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Diagnosing And Improving Employee Connection To Company Culture

InMoment XI

Covid-influenced working conditions have contributed to employee disconnection from company culture, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”. So, the state of organizational culture has tremendous and undeniable influence on employee behavior.

Culture 260
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Is a Strategic Contact Center Partnership Even Possible? [eBook]

BlueOcean

Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. Myth #2: You Sacrifice Your Culture When You Outsource. eBook] appeared first on. It’s a valid question – one which requires breaking down some of the myths associated with outsourcing your contact center.

eBook 162
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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

By fostering a culture of open communication, brands can tap into the collective expertise of their workforce and gain a deeper understanding of customer pain points, leading to more effective solutions. Click here to learn even more about these processes in our full-length contact center eBook.

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Creating and Sustaining a Customer Centric Culture

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! The post Creating and Sustaining a Customer Centric Culture appeared first on. Colin and Ryan discuss what you need to do and how this impacts building a great customer experience.

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Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. The primary focus of this eBook is how to create a customer-first culture. In this article, you’ll learn a 7-point methodology for making CX.

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How Quick Service Restaurants Can Leverage Customer Feedback in Every Department

InMoment XI

Where customer feedback can help with these responsibilities is by promoting an internal culture that puts the customer at the center. Moments from InMoment helps you to build a meaningful experience culture and inspire employee advocates for your program.

Feedback 492
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Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.

eBook 60
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The History of the Word "Hacker"

This fact alone reminds us that culture and words begin in actual places. Read this eBook to learn how the word "hacker" has evolved. According to one of the best English etymological dictionaries available, the word "hacker", with the sense of evil/good and brilliant computer programmer, was born in the halls of MIT.

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The Best Ideas From CS Experts Worldwide – All in One Place

From designing the ideal onboarding journey to driving post-sale efficiency and growth with professional services, from optimizing customer success operations to fostering a culture of customer-centricity across the entire organization – this eBook spans the breadth and depth of the post-sale journey.