Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Leveraging analytics is crucial for long-term success.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

SurveySparrow

JULY 17, 2019

The feedback system gets sidelined. More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! A free trial is offered.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

PeopleMetrics

FEBRUARY 25, 2021

is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. Watch on YouTube. ? ? ?.

Roadmap 108

Roadmap Management CEM Software 108

CloudCherry

SEPTEMBER 19, 2018

Organizations eventually picked up on its impact, focusing now on creating delightful customer experiences for all who walk through their doors. As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights.

ROI 256

ROI Financial CEM Metrics 256

CloudCherry

SEPTEMBER 19, 2018

Organizations eventually picked up on its impact, focusing now on creating delightful customer experiences for all who walk through their doors. As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights.

ROI 225

ROI Financial CEM Metrics 225

BirdEye

OCTOBER 3, 2023

These kinds of reactions are only natural — no one enjoys receiving negative feedback. However, according to customer experience expert Jay Baer, these reactions will only backfire. Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Let’s get started with the first of five stages of the customer journey – Awareness!

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Qualtrics

MARCH 19, 2019

Collecting customer feedback has become a bigger imperative than ever before for federal government agencies. You might think that with all the ways there are to collect customer feedback nowadays, it would be simple for every company or organization to do it, right? Navigating security risks.

Feedback 22

Feedback Government Survey Data 22

Confirmit

AUGUST 9, 2017

Voice of the Customer dashboards are an excellent tool for sharing customer feedback and driving organizational improvements. In this webinar, Phil Durand, Confirmit’s Director of Customer Experience Management, shared best practices in dashboard design and showed you tangible examples of highly effective dashboards.

Customer Experience Management 59

Customer Experience Management Feedback Tools Examples 59

Playvox

MAY 26, 2021

As our research found, many CSRs are uncomfortable with selling, and it’s safe to say that most customers don’t want to be outright sold to when they’re calling about a problem with the product they recently ordered. The emphasis should be on customer education rather than hard-selling.

Contact Center 92

Contact Center Customer Service Representative Culture Metrics 92

PeopleMetrics

JANUARY 24, 2022

This leads me to the future of PeopleMetrics – helping companies better understand and retain their high-impact customers. We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services. This feedback is both qualitative and quantitative.

Trends 90

Trends Self Service B2B Roadmap 90

Confirmit

APRIL 29, 2019

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. How to think differently about customer feedback, focusing on connecting data not constantly collecting more. Voice of the Customer Webinars.

Customer Experience Management 40

Customer Experience Management Feedback Connections Customer Experience 40

PeopleMetrics

MARCH 25, 2021

Customer survey comments (i.e. open-ends; unstructured feedback; verbatims) are incredibly valuable because they indicate WHY people feel the way they do. Without this additional context, experience measurement professionals wouldn't have enough information to determine the best way to go about fixing respondent problems.

Survey 62

Survey Analytics Analysis Measurement 62

Confirmit

APRIL 19, 2017

In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit outlined the foundations required to launch a successful VoC initiative in a B2B environment. Ways to hold employees accountable for the loyalty of their customers. Voice of the Customer Webinars.

B2B 55

B2B Customer Experience Management Loyalty Feedback 55

CX Journey

MARCH 17, 2015

In November 2014, I participated in the Hooked On Customers Summit , a webinar series hosted by Bob Thompson of CustomerThink. I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine. I''ve made some modifications.

Metrics 80

Metrics Chief Customer Officer Effort Score Voice of Customer 80

BirdEye

JANUARY 19, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Social monitoring keeps brands engaged with their audience, while they obtain insights that allow them to deliver better service and experiences.

Social Media 98

Social Media Analysis Trends Brands 98

BirdEye

MARCH 17, 2023

Social listening is an essential tool for businesses looking to stay ahead of the competition and gain a better understanding of their customers and prospects. By monitoring conversations on social media, companies can identify opportunities to engage with potential customers and get real-time feedback about their products or services.

Tips 98

Tips Social Media How To Analysis 98

Confirmit

APRIL 15, 2019

Webinar Details. A green field site for a customer experience program is a rare thing these days. In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. Voice of the Customer Webinars. REGISTER HERE.

Tourism 40

Tourism Automotive Competitive Advantage Travel 40

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Your business can use bookmarking sites to share pages you find valuable with your followers, identify trending topics in your industry, and share content within your team for feedback and ideas.

Social Media 98

Social Media Brands Video Entertainment 98

BirdEye

AUGUST 15, 2022

You can also include review forms in customer communications like email newsletters and receipts. Respond to all reviews: Show customers you value their feedback by responding to all reviews , both good and not-so-good. Monitor your review sites: Keep an eye on websites where customers are leaving reviews about your business.

