Remove Call Center Experience Remove Course Remove Feedback Remove Webinar
article thumbnail

3 Ways to Use Slack to Improve Your Phone Support Efforts

Talkdesk

Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Slack modernizes traditional (and sometimes ineffective) call center features.

article thumbnail

Video: Turning Your Contact Center Into A Profit Center

RapportBoost

We were honored to be a part of this Mitel-sponsored event with our valued client, Heidi Rote, Director of North American Sales Center for Jenny Craig. We welcome your feedback. . So, this webinar series would be recorded, so any webinar attendees that miss this will get the opportunity to watch this as soon as their convenience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Call Center Workforce Management

NobelBiz

Of course, it is always better to have a wider talent selection pool. Christian Montes With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the world’s largest Enterprise Contact Centers, BPOs, and Global CCaaS providers.

article thumbnail

Essential Pain Points in Call Center Management – Part 2

NobelBiz

According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance. Of course, non-compliance can result in severe penalties, reputational damage, and loss of trust. Dive into the world of compliance with our On-Demand Webinar: “Outbound Compliance Survival Kit.”