different channels. And if you look across various companies, you can see many adopting more high-touch approaches to digital: Video chats and co-browse technologies are replicating the in-store consumer experience remotely.

Self Service 52

Self Service Contact Center Return on Investment Trends 52