TechSee

DECEMBER 9, 2020

One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. This arsenal of smart contact center features is only valuable if you make use of them! But thanks to new technology, those reactive days are over.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. For example, Person , Place , Date , Food , or Taste.

Social Media 65

Social Media Contact Center Analysis Hotels 65