Gainsight

DECEMBER 4, 2023

Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. With an effective CS operation, your team can grow annual revenue more effectively than traditional marketing and sales techniques. Their advocacy can impact marketing, sales, as well as product design, and roadmapping.

eBook 52

eBook Metrics Roadmap Healthcare 52

PeopleMetrics

NOVEMBER 12, 2014

Culture defines who we are and what we value. Alibaba , now with more than double the sales than Amazon, knows a thing or two about the importance of setting clear values. Ensuring that your organization understands the core values can be a powerful step in unifying employees towards an impactful culture. Need a refresher?

Culture 70

Culture Customer Experience Customer Centricity eBook 70

ClientSuccess

MARCH 8, 2023

You can learn more about optimizing your customer communication strategy with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations eBook: Customer Success as a Culture: Marketing Leaders Edition Toolkit: Sales, Marketing & Customer Success Alignment Toolkit The post Tips for Writing Effective (..)

Customer Success 79

Customer Success Tips eBook Roadmap 79

ClientSuccess

AUGUST 8, 2017

Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. In this webinar you will learn: How to approach post-sale lifecycle management with your customers. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Sales 40

Sales Customer Success Customer Journeys eBook 40

Comm100

DECEMBER 19, 2017

Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

ClientSuccess

JUNE 15, 2022

Just as there are always new ideas around succeeding in sales or marketing, it’s crucial to stay up to date on some of the innovative ways to connect and engage with SaaS customers. eBook: CSM from the Trenches: Implementing Customer Success. Toolkit: Sales, Marketing & Customer Success Alignment Toolkit.

Customer Success 52

Customer Success eBook Leadership Innovation 52

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Model 1: Sales owns new logos, expansion and renewals In model one, the core sales team maintains ownership of all sales (or “commercial”) aspects of the relationship.

Customer Success 71

Customer Success Sales eBook Resources 71

Beyond Philosophy

MARCH 28, 2024

Part of the reason we want this simplified solution for experiences has to do with customer systems sales. In the early days of Customer Relationship Management (CRM) solution sales, the pitch included the idea that asking customers what they want and recording their feedback in the CRM would do just that. Have something to say?

CRM 78

CRM eBook Hotels Exercises 78

ClientSuccess

MARCH 4, 2019

Customer success should make up the DNA of your company culture , no matter the department. Your sales and customer success teams must ensure your new customers receive the promised value and results. It’s important that your sales and customer success teams understand the compelling event and timeline for each of their customers.

Sales 42

Sales Customer Success eBook Culture 42

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet. Click to Tweet.

Sales 40

Sales eBook Conference Case Study 40

Kustomer

JUNE 6, 2023

For the complete guide to how CRM software can also help improve your CX, download our latest ebook. Focus on building a company culture that is receptive to feedback, invites mistakes to be recognized and learned from and understands professionalism is the normal and expected standard.

Financial 98

Financial Company Customer Service Tips 98

BlueOcean

JULY 24, 2017

First, as valuable as it is at describing all the objective features of the program, it is pretty much entirely useless at telling you much about the culture and environment of the outsourcer. Ensuring that a partner’s culture and environment is a fit with your program requires a site visit. But the RFP falls short in two places.

Contact Center 0

Contact Center Culture eBook Hospitality 0

Vonage

MARCH 26, 2018

Because companies typically view support as a cost center, not a revenue-driver like marketing or sales, their budgets are limited, giving them little room to grow. By giving customer service a clear voice in the company, you’ll foster a culture that respects customer needs and prioritizes customer satisfaction.

Roadmap 163

Roadmap eBook Course Policies 163

Vonage

DECEMBER 13, 2018

Create abbreviated versions of these two documents that can be placed at locations where employees will need immediate reminders: at your reception desk, at POS (point of sale), at every phone or terminal. For more on this subject read our ebook and make your customer service experience great!

Survey 215

Survey Customer Service Guidelines Comparison 215

ChurnZero

APRIL 12, 2022

A CCO can help create a culture that makes the customer a top priority, ensuring that departments work together to offer an elevated customer experience at every touchpoint. For example, your sales and marketing teams may create amazing customer experiences at their own touchpoints, ranging from brand awareness to conversion.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

CX Journey

JULY 18, 2017

Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. One of my favorite questions was about my "Shark Tank sales pitch" about the CXO role: Why does a company need a customer experience executive? What advice is there for future customer experience executives?

Company 112

Company Customer Experience eBook Software 112

ClientSuccess

MARCH 2, 2021

In this way, one can look at the role of an AE as an extension of the sales or business development team while CSMs are fully entrenched in the services realm. AEs, on the other hand, leverage more sales-focused metrics like revenue, ARR, and upsell potential to gauge success.

Customer Success 62

Customer Success Management eBook Metrics 62

Playvox

JANUARY 30, 2024

Gamification is a strategy that drives motivation and engagement and creates a culture where employees continuously work to achieve the organization’s business objectives and, in turn, get rewarded and recognized. Leverage gamification as a powerful tool to encourage a sense of community and collaboration in your company culture.

Gamification 79

Gamification Contact Center Training Feedback 79

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Customer Success ROI Strategy 40

Oracle

MARCH 22, 2021

Clever B2C marketers can convert individuals from discovery to purchase in a matter of minutes, thanks to the magic of expertly crafted deals, on-point brand messaging, and culturally ingrained consumerism. Dig into this SmarterCX article covering B2B and B2C sales practices.

