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What Is Sentiment Analysis? Definition, Types, Importance, and More

InMoment XI

There is so much more to communication than just the words we say. Take sarcasm, for instance. Sarcastic comments often rely heavily on irony, conveying the opposite meaning from the one being directly expressed.

Analysis 493
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The 65 Social Media Terms and Definitions to Know

Brandwatch CX

An A-Z glossary of the 65 most important social media terms and definitions to save marketers a lot of confusion.

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What Is Customer Experience? A Guiding Definition

Brad Cleveland Blog

Most customer experience definitions refer to “touchpoints”—customer experience is the sum of all of the … Continue reading → The post What Is Customer Experience? A Guiding Definition appeared first on Brad Cleveland.

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The 65 Social Media Terms and Definitions to Know

Brandwatch CX

An A-Z glossary of the 65 most important social media terms and definitions to save marketers a lot of confusion.

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The Definitive Guide to Customer Centricity

What does it really mean to be customer-centric? In this guide, we dissect the buzzword, show you real-world examples of truly customer-centric brands, and give you tactics that you can leverage to lead customer-centricity at your organization.

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The Definitive Guide to ONLINE Customer Experience Events

Kerry Bodine

The post The Definitive Guide to ONLINE Customer Experience Events appeared first on Bodine & Co. With the world in flux, now’s the time to focus on growing your career and your customer experience practice. Use this list of online CX events to get started — no matter where you are in the world!

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The Definition of Predictive Analytics in 2019

CloudCherry

The definition of predictive analytics is made of up of few different pieces: correlation analysis, which includes customer sentiment and impact analysis; and causal analysis, which includes path analysis. The New Definition of Predictive Analytics. No more crystal balls.

Analytics 221