BirdEye

APRIL 28, 2023

Use platforms such as Twitter, Instagram, Facebook , and TikTok to create posts and bite-sized videos to educate and engage with followers. If this is the case, you’re likely missing out on valuable engagement via this popular insurance marketing tool. They are interactive, engaging, and educational virtual events.

Insurance 98

Insurance Strategy Marketing Social Media 98

Natalie Petouhof

APRIL 7, 2016

Tweet Customer experience management is a top priority for many enterprises, particularly as we look beyond 2016 to the competitive landscape. Today, customer experience heavily influences customer retention, customer loyalty, and customer advocacy – all desirable outcomes for modern organizations.

Customer Experience Management 40

Customer Experience Management Tips Customer Experience Management 40

Gainsight

DECEMBER 14, 2020

At scale, this could cost your business its customer retention rate. This means that now, more than ever, is the time for companies to evaluate and optimize customer journeys to keep their customers engaged and happy. You can communicate with customers through any channel, from in-person to online, to over the phone.

Customer Engagement 52

Customer Engagement Tools Engagement Strategy 52

BirdEye

JUNE 14, 2022

During a recent webinar, we sat down with SEO expert Steve Wiideman to talk about five new changes to Google’s algorithm and how they can directly impact your business. During our webinar, Wiideman talked about several new attributes that can make a significant difference in a business’s SEO ranking. Watch the entire webinar.

Strategy 98

Strategy Hotels Advertising Industry 98

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Content should be short, simple, and interesting.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. As those of you know who have attended previous webinars, our goal is a simple one.

Leadership 40

Leadership Course Case Study Social Media 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. As those of you know who have attended previous webinars, our goal is a simple one.

Leadership 40

Leadership Course Case Study Social Media 40

CX Workout - Ideas Blog

AUGUST 3, 2018

Transcript: Introduction to Digital Leadership Webinar. Okay, welcome everyone, thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the director of customer success at CX Workout. As those of you know who have attended previous webinars, our goal is a simple one.

Leadership 40

Leadership Course Case Study Social Media 40

eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Webinars, Panels and other online learning. Discussion Boards.

Customer Experience Professionals 153

Customer Experience Professionals CEM Customer Experience Customer Experience Management 153

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. Each of the customer journey stages allows businesses to craft tailored experiences, ensuring that the customer feels seen, heard, and valued.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

BirdEye

SEPTEMBER 22, 2023

This article was inspired by insights from a recent webinar featuring Ben Fisher, co-founder of Steady Demand, Steve Wiideman, CEO and Sr. Watch the full webinar here. Optimize website experiences AI chatbots allow you to engage website visitors in real-time through conversational interfaces.

Social Media 57

Social Media Chatbots Tools Tips 57

Experience Matters

OCTOBER 15, 2015

Are Customer Emotions & Behaviors the Future of Customer Experience? That’s a question that Colin Shaw and I recently discussed/debated during a joint webinar. ” Customer experience is all about people (human beings!) Customer Experience Matters (video).

eBook 120

eBook Video Employee Engagement Customer Experience Design 120

BirdEye

JUNE 14, 2022

During a recent webinar, we sat down with SEO expert Steve Wiideman to talk about five new changes to Google’s algorithm and how they can directly impact your business. During our webinar, Wiideman talked about several new attributes that can make a significant difference in a business’s SEO ranking. Watch the entire webinar.

Hotels 52

Hotels Advertising Industry Customer Experience Management 52

BirdEye

OCTOBER 3, 2023

Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. Access the webinar here. Unfortunately, the vast majority of unhappy individuals quietly stop engaging with a company without saying anything.

Customer Experience 104

Customer Experience Social Media Feedback Loyalty 104

Vonage

MARCH 26, 2018

In fact NVM’s most recent consumer survey reports just 13% of consumers feel this way about the brands they engage with. Competing for customers has always been an arms race. The rationale for customer experience management is that it offers a more sustainable advantage when achieved. Both are vital. Not always.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

Lithium

SEPTEMBER 6, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Gartner® Customer Experience Management Framework. Assess your CX management maturity and determine what steps to take next.

Roadmap 52

Roadmap Groups Tips Video 52

BirdEye

NOVEMBER 21, 2023

Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement. How can interior designing businesses implement this social media engagement strategy? Engage with followers through comments, likes, and responding to messages.

Marketing 109

Marketing Social Media Advertising Tips 109

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.

Telecommunications 120

Telecommunications Company Culture NPS 120

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.

