Kerry Bodine

FEBRUARY 2, 2017

Join me, Vala Afshar, Chief Digital Evangelist at Salesforce, and Peter Gaylord, Senior Director of Salesforce Research, for an interactive presentation as we discuss key findings of this year’s report and what service leaders can do to propel their organizations in the Age of the Customer.

Connections 120

Connections Trends Study Survey 120

Vonage

MARCH 26, 2018

But in a world seeing rapid advances in artificial intelligence, what price should we put on human interaction? Today’s always-connected consumers are more adept at seeking out their own answers than ever. Never underestimate the power of human interaction. To learn more about Conversation Analyzer, join our webinar on Dec.13.

Interaction 159

Interaction Self Service Poor Customer Service Hotels 159

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. To use a theater metaphor, it’s the “on-stage” interactions. Journeys & Journey Maps.

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

CSM Magazine

MAY 16, 2023

Sabio Group has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions. Our Interaction Analytics PoV is the first step in helping them do that.”

Groups 52

Groups Analytics Interaction Consulting 52

CSM Magazine

JANUARY 23, 2023

The figure comes from research undertaken by business process outsourcing firm Sigma Connected , and digital collections and recoveries experts Arum, with the partnership surveying 50 UK companies about their use of human interaction and digital channels when engaging with customers. Click here to view the webinar!

Interaction 52

Interaction Multi-Channel Study Connections 52

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. To use a theater metaphor, it’s the “on-stage” interactions. Journeys & Journey Maps.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. To use a theater metaphor, it’s the “on-stage” interactions. Journeys & Journey Maps.

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

InMoment XI

FEBRUARY 24, 2022

So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? but the point is that storytelling connects humans together—and it can do the same with your customers and executives. Beyond all the data, numbers, and statistics, there’s a human customer at the heart of your CX program.

Tips 493

Tips ROI Metrics Touchpoint 493

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

SurveySparrow

AUGUST 11, 2020

Those automated, on-demand, live webinars gathered an overall audience of 8,504,770. That’s the popularity of Webinars. The massively on-demand webinars have been a vital part of the digital world, especially for the business and education industry. What is a Webinar? What are The Features of Webinar?

How To 52

How To Conference Social Media Video 52

InMoment XI

SEPTEMBER 14, 2023

The Connection Between Customer Experience and Reputation Customer experience is intrinsically linked to reputation management. Authenticity should not just be a buzzword but a core value that informs all your interactions with customers. Watch our webinar to learn practical tips that can make a real difference.

Brands 260

Brands Management Social Media Effort Score 260

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. We have talked about the technology side of working from home – a million webinars on how to migrate to the cloud or how adding new technology can reduce the load of inbound customer interactions.

Contact Center 241

Contact Center Customer Satisfaction Video Technology 241

Kustomer

OCTOBER 31, 2018

Amazon Connect is the cloud-based contact center voice solution created by Amazon Web Services (AWS) and based on the same technology used by over 70,000 Amazon customer service associates around the world. Kustomer’s integration with Amazon Connect seamlessly pulls AWS’s robust technology into a single convenient timeline view.

Contact Center 68

Contact Center Connections Omni-Channel Call Recording 68

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Kris Morrison, VP of Customer Success at Interact Software. It’s a new avenue for their customers to stay engaged and connected to their local community. No worries, if you missed the webinar, you can view it on-demand here. .

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

InMoment XI

OCTOBER 24, 2023

Contact center analytics are akin to a master storyteller, weaving tales from myriad data points and interactions. It’s the pulse of customer interactions, the rhythm of agent responses, and the melody of operational flows. Each of these interactions leaves behind a trail of data. What Are Speech Analytics?

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Personalization: Deploy data-driven communications that allow you to personalize every interaction and deliver a truly personal engagement.

CRM 52

CRM Customer Retention Engagement Strategy 52

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. This section is dedicated to offering you the top strategies for your business to better connect with your audience. But deciding what to post and which popular Instagram story idea to choose can be challenging.

