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Using Customer Feedback To Grow Sales [On-Demand Webinar]

Genroe

Customer feedback is often seen, at worst, as a compliance task and, at best, as a long term way to increase sales and customer retention. But it doesn’t have to be that way.

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How to Use Customer Feedback to Drive Action

Lumoa

There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.

Feedback 208
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Free Webinar: Personalized Customer Experience – What, Why, How to measure

Feedbackly

We’ll be looking at this question at the upcoming webinar together with Mikko Määttä, Head of Marketing at Frosmo , and Kristian Stolt, COO of Feedbackly. Both men are experts in their field and it is guaranteed to be a highly valuable webinar with lots of practical stories and examples.

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Using 5 Whys Root Cause Analysis on Customer Feedback [On-Demand Webinar]

Genroe

Dive into our 30-minute webinar to learn how the 5 Whys Approach can transform customer feedback into actionable plans for enhancing customer experience. The post Using 5 Whys Root Cause Analysis on Customer Feedback [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

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A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. Tune into this webinar to learn: Why is customer feedback more critical now than ever. What types of structured and unstructured feedback should your team gather.

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Webinar gratuito: Medición de la experiencia emocional – la mayor revolución en CX después de NPS

Feedbackly

Únete al Webinar para descubrir cómo la Experiencia Emocional está transformando las bases de la Experiencia del Cliente. Es por esa razón por el que organizamos este Webinar. El Webinar será presentado por Marcelo Nardini , Cofundador y Director General de WOW!

NPS 96
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Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

InMoment XI

Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. InMoment empowers businesses to not only listen to customers across various channels but also make sense of their feedback with the utmost precision.

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Negative Reviews & Online Feedback Happens - But Where Do You Go From Here?

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. What should you say? What should you not say?

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How woom bikes Takes an Employee-First Approach to Grow Its Customer Base

By gathering their feedback, companies can capture the biggest picture of employee and customer needs. By focusing on both the employee and customer experience, woom bikes: Bolsters customer experience by acting on employee feedback. Employees across an organization work with buyers at different stages in the customer journey.

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Moving Customer Service to Customer Experience and How It Benefits Your Business

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. By the end of this webinar, you will know: What drives buying decisions. How to get the best possible feedback from customers. The steps necessary to define CX strategy. How to set and manage CX expectations.

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Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

In this webinar, we will equip you with three models that can be implemented at any stage of CX maturity to link program spend directly to your organizations key financial outcomes: Leverage external information and analyze “back of the envelope” calculations when financial data such as customer spend is in short supply.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Are you having trouble trying to decipher impractical or conflicting feedback? 👍 In this webinar, expert Tim Buteyn will give you some scenario-specific strategies on how to get things back on track with your SMEs when things have gone south.