ShepHyken

DECEMBER 6, 2023

It’s about a customer-focused, friendly approach that doesn’t taint the experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s not about blame.

Customer Service Training 147

Customer Service Training Customers Interaction Customer Service 147

ShepHyken

DECEMBER 28, 2022

Train and empower your employees. If you have good people and train them well, let them do their job. Customers love working with empowered employees. . Be customer focused. That means that every decision you make keeps the customer in mind. I refer to these as loyalty killers. .

Fashion 130

Fashion Guidelines Policies Customer Service Training 130

ShepHyken

NOVEMBER 30, 2022

The dance is the metaphor for your business, and what got them to the dance is why customers keep doing business with you.? . The point of this is to think about changes you make that aren’t customer-focused. Any change, even if you think the customer will like it, could be opposed and cause friction.

Policies 120

Policies Customer Focused Customer Service Training Software 120

ShepHyken

MARCH 26, 2024

When I’m invited to speak to a group of business leaders as the keynote speaker, I often share my Six Simple Steps to Building a Customer-Focused Culture. There’s lots of work, thinking, planning, practice, experimenting, training, and more that goes into creating an easy experience. There’s a difference!

Entertainment 85

Entertainment Sports Customer Service Training Training 85

ShepHyken

JUNE 8, 2022

Maybe you’re brainstorming a new product or coming up with a new strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Customer Confidence 128

Customer Confidence Customer Service Training Customer Service Customer Experience 128

ShepHyken

DECEMBER 21, 2020

How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. According to Channels, after just one negative experience, 51% of customers will never do business with that company again. by GISuser.

Customer Service 154

Customer Service Airlines Tips Customer Service Strategies 154

ShepHyken

MAY 26, 2021

I told him, “I’m customer service speaker and we provide customer service training.” The lesson: Know who your customer is. If you can, plan in advance, do a little homework and spend a couple of minutes (or more) finding out what your customer does. He responded with, “You’re a design firm.”

Sales 142

Sales Customer Service Training Training Customer Service 142

ShepHyken

AUGUST 19, 2019

My Comment: Someone once told me that if you chase profit over the customer, you may not get profit or the customer. But, if you chase the customer, you’ll most likely end up with both. The idea is that putting the customer before the sale is a good strategy. This article reminds of this strategy.

Customer Service 117

Customer Service Leadership Ecommerce Culture 117

ShepHyken

DECEMBER 22, 2021

We welcome him back this week with a simple feedback technique connected to his Three N strategy that will help you motivate and keep your best employees. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s very simple. Follow on Twitter: @Hyken.

Customer Service Training 130

Customer Service Training Leadership Video Feedback 130

ShepHyken

FEBRUARY 16, 2022

Creating an educational experience is a powerful customer experience strategy. Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. It’s simple. Follow on Twitter: @Hyken.

Customer Experience 130

Customer Experience Customer Service Training Customers Loyalty 130

ShepHyken

FEBRUARY 23, 2022

Great customer-focused companies make it easy to get information quickly. It might be a Frequently Asked Questions page on the company’s website or a video tutorial that teaches exactly what the customer needs without having to call customer support. They want to get information quickly and easily.

Competitive Advantage 128

Competitive Advantage Customer Focused Customer Service Training Video 128

ShepHyken

JANUARY 11, 2021

There is a lot of crossover in these concepts, but also some differences The author emphasizes the idea that doing contactless right can build trust, which is essential to repeat business, and ideally, customer loyalty. 10 Important Components of a Social Media Customer Service Strategy by VHT MARKETING.

Social Media 92

Social Media Customer Service Guidelines Loyalty 92

ShepHyken

JULY 6, 2022

In our customer service training workshops , we have an exercise that introduces a concept called The Five Levels of Service. Any company should be happy with World Class , which is when the company is consistently and predictably delivering a level of service that gets customers to come back.

Company 72

Company Fashion Customer Service Training Comparison 72

ShepHyken

SEPTEMBER 28, 2020

Three main areas that include investing and/or using the right technology, having competent people, and building out the customer-focused culture. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. My Comment: This article includes four strategies to improve customer service.

Customer Service 75

Customer Service Culture Poor Customer Service Contact Center 75

ShepHyken

FEBRUARY 14, 2023

Deliver an experience your competitors don’t, and watch how many of your customers say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Company 149

Company Customer Service Training Online Experience Customer Service 149

ShepHyken

MAY 21, 2018

Just three of a number of ways the author shares on how to lose a customer. Customer Service Strategy 101: A Framework for Serving Customers & Measuring Success b y Alan Finlay. Relay) Modern businesses can’t afford for customer service to be an afterthought. Follow on Twitter: @Hyken.

