eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Webinars, Panels and other online learning.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Customer Experience Management 49

CX Journey

SEPTEMBER 1, 2016

CX Day is a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight the profession but also to continue to raise awareness of the importance of the customer experience.

Company 92

Company Customer Experience Professionals Customer Experience Management Customer Experience 92

Confirmit

JANUARY 29, 2019

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience 40

Customer Experience Customer Experience Professionals Report Customer Experience Management 40

Confirmit

JANUARY 29, 2018

In our recent report “The State of Customer Experience: Time to get real”, based on a survey of over 250 Customer Experience professionals, we have tried to identify what the most successful companies are doing, what we can learn from them, and what you need to do to deliver similar results.

Customer Experience 40

Customer Experience Customer Experience Professionals Report Customer Experience Management 40

Verint

SEPTEMBER 22, 2017

A lot of research has been done which makes the general point that great customer experiences drive long-term profitable growth. These macro proof points have been sufficient for many organizations to initially invest in customer experience initiatives—this has been great for customer experience professionals and the overall CX space.

Measurement 65

Measurement Case Study Comparison Customer Experience Professionals 65

Qualtrics

MARCH 29, 2019

Two Webinars Available On-Demand. Here’s a link to the webinar replay. And, a recent addition to the OMB Circular A-11 Section 280 resource library… a 30-minute webinar on CX governance, which is one of the five “core functions” of CX as described in the guidance. Here’s a link to that replay.

Government 36

Government Resources Customer Experience Video 36

Qualtrics

MARCH 19, 2019

The Qualtrics Experience Management Platform is also FedRAMP certified , meaning it has been assessed and authorized under one of the most stringent cloud security standards in government. Qualtrics is the only customer experience management platform available that is FedRamp certified. Watch Webinar.

Feedback 22

Feedback Government Survey Data 22