Tips 98

Tips Marketing Social Media Competitive Advantage 98

Confirmit

MARCH 29, 2017

How do we as Customer Experience (CX) practitioners, help our organizations understand that a CX program CAN support transformational change, seriously! So, what does it mean and how do you deliver on this promise, using feedback from customers, employees, and others as the catalyst for change?

Tips 40

Tips Consulting Customer Experience Management Feedback 40

BirdEye

MARCH 29, 2024

A few tactics to help you get the most from your time on Facebook real estate groups: Be active by answering questions, providing feedback, and sharing relevant listings or market news. Responsive communication Be prompt in responding to client inquiries, concerns, and feedback. Ignoring negative feedback or reviews.

Social Media 59

Social Media Tips Sales Advertising 59

BirdEye

NOVEMBER 7, 2023

We value your feedback and look forward to turning your test drive into the ownership of your ideal car. Your satisfaction is our priority, and we want to ensure your ownership experience is exceptional. Your feedback is incredibly valuable as it helps us improve our services for you and future customers.

Sales 115

Sales Automotive Tips Advertising 115

BirdEye

FEBRUARY 13, 2024

For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it. Respond to reviews: Both positive and negative customer reviews should be addressed. This shows potential patients that you value feedback and are committed to patient satisfaction.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback. I’m VP of Enterprise Sales at Birdeye.

Feedback 111

Feedback Customer Journeys Effort Score Survey 111

CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. With Medallia, organizations can empower their frontline team with real-time, agent-level feedback. Reporting Findings Webinar.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Clarabridge

OCTOBER 18, 2016

Every company’s customer experience team is going to have different goals. Most of them, however, have this one thing in common: they want to keep their customers around as long as possible. Can your customer experience management program possibly retain customers for life? Lisa holds a B.A.

CEM 65

CEM Leadership Customer Centricity Employee Experience 65

Confirmit

DECEMBER 14, 2016

While the Voice of the Customer delivers huge insights in to the customer experience, simply gathering feedback and making tactical changes just isn’t enough anymore. Voice of the Customer Webinars. We need to drive viral, transformational change. And we need to start now.

Analytics 40

Analytics Trends Innovation Customer Experience Management 40

ImprintCX Articles

JULY 17, 2023

Incorporate learning objectives in performance reviews and use meaningful feedback that triggers curiosity instead of a negative highlight on a knowledge gap.

Culture 52

Culture Conference ROI Innovation 52

Confirmit

APRIL 10, 2017

Building a customer experience program that drives transformational change means you need to maximize your feedback, produce valuable and usable data, and engage the wider business. That’s not easy, but it is possible.

Customer Experience 40

Customer Experience Customer Experience Management Feedback Customers 40

PeopleMetrics

APRIL 3, 2015

Balance the customer feedback. Share early successes, and develop a regular feedback rhythm. The early stages of customer experience management are all about beating the figurative drum. Another approach to consider is having customers tell their stories about giving feedback and receiving a response.

Customer Experience 48

Customer Experience Management Feedback Software 48

Gainsight

DECEMBER 14, 2020

It should include how your team interacts with customers when they reach out on their own and how your team (or product) actively engages with your customers without them initiating the first contact. . Because Gainsight CX is a customer experience management solution, it combines surveys, journey orchestration, and analytics.

Customer Engagement 52

Customer Engagement Tools Engagement Strategy 52

ClearAction

DECEMBER 28, 2016

How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Who needs to hear customer feedback? Just your customer-facing staff? Only a few managers of the biggest problem areas? And that starts with informing everyone about voice-of-the-customer on a regular basis.

Voice of Customer 59

Voice of Customer Customer Insights Company How To 59

Maru/HUB

MAY 14, 2018

Last year’s webinar we held revealed that over 98% considered themselves to be “under pressure” to demonstrate ROI from their customer experience programme. Well firstly, get into the mindset that business decisions should begin and end with the customer.

ROI 49

ROI Customer Experience Competitive Advantage Financial 49

Survicate

JANUARY 23, 2019

how your customers process information. Do they prefer video content (like a webinar) or do they favor good old written content? While it’s important to engage your customers, you don’t want to get in touch too often to avoid annoying them. . The more information you have, the more you can enhance the customer experience.

How To 87

How To Effort Score Net Promoter Score Survey 87

BirdEye

OCTOBER 25, 2023

It showcases a business’s accountability and commitment to valuing customer feedback. As consumers move towards conversational queries, voice searches, and AI-driven results, businesses need to center their strategies around customer experience and adapt accordingly to these trends.

Tools 105

Tools Strategy Marketing Trends 105

Confirmit

SEPTEMBER 24, 2018

CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. Combine this feedback with relevant external sources (e.g.

CEM 40

CEM Software Multi-Channel Effort Score 40