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Optimove Launches Optimove Courses to Enhance Clients’ CRM Marketing Skills 

Optimove

We’re thrilled to announce the launch of Optimove Courses, a dynamic, video-first online curriculum designed to empower our clients and partners to master and maximize our platform’s CRM marketing capabilities. As I mentioned, our clients’ CRM marketing needs are evolving, and so will Optimove Courses.

Course 49
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5 ROI-Based Strategies Proven to Drive the Adoption of Visual Assistance

TechSee

The technology has been proven to improve ROI by boosting efficiency in contact centers and field services, reducing truck rolls and dispatches, decreasing product return rates , and improving the overall customer experience. Without high levels of adoption of new technology, the company will not realize the ROI they were likely expecting.

ROI 251
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How to Quantify CX ROI

ClearAction

How to Quantify CX ROI Lynn Hunsaker Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach. What will the ROI be? one-time investment to stop this issue forever (hours x salary) 9,708% ROI to stop this issue: [($50,625 – $1,734,000) / $1,734,000] x -100 Wow!

ROI 62
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How to Prove the ROI of Your Online Training Program

Gainsight

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. Ease of course access and navigation Satisfaction with the topics covered Relevancy and practicality of the content Skills development and behavioral changes 3.

ROI 52
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Who Owns Your CX Program? (Hint: It’s Everyone)

InMoment XI

And of course, Customer Care is the safety net if something goes wrong along the way. In my previous role leading customer experience for Hertz, I was also responsible for Voice of the Customer, CRM, and Loyalty. Let’s Take a Closer Look at Revenue Management/ Pricing. The organization component here is key.

CRM 493
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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

For any data to be useful, of course you need to take the time to dig in and understand what your customers are actually saying. Check out some more ideas on identifying and executing ROI opportunities in this Solve for X video. Step #3: Understand Your Customer Data. Listening to the Voice of Customer Examples.

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Three CX Strategy Webinars to Ramp Up Your Program

InMoment XI

Graham Tutton (InMoment) and Maxie Schmidt-Subramanian (Forrester) discussed topics such as how to build an ROI model for your CX program and what you should focus on if you think your CX program isn’t perfect yet. Of course, there will be many more opportunities to learn more in the new year! Watch the webinar to hear more!

Strategy 493