delighted

APRIL 25, 2022

In fact, Casper, a leading direct-to-consumer mattress retailer, has turned their referral program into one of their most efficient marketing channels, driving 7x greater return than their average marketing investment. Step 4: Maximize ROI with A/B tests. They use the resulting feedback in 3 ways: 1. When discounts work well.

NPS 60

NPS CRM Ecommerce Retail 60

Joe Rawlinson

JANUARY 31, 2018

In fact, companies the world over experience the same predicament: trying to repeatedly and successfully convey how their products or services can benefit consumers. According to a recent HubSpot survey, 47 percent of consumers said they digest three to five pieces of content before making a buying decision.

Consumers 83

Consumers Tools Brands Marketing 83

Confirmit

MAY 29, 2019

As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Leveraging apps to collect consumer data and feedback in real time.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. Join Us: As technology advances, the line between the physical and digital consumer experience is blurring across all industries. Both pure digital and merged digital/physical interactions provide new opportunities to gain deeper insight into the mind of the consumer. Date: Thursday, May 30th. Time: 11am EDT.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

GetFeedback

JULY 19, 2019

But too often we turned this exciting idea into a program of surveys that led to metrics that led to discussions about metrics that led to…not the powerful changes we expected. 75% of marketing leaders are failing to understand shifting consumer behavior. This feedback is the formal feedback gathered via surveys. And guess what?

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Innovative CX

MARCH 24, 2023

Now we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, it seems we are patiently accepting these excuses as the new normal. Don’t these sound exactly like what we as consumers have always wanted?

Customer Service 52

Customer Service Chatbots Conference Customer Journeys 52

inQuba

SEPTEMBER 6, 2022

Gartner , in their report ‘2022 Gartner CEO and Senior Business Executive Survey’*, has reported that ‘ Customer Acquisition, Retention and Engagement’ are the top (18% selection) combined focus area for CEOs and executive teams in 2022. That’s an amazing ROI. References: 2022 Gartner CEO and Senior Business Executive Survey.

Customer Journeys 52

Customer Journeys Management ROI NPS 52

TechSee

JULY 14, 2021

When you combine that with computer vision and other AI enabled capabilities, it changed the whole world of self-service by giving people, whether consumers or B2B customers, what they want. Patrice Samuels: Our research shows that consumers prefer to set up and troubleshoot their devices themselves. Consumers need help with this.

Self Service 207

Self Service B2B Video Contact Center 207

ClientSuccess

NOVEMBER 22, 2022

As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. With these strategies, you can focus on your customers to create a marketing message that truly resonates and drives ROI for your brand. This includes surveys, focus groups, social media monitoring, and more.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

CX Journey

DECEMBER 13, 2017

Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards). If you miss the webinar today, you'll still be able to access it on demand via the same link. Have a listen. And let me know what you think!

Data 112

Data Customer Experience Professionals ROI Analytics 112

Qualtrics

MARCH 12, 2020

To accelerate and optimize the ROI of your CX programs, prioritize areas of high value and high volume. Research predicts that while 85% of customer interaction will happen without human interaction by the end of 2020, 2 86% of consumers would prefer to interact with a human agent. Watch the Webinar. Learn to Get Ahead with CX.

ROI 32

ROI How To Banking Competitive Advantage 32

Vonage

MARCH 26, 2018

In fact NVM’s most recent consumer survey reports just 13% of consumers feel this way about the brands they engage with. Without them an organisation risks falling behind in terms of what modern consumers expect from brand engagement. The ROI of emotive CX. So is it worth the effort if so few make the grade?

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

Innovative CX

JUNE 22, 2021

Now as we emerge from the pandemic (at least in the US), we’re told as consumers that our experiences aren’t improving because of labor shortages or the lingering effects of the pandemic or supply chain disruptions. And as consumers, we certainly seem to have accepted this new normal – aka – bad customer service. Wait a minute.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Lithium

JULY 5, 2022

We've heard loud and clear in our recent NPS surveys that you're interested in more thought leadership. Labels house the type of content, or in other words - if it’s a thought leadership article, a product update, best practices, or webinars. Customer Satisfaction measures the level of loyalty from the consumer base.

Leadership 52

Leadership Net Promoter Score NPS Loyalty 52

ImprintCX Articles

JULY 17, 2023

As integrators, CX leaders and teams must be knowledgeable about consumer behavior and what is happening in the marketplace in order to translate experience management into all functional areas and communicate the value of CX. Establish a formal reward system to entice them and provide the necessary time and space to learn.