Telecommunications 111

Telecommunications Company Culture NPS 111

Confirmit

JANUARY 29, 2019

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience 40

Customer Experience Customer Experience Professionals Report Customer Experience Management 40

Playvox

MAY 26, 2021

As our research found, many CSRs are uncomfortable with selling, and it’s safe to say that most customers don’t want to be outright sold to when they’re calling about a problem with the product they recently ordered. The emphasis should be on customer education rather than hard-selling.

Contact Center 92

Contact Center Customer Service Representative Culture Metrics 92

Confirmit

APRIL 15, 2019

Webinar Details. A green field site for a customer experience program is a rare thing these days. In this webinar, Phil Durand, Director, Customer Experience Management, Confirmit will help you to look at your CX program like a great house. Voice of the Customer Webinars. REGISTER HERE.

Tourism 40

Tourism Automotive Competitive Advantage Travel 40

BirdEye

MARCH 29, 2024

ActiveRain This is one of the largest networks for real estate professionals, offering a platform to share knowledge, connect with peers, and engage in discussions. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 57

Social Media Tips Sales Advertising 57

BirdEye

NOVEMBER 7, 2023

As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales. All the email screenshots are from Really Good Emails.

Sales 113

Sales Automotive Tips Advertising 113

CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. The pandemic has been hard on customer service professionals who represent the backbone of the call centre. Reporting Findings Webinar.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

BirdEye

FEBRUARY 13, 2024

Include engaging visuals like photos and videos that showcase your office and team. Harness the power of social media: A social media marketing strategy for chiropractors includes regular posting of engaging content on platforms like Facebook and Instagram to build a community and increase brand awareness.

Marketing 57

Marketing Social Media How To Healthcare 57

Confirmit

JANUARY 29, 2018

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience 40

Customer Experience Customer Experience Professionals Report Customer Experience Management 40

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Keep up with the latest trends. Examples: YouTube, TikTok.

Social Media 98

Social Media Brands Video Entertainment 98

Michel Falcon Experience

AUGUST 17, 2016

Doing so will, more often than not, increase employee engagement. The Workplace Research Foundation says that highly engaged employees are 38% more likely to have above-average productivity. Employee engagement software company, 15five, recently published a blog post covering some very interesting employee engagement trends for 2016.

Employee Engagement 127

Employee Engagement Case Study Engagement Tips 127

BirdEye

JANUARY 19, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Social monitoring keeps brands engaged with their audience, while they obtain insights that allow them to deliver better service and experiences.

Social Media 98

Social Media Analysis Trends Brands 98

Confirmit

MAY 23, 2017

To the day where you capture insights from customers at every touchpoint. Where employees are engaged in the CX process. Where you deliver personalized experiences that boost loyalty and advocacy towards your brand? In this webinar, Claire Sporton, Vice President, Customer Experience Management, Confirmit and Charles L.

Touchpoint 40

Touchpoint How To Culture Customer Experience Management 40

PeopleMetrics

JANUARY 24, 2022

This leads me to the future of PeopleMetrics – helping companies better understand and retain their high-impact customers. We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services.

Trends 90

Trends Self Service B2B Roadmap 90

SurveySparrow

APRIL 11, 2021

The nurture marketing definition says- “Marketing by constantly engaging with the clients” It is considered to be an extremely effective strategy if you want to convert your leads into customers. . Have they attended any webinars or demos? where customers should share their details to gain access to it.

Strategy 98

Strategy How To Effort Score Social Media 98

CX Journey

SEPTEMBER 1, 2016

CX Day is the brainchild of the Customer Experience Professionals Association (CXPA) , the international non-profit organization created to guide and enhance the growing field of customer experience management. If you need resources to plan your day or to spread the word, the site offers those. And much, much more.

Company 92

Company Customer Experience Professionals Customer Experience Management Customer Experience 92

Bold360

JANUARY 15, 2020

Here are the top 3 resolutions that track with current trends and emerging technologies and can help you evolve your CX this year, as recommended by Ryan Cronin, Senior Customer Experience Manager on the Bold360 Customer Success team. 1. Be more personal and thoughtful in how you engage your customers.

Chatbots 52

Chatbots Self Service Case Study Engagement 52

Beyond Philosophy

MARCH 13, 2017

Throw in a joke and they’re more likely to stay engaged long enough to take in the real message. In our Customer Experience Management Training , we use stories of truly horrendous customer experiences to get them laughing while also absorbing a key concept. Making Humor Part of Your Customer Experience.

Study 125

Study Meeting Training Customer Experience 125

Beyond Philosophy

DECEMBER 23, 2014

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

CEM 98

CEM eBook Social Media Customer Centricity 98