Joe Rawlinson

JANUARY 31, 2018

In fact, companies the world over experience the same predicament: trying to repeatedly and successfully convey how their products or services can benefit consumers. According to a recent HubSpot survey, 47 percent of consumers said they digest three to five pieces of content before making a buying decision.

Consumers 83

Consumers Tools Brands Marketing 83

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Leveraging apps to collect consumer data and feedback in real time.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Date: Thursday, May 30th. Time: 11am EDT.

Consumers 40

Consumers Hospitality Roadmap Travel 40

NICE inContact

MARCH 14, 2019

Consider these statistics: 8 in 10 consumers will switch brands after a bad customer experience. Customers are demanding a great experience, and top-tier brands are seeing exceptional ROI when they start with their contact center to enhance customer experience. Customer expectations are changing, are you prepared to keep up?

Customer Expectations 171

Customer Expectations Contact Center How To ROI 171

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

Lumoa

APRIL 21, 2022

It was the most “liked” question during our recent webinar – “Using Insights to Hear Your Customers, Engage Your Employees, and Improve Your Profits”. However, there is some really positive news coming out of the webinar I mentioned before. And it is a question that customer support professionals ask me most often.

How To 208

How To Self Service Banking Customer Satisfaction 208

NICE inContact

JULY 13, 2016

inContact was recognized for this award for “offering superior products and services that deliver a clear, demonstrable ROI.” Join us for a webinar with 1to1 Media today at 2pm ET/11am PT to find out how Hoveround achieved their customer experience goals. Register now for the webinar!

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

CX Journey

DECEMBER 13, 2017

Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards). If you miss the webinar today, you'll still be able to access it on demand via the same link. Have a listen. And let me know what you think!

Data 112

Data Customer Experience Professionals ROI Analytics 112

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 75

ROI Net Promoter Score CEM Conference 75

Lumoa

APRIL 18, 2023

Due to the sheer volume of tools used and data collected, it has become cumbersome and time-consuming—and sometimes near impossible—to generate useful insights at the pace necessary to stay ahead of the competition. Learn more about how you can unlock insights from your customer conversations in this on-demand webinar.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

Confirmit

JANUARY 14, 2020

As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions - could video be the answer? Highlight practical ways to deliver ROI on your video content. Voice of the Customer Webinars.

Video 52

Video ROI Consumers Innovation 52

Innovative CX

MARCH 24, 2023

Now we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, it seems we are patiently accepting these excuses as the new normal. Don’t these sound exactly like what we as consumers have always wanted?

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

ClearAction

JULY 20, 2023

Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. When executives ask for proof of ROI, there is a risk of losing funding — or losing a lot more than that. Buyers prefer to have minimal interactions with sales teams.

Technology 62

Technology Customer Success Consulting ROI 62

Vonage

MARCH 26, 2018

In fact NVM’s most recent consumer survey reports just 13% of consumers feel this way about the brands they engage with. Without them an organisation risks falling behind in terms of what modern consumers expect from brand engagement. The ROI of emotive CX. So is it worth the effort if so few make the grade?

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

CSM Magazine

MAY 16, 2023

. “Through working with hundreds of organisations globally across multiple sectors and geographies, we know first-hand that the transformation process is complex, emotional, time-consuming and certainly non-linear. It’s a low-cost, high-value ‘try before you buy’ option which offers great insights and significant ROI.”

Groups 52

Groups Analytics Interaction Consulting 52

Innovative CX

JUNE 22, 2021

Now as we emerge from the pandemic (at least in the US), we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, we certainly seem to have accepted this new normal – aka – bad customer service. Wait a minute.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

BirdEye

MAY 3, 2023

And one of the first distinctions you’ll look for when choosing your channel is its ability to reach businesses versus consumers. Channels that help you reach businesses are called B2B (Business to Business) marketing channels, and those that help you reach direct consumers are called B2C (Business to Consumer).

Marketing 98

Marketing B2C Social Media Multi-Channel 98

NetBase

JULY 3, 2020

How many brands (and consumers) are making the most of The Fourth. US Consumers Typically Love the 4th . And that jibed with consumer sentiment. This means, once again, that brands will have to pivot their holiday marketing strategies to meet the ever-evolving needs of their consumers! On average, Americans spend $6.8

Brands 95

Brands Marketing Travel Advertising 95

ImprintCX Articles

JULY 17, 2023

As integrators, CX leaders and teams must be knowledgeable about consumer behavior and what is happening in the marketplace in order to translate experience management into all functional areas and communicate the value of CX. Establish a formal reward system to entice them and provide the necessary time and space to learn.

Culture 52

Culture Conference ROI Innovation 52

GetFeedback

JULY 19, 2019

75% of marketing leaders are failing to understand shifting consumer behavior. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. The webinar covered: Why VoC is a critical pillar in a strong CX strategy. Check out the full webinar recording here.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

ChurnZero

JULY 9, 2020

Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. For tactical-oriented webinars that show how to use functionality, measuring their impact is rather straightforward with product usage data.

