Remove customers-who-rave-about-you-and-your-service
article thumbnail

Bill Quiseng - Untitled Article

Bill Quiseng

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. And it’s THEIR experience, not yours.

article thumbnail

The 23 Keys to Creating Raving Fans Part 1

C3Centricity

If you can’t wait for Part 2 next week, you can download the full white paper HERE. I have been fortunate to have managed over 250 voice of the customer projects in B2B over the last four decades, with over 50 engagements on customer satisfaction and loyalty. First, let’s define a Raving Fan.

B2C 179
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

“Satisfaction Guaranteed” Does Not Lead to Customers Guaranteed

Bill Quiseng

When you are working in customer service, you have been happy that your customers leave satisfied. You have sold them a product or service that meets their wants or needs. Or you solved their problem for them. You were happy because, in the end, they were satisfied.

Customers 174
article thumbnail

Don’t Accidentally Sabotage Customer Experience — Do This Instead

Experience Investigators by 360Connext

Sure, you may not intend to, but there are probably ways you, as the leader of your department or organization, are sabotaging the experience your customers have. And who can blame you? Watch out for these sneaky ways typical business methods lead to customer defection.

article thumbnail

The Three Principles to Build Customer Loyalty

Bill Quiseng

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Who is the first President of the United States? Who is Number Four? Who is the first person to walk on the moon? Who is Number Four? (By Customer experience or CX is how your customers feel about what you do.

Loyalty 109
article thumbnail

Customer CARE is the New Marketing

Bill Quiseng

Through social media, people are talking about you whether you know it or not, like it or not. Customers who are dissatisfied with your service rant about their no class experience to others. They’re not just talking about you to their friends on social media. Serve to CARE.

article thumbnail

This is our time for a CX Revolution! Part Two.

Bill Quiseng

Who is the first President of the United States? Who is Number Four? Who is the first person to walk on the moon? Who is Number Four? (By By the way, the answers to who is Number Four are James Madison and Alan Bean.) So shouldn’t customer service be customer care?