B2C 85

B2C B2B Marketing eBook 85

PeopleMetrics

JUNE 22, 2015

If you're anything like me, you're always looking for options that are easy to use, that integrate easily into your sales cycle, and that provide the most value to the prospect you're talking to. So to help your search, here are six tools that have become must-haves in my sales process. LinkedIn Sales Navigator.

B2B 48

B2B Sales Tools Management 48

ClientSuccess

DECEMBER 12, 2022

Despite being left to their own devices, the tenacious and devoted team member used sheer dedication and hard work for the betterment of the account — periodically seeing assistance from sales counterparts every now and then. eBooks: • 5 Ways to Surprise & Delight Your Customers. A good compromise is a 75/25 base-to-variable split.

Customer Success 87

Customer Success Tips Management Sales 87

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

ClientSuccess

SEPTEMBER 17, 2021

This same sense of leadership is also true for sales discussions. eBook: Customer Success as a Culture: Sales Leaders Edition. Toolkit: Sales, Marketing & Customer Success Alignment Toolkit. The post 5 Signs Your Customer Might Be Ready for An Upsell Discussion appeared first on ClientSuccess.

eBook 52

eBook Leadership Sales Customers 52

Influitive

OCTOBER 30, 2015

Instead of filling the sales funnel, marketers need to create a virtuous circle that turns new customers into happy brand advocates. Download your FREE eBook now. He says the first step is to align with sales on value metrics that both teams commonly measure: revenue, pipeline and opportunities. Download the eBook now.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

ClientSuccess

MARCH 23, 2021

Webinar: The Handoff: Sales to Customer Success. eBook: Customer Success as a Culture: Marketing Leaders Edition . You can learn more about managing customer relationships in the work from home era with here: Webinar: Cultivating Customer Relationships Through Crisis.

Video 65

Video eBook Meeting Customer relationships 65

ClientSuccess

SEPTEMBER 22, 2021

eBook: Customer Success as a Culture: Marketing Leaders Edition. Toolkit: Sales, Marketing & Customer Success Alignment Toolkit. You can learn more about optimizing your customer communication strategy with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations.

Customer Success 64

Customer Success eBook Meeting Resources 64

C3Centricity

MARCH 18, 2020

Borders bookstores who didn’t get into eBooks. How are sales and distribution? Do these differences result from cultural differences, alternative traditions or usage, historical reasons or just distributor practices? Brand #Marketing #Sales Click To Tweet. The regional differences and anomalies.

Marketing 156

Marketing Advertising Brands Consumers 156

ClientSuccess

JULY 14, 2017

Ed Powers is a four-time entrepreneur with thirty years of experience with a variety of companies in sales, marketing and operations. post-sales customer operations for simPRO, an Australian company that makes software for trade contractors. We believe customer success is not a department, but a company culture. Your Presenters.

Customer Success 41

Customer Success eBook Culture Software 41

ClientSuccess

JUNE 2, 2017

In this recorded webinar, Dave Blake, CEO/Founder of ClientSuccess discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. You can also download the eBook, The Ultimate Guide to Customer Success Metrics here.

Customer Success 40

Customer Success Customer Journeys eBook Culture 40

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Measurements assessing the ‘gap’ between these two states should be made at regular intervals, as services can change based on many different variables – time of year, sales volumes, holidays etc.

Strategy 225

Strategy Customer Experience How To Effort Score 225

Integrity Solutions

AUGUST 28, 2019

Simply knowing how to sell doesn’t in and of itself create sales winners. For sales training to help all salespeople grow, we have to search for deeper reasons—the real reasons why people sell or fail to sell. In most organizations, we see: 20% of all salespeople reach high sales levels. 20% produce unacceptable sales volumes.

Training 18

Training Sales eBook Culture 18

ClientSuccess

OCTOBER 5, 2017

When and how to specialize the roles on your post-sales team. We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below: Customer Success as a Culture: Customer Success Leaders Edition.

Customer Success 41

Customer Success eBook Culture Sales 41

ClientSuccess

NOVEMBER 29, 2017

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below: Customer Success as a Culture: Customer Success Leaders Edition. Customer Success as a Culture: Sales Leaders Edition.

Customer Success 41

Customer Success eBook B2B Culture 41

ClientSuccess

JULY 21, 2017

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below: Customer Success as a Culture: Customer Success Leaders Edition. Customer Success as a Culture: Sales Leaders Edition.

Innovation 40

Innovation Customer Success eBook Culture 40

ClientSuccess

DECEMBER 20, 2018

To learn the formulas and definitions from above download our eBook called The Ultimate Guide to Customer Success Metrics. The customer journey is a real workflow of how a customer engages and interacts with your team from the very first sales cold call to an ongoing, mutually beneficial partnership that last years. Quick Ratio.

Customer Success 49

Customer Success Strategy Customer Journeys eBook 49

ClientSuccess

NOVEMBER 1, 2017

We believe customer success is not a department, but a company culture. You can download and read our entire Customer Success as a Culture eBook series below: Customer Success as a Culture: Customer Success Leaders Edition. Customer Success as a Culture: Sales Leaders Edition.

Metrics 40

Metrics Customer Success eBook Culture 40