Culture 52

Culture Conference ROI Innovation 52

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Survey forms can be a valuable tool for both lead generation and demand generation. How does SurveySparrow help with lead gen and demand gen? Sign up to try SurveySparrow for free.

B2B 52

B2B Marketing Social Media Advertising 52

NetBase

JULY 3, 2020

How many brands (and consumers) are making the most of The Fourth. US Consumers Typically Love the 4th . And that jibed with consumer sentiment. This means, once again, that brands will have to pivot their holiday marketing strategies to meet the ever-evolving needs of their consumers! Surveying the Social Mood.

Brands 95

Brands Marketing Travel Advertising 95

Alida

DECEMBER 20, 2017

“One of the crucial points to understand if you want to win with the Internet of Things is that you have to use it in a way that benefits the customer,” he revealed in a Vision Critical webinar this year. Improving the research experience could be as simple as avoiding complicated surveys or regularly sharing back results with your customers.

Retail 154

Retail Study Innovation ROI 154

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

SEPTEMBER 8, 2020

The challenge of scaling customer success was a topic in our recent Gamechanger webinar series. Create customer segments based on strategic opportunities such as company size, the way a customer consumes products and tools today, and how they might use them in the future. . Another pressing problem plaguing customer success?

Knowledge Base 52

Knowledge Base Customer Success Customer Journeys Survey 52

C3Centricity

DECEMBER 3, 2018

Source: CEI Survey). 74% of consumers have spent more due to good customer service (Source: Entechus.com). 89% of consumers have stopped doing business with a company after experiencing poor customer service. If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar.

Strategy 149

Strategy Poor Customer Service Social Media Analysis 149

ChurnZero

JULY 9, 2020

We send registrants a survey with a topic list and create the agenda using the highest-voted ideas. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Did they complete the intended task, or even attempt to?

Strategy 64

Strategy Marketing Case Study Effort Score 64

Alida

JUNE 27, 2016

The lively discussion included Celia Tombalakian, senior director of global consumer insights and product development at Elizabeth Arden New York, Melissa Saroff, senior manager of marketing and research at the New York Post, and Catherine Makk, VP of global insights at HarperCollins Publishers. Speak their language.

Software 145

Software How To Exercises Feedback 145

ChurnZero

FEBRUARY 23, 2021

To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores. During the webinar, we cover: Who uses customer health scoring. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Metrics 80

Metrics ROI Customer Success System 80

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. Better still, students are overwhelmingly open to using bots.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

CustomerSuccessBox

APRIL 6, 2022

Aha moments are what make regular consumers become top clients. Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Personalizing consumer engagement, dialogue, and collaboration.

Customer Success 52

Customer Success How To Conference Customers 52

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. Utilize patient surveys: Send out surveys to patients to gather more detailed feedback about their experiences. Encourage your existing patients to refer others by offering incentives.

Marketing 59

Marketing Social Media How To Healthcare 59

Method:CRM

FEBRUARY 8, 2019

Read on to learn more about the value that CRM software can lend to influencer marketing — and how, together, these strategies can improve your digital marketing ROI. Typically accessible via social media, an influencer is any person or organization with the power to impact a sizeable number of consumers’ purchasing decisions.

CRM 63

CRM Marketing Social Media How To 63

NobelBiz

JANUARY 10, 2022

To enhance customer connections, you must adopt a steadfastly ROI-driven mentality. These performance indicators will assist you in addressing the following questions: How many consumers am I now serving? By directly soliciting information from your consumers or by acquiring third-party data. How are you going to do this?

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

SurveySparrow

APRIL 11, 2021

Have they attended any webinars or demos? Organize a webinar where you share valuable information with your target market. Someone who got recently introduced to your brand will trust your products more once they start consuming your content daily. . How many times have they opened emails from you? Free consultation calls.

Strategy 98

Strategy How To Effort Score Social Media 98

Playvox

JANUARY 13, 2022

As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. That’s the good news.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

eGain Blogs

MAY 18, 2022

In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints. But why is it that we’re still not seeing the ROI that we made those commitments for?

Self Service 90

Self Service Government Case Study ROI 90

Thematic

NOVEMBER 13, 2018

Many organizations believe that by gathering feedback and executing surveys, they have a VOC program in place. Collection of customer feedback – Using methods like surveys, etc. If you don’t have access or the means to conduct a customer survey, don’t despair. to gather information from your customers.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

BirdEye

FEBRUARY 21, 2023

Whether short or long-form, video is the preferred way to consume social media content. Because of this, it’s a popular choice for both businesses and consumers. This level of monitoring can be time-consuming and require a dedicated social media manager or multiple marketing staff members.

Social Media 98

Social Media Management Multi-Channel Analytics 98