Strategy 64

Strategy Marketing Case Study Effort Score 64

Feedbackly

OCTOBER 30, 2023

By doing this, you can even see directly how happier customers spend more – you can see an ROI of your experience optimization efforts. It will also help in identifying blindspots and pain points that customers face during the buying journey. Would like to learn more about building a successful CX Program ?

Customer Journeys 52

Customer Journeys Customer Experience Effort Score Touchpoint 52

CX Journey

JULY 5, 2018

Critical to that is the way the data is presented to the one who consumes it and needs to do something with it. The output goes from basic descriptive statistics to metrics and trends to insights and stories to ROI and financial linkages to predictive and prescriptive recommendations that retain customers.

Data 119

Data Customer Experience Professionals Metrics Analytics 119

CSM Magazine

JANUARY 17, 2024

Certain others such as Reddit or Pintrest are less preferred and don’t offer as much ROI. Whole-team meetings, town-halls, webinars and more can be arranged with a hefty savings in outflow. Seamless Experience: When you want to provide a seamless, content-rich experience to global consumers, EVP is the way to go.

Video 52

Video Communication Training Social Media 52

Lithium

DECEMBER 6, 2022

2023 Social Media Trends: How to Disrupt a Disruptive Consumer In this social media trends report, presented by Talkwalker and Khoros, we're focusing on the 10 most important trends that will define social media engagement in 2023. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Alida

JUNE 27, 2016

The lively discussion included Celia Tombalakian, senior director of global consumer insights and product development at Elizabeth Arden New York, Melissa Saroff, senior manager of marketing and research at the New York Post, and Catherine Makk, VP of global insights at HarperCollins Publishers. Speak their language.

Software 145

Software How To Exercises Feedback 145

NobelBiz

JANUARY 10, 2022

To enhance customer connections, you must adopt a steadfastly ROI-driven mentality. These performance indicators will assist you in addressing the following questions: How many consumers am I now serving? By directly soliciting information from your consumers or by acquiring third-party data. How are you going to do this?

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

Method:CRM

FEBRUARY 8, 2019

Read on to learn more about the value that CRM software can lend to influencer marketing — and how, together, these strategies can improve your digital marketing ROI. Typically accessible via social media, an influencer is any person or organization with the power to impact a sizeable number of consumers’ purchasing decisions.

CRM 63

CRM Marketing Social Media How To 63

CustomerSuccessBox

APRIL 6, 2022

Aha moments are what make regular consumers become top clients. Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Personalizing consumer engagement, dialogue, and collaboration.

Customer Success 52

Customer Success How To Conference Customers 52

Gainsight

SEPTEMBER 8, 2020

The challenge of scaling customer success was a topic in our recent Gamechanger webinar series. Create customer segments based on strategic opportunities such as company size, the way a customer consumes products and tools today, and how they might use them in the future. . Register for our next GameChanger webinar here.

Knowledge Base 52

Knowledge Base Customer Success Customer Journeys Survey 52

inQuba

SEPTEMBER 1, 2020

Consumers of 5 years ago wouldn’t recognize themselves today. Like businesses, consumers have been accelerated into a digital-first world 1 , having progressed in months in a way that should’ve taken years. Consumers’ connected lives and abundance of choice have resulted in a shift from being passive to being empowered 2.

Management 52

Management Customer Journeys Insurance Consumers 52

CustomerSuccessBox

MARCH 10, 2022

When it’s time to renew, your consumer shouldn’t be startled. Send reminders to only the contacts who need them, and create tasks for yourself to assess their ROI and recommend possible upsells. Could a consumer who already uses feature X benefit from utilizing feature Y as well? Self-Onboarding for new customers.

Customer Success 52

Customer Success Poor Customer Service Resources Customers 52

inQuba

SEPTEMBER 1, 2020

Like businesses, consumers have been accelerated into a digital-first world, and progress that would’ve taken years has been achieved in months. Consumers’ connected lives and abundance of choice have resulted in a shift from being passive to empowered. Review ROI and fine-tune for optimisation. Let’s examine the new customer.

Management 52

Management Customer Journeys Consumers ROI 52

BirdEye

MARCH 17, 2023

It’s a high-level overview of your online conversations with the purpose of identifying trends, measuring sentiment, and studying consumer behavior. This means that businesses can react quickly and efficiently to changing consumer sentiment about their brand and provide timely responses to customer complaints or questions.

Tips 98

Tips Social Media How To Analysis 98

Alida

DECEMBER 22, 2016

Consumers have less faith in brands than ever before. How smart brands measure customer intelligence ROI. From martech to health care, from media to consumer goods, mergers and acquisitions dominated business headlines this year. Consumer goods giant PepsiCo is a great example. Trust as a business currency.

Trends 0

Trends Social Media Advertising e-support 0

BirdEye

FEBRUARY 21, 2023

Whether short or long-form, video is the preferred way to consume social media content. Because of this, it’s a popular choice for both businesses and consumers. This level of monitoring can be time-consuming and require a dedicated social media manager or multiple marketing staff members.

Social Media 98

Social Media Management Multi-Channel Analytics 98