High Trust = Happy Employees = Happy Customer = Happy Shareholders = Happy Leaders
Michelli Experience
JULY 25, 2017
Neil cites David’s research noting that it demonstrates, “ For every 10% increase in employee engagement levels, a company’s customer service levels go up by 5%, and profits by 2%.”. By contrast, employee distrust, disengagement, and neglect for development create the environment for most customer complaints.
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