Social Media 109

Social Media Video Guidelines Feedback 109

Vonage

MARCH 26, 2018

At NewVoiceMedia, we believe that competing in today’s CX-driven economy requires businesses to understand the link between emotion and customer loyalty, and provide more personalized and emotive customer interactions. Here’s what we learned. Providing a seamless omni-channel service that makes sense for your customer base is essential.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Interactions

MARCH 28, 2024

The best and the brightest CX professionals joined a panel, including our very own Interactions CMO, Peter Mullen , to discuss the dilemma of opting for low-hanging fruit to establish credibility and deliver tangible results swiftly, versus investing in experimentation for revolutionary, long-term advancements. Interested in learning more?

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. We have talked about the technology side of working from home – a million webinars on how to migrate to the cloud or how adding new technology can reduce the load of inbound customer interactions.

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Therefore, on January 13 we will completely unite under the Calabrio brand.

Brands 221

Brands Social Media Roadmap Contact Center 221

Alliance by IFS

JANUARY 30, 2017

This new class of “connected customers” now measures the success of their interactions with service organizations against the experiences they have had with other types of services such as FedEx, Amazon, and Uber. You can listen to the webinar here. If you aren’t part of this trend, you are already late,” Sterling said.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

Cyara

FEBRUARY 22, 2024

It’s that final stretch of the customer interaction journey, encompassing the crucial moments when agents engage with customers to address their queries, resolve issues, and provide sales assistance and/or support. The last mile is the make-or-break stage in customer interactions.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

Kustomer

FEBRUARY 23, 2021

Businesses can now tame their CX ‘frankenstack,’ creating the seamless, agile operations they need to connect in more ways with more customers.”. Join us for our webinar on February 25th, 2021: How to Unify a Modern Tech Stack for Seamless Customer Service. App Marketplace Provides Measurable Benefits To Brands and Partners.

Connections 88

Connections Omni-Channel Tools CRM 88

Hello Customer

MAY 7, 2020

Earlier this week we hosted a great webinar featuring our board member and early believer Rik Vera. Make sure you have near real-time insights from all that feedback across the journey so that you can adapt or optimised all those new processes and interactions. Make sure that feedback is read and analysed right away.

Feedback 75

Feedback Connections Measurement Survey 75

BirdEye

DECEMBER 14, 2022

Webinars 7. Interactive: Interactive content encourages your followers to actively engage with your posts. Polls, infographics, webinars, and contests are all forms of interactive content that can drive engagement. Webinars, live streams, and client testimonials all work as effective promotional content.

Social Media 98

Social Media eBook Infographics Entertainment 98

Comm100

JANUARY 17, 2024

NLP chatbots can also be connected to core systems, allowing them to process payments, check inventory, update data, and much more. They automate voice-based interactions using speech recognition and synthesis to communicate with customers. The digital revolution has altered the landscape of customer interactions.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

SurveyGizmo

OCTOBER 5, 2017

This week, alongside industry experts from Mastercard , AlienVault , and OpenWater , SurveyGizmo hosted an hour-long webinar that discussed the details of building an integrated customer experience program in a modern organization. ACCESS THE ON-DEMAND WEBINAR RECORDING HERE]. and establish a connection through small talk.

Customer Experience 65

Customer Experience Net Promoter Score Culture Measurement 65

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Therefore, on January 13 we will completely unite under the Calabrio brand.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

GetFeedback

JULY 19, 2019

We can agree there are more customer interactions than ever before, and some of that is our own fault. With advances in and the rapid adoption of technology, we’re able to interact with customers in different ways and places all along the customer journey. The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

ROI 309

ROI How To Touchpoint Hotels 309

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

Comm100

JULY 6, 2021

Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. The problem is – it’s not always easy to connect with them.

Chatbots 251

Chatbots Sales eBook Resources 251

NobelBiz

NOVEMBER 13, 2023

Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. These clients are difficult to persuade. (1–6)

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NICE inContact

JULY 13, 2016

After six years in the cloud, Hoveround added inContact’s award-winning Personal Connection™ proactive outbound solution in 2014 and has seen outstanding results by eliminating the tell-tale awkward pause of typical legacy dialers. Register now for the webinar!

Customer Experience 121

Customer Experience Contact Center Omni-Channel ROI 121

Myra Golden

MARCH 29, 2017

If your customer interactions are less than ideal, how would you change them? I’m doing a webinar on April 5th at 1pm ET called “How to Talk to Customers.” If you can answer yes to two or more of these questions, sign your team up for this webinar. Are your employees ever perceived as indifferent, cold or uncaring? Sign up .

How To 40

How To Exercises Customers Training 40