Clarivate

OCTOBER 5, 2023

A 2020 report by McKinsey & Company found that organizations that invested in innovation during the financial crisis of 2009 outperformed the market by 10% during the crisis and by 30% in the post-crisis years. Download the report for a deep dive on this topic: Investing in innovative IP legal strategies during challenging times.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Andrew Mcfarland

SEPTEMBER 23, 2022

In addition, webinars, white papers, and video content are essential for establishing credibility. The process starts with connecting with a buyