Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Leveraging apps to collect consumer data and feedback in real time.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Date: Thursday, May 30th. Time: 11am EDT.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Innovative CX

MARCH 24, 2023

Now we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, it seems we are patiently accepting these excuses as the new normal. Don’t these sound exactly like what we as consumers have always wanted?

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

Lithium

DECEMBER 6, 2022

2023 Social Media Trends: How to Disrupt a Disruptive Consumer In this social media trends report, presented by Talkwalker and Khoros, we're focusing on the 10 most important trends that will define social media engagement in 2023. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Innovative CX

JUNE 22, 2021

Now as we emerge from the pandemic (at least in the US), we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, we certainly seem to have accepted this new normal – aka – bad customer service. Wait a minute.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Gainsight

OCTOBER 30, 2018

The market is saturated with products and it’s given consumers the upper hand. Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies.

ROI 61

ROI Customer Retention Social Media Roadmap 61