Understanding AI, ML & Co. in Contact Centers: Definitions and Explanations
MiaRec
DECEMBER 7, 2023
Whether you haven't officially dabbled with Contact Center AI yet or you are a trailblazer, you will have heard different, confusing, and sometimes conflicting things about what Artificial Intelligence (AI) can and cannot do. We see firsthand how difficult it can be to sort through all the hype and noise out there.
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