Customer Service 83

Customer Service Customer Service Strategies Employee Experience Innovation 83

ShepHyken

JULY 22, 2019

So, what unexpected “extra” can you give your customers to show you appreciate their business? Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. Acquire) If you really want to get ahead in the game, nail down a great customer service strategy.

Social Media 116

Social Media Customer Service Trends Tips 116

ShepHyken

DECEMBER 1, 2021

They also work for the company and the customer. He shared his 3-N strategy, and it’s simple. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Healthcare 125

Healthcare Customer Service Training Feedback Leadership 125

ShepHyken

APRIL 13, 2022

If all they are focused on is the process or the bottom line and they don’t take their employees and customers into consideration, you’ll have a well-run business that loses to a competitor who creates a better customer experience. . The post The Day I Became a Customer Service Expert and Two Important Lessons?

Self Service 130

Self Service Customer Service Customer Focused Customer Service Training 130

ShepHyken

NOVEMBER 15, 2021

Ace Hardware Goes Thanksgrilling in Customer Service Strategy by Judy Mottl. Retail Customer Experience) Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a success. They want proof in the form of ROI.

Customer Service 72

Customer Service Metrics Social Media Retail 72

ShepHyken

APRIL 27, 2022

They are the people who make the big decisions and determine the vision and strategy of the company. But if not for the company’s employees, that vision and strategy would mean nothing. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

Conference 67

Conference Customer Service Training Customer Focused Video 67

ShepHyken

APRIL 11, 2023

When all employees understand that, the customer will most certainly have a better experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs.

Sports 135

Sports Customer Service Customer Service Training Customers 135

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. I have added my comment about each article and would like to hear what you think too.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

JUNE 17, 2020

For those types of purchases, it’s even more important to have a proper “renewal” strategy. A formal schedule of customer contact is your ultimate renewal strategy. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. This is of the utmost importance.

Customer Service Training 153

Customer Service Training Strategy Software Customer Service 153

ShepHyken

OCTOBER 26, 2022

They must be properly trained. And they must be empowered to make good customer-focused decisions. So, it comes down to hiring, training, and empowerment. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. You can’t have two out of three.

Training 117

Training Customer Service Training Culture Brands 117

ShepHyken

JUNE 9, 2021

Everybody has angry customers. Some customers are angry because they have a complaint. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations.

Customer Service Training 147

Customer Service Training Customers Training Customer Service 147

ShepHyken

JANUARY 31, 2023

That’s what gets customers to say, “I’ll be back!” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Customer Service 139

Customer Service Customer Experience Hotels Customer Service Training 139

ShepHyken

JANUARY 23, 2024

This happens at my car dealership, bank, and other supposed customer-focused organizations. Their processes bog the customer down with repetitive tasks and often unnecessary procedures. Create a centralized customer profile system where a customer’s basic information, such as name, address, phone number, etc.,

Insurance 85

Insurance Banking Customer Service Training Retail 85

ShepHyken

JUNE 6, 2022

And when an expert at John’s level shares commentary on one of the most iconic brands in the service and CX world, we have to pay attention. 15 Foolproof Strategies For Encouraging Repeat Purchases by Forbes Business Council. The first tip reminded me of a strategy where customers send in videos about how they use products.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

AUGUST 5, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 157

Customer Service How To Exercises Customer Service Training 157

ShepHyken

OCTOBER 24, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service Training 139

Customer Service Training Video Course Customer Service 139

ShepHyken

JULY 22, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post Would You Fight to Make Your Customers Happy?

Poor Customer Service 161

Poor Customer Service Customer Service Training Software Sales 161

ShepHyken

APRIL 4, 2023

That means they will probably tip, too – when it’s deserved. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken

Tips 123

Tips Self Service Hotels Customer Service Training 123

ShepHyken

OCTOBER 12, 2022

The ones your customers are using. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Social Media 157

Social Media Customer Service Customer Care Customer Service Training 157

ShepHyken

JANUARY 20, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 157

Customer Service Customer Journeys Exercises Touchpoint 157

ShepHyken

APRIL 27, 2020

” 15 Customer Service Strategies To Help You Deliver A 5-Star Experience by Forbes Coaches Council. Forbes) If your company is struggling, transforming your customer support into a 5-star experience can inject new life into your business. My Comment: Creating a good customer experience is more than a strategy.

Customer Service 81

Customer Service Government Hospitality Trends 81

ShepHyken

SEPTEMBER 14, 2022

In short, the customer experience starts and ends with the organization’s culture. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com.

Culture 105

Culture Customer Service Poor Customer Service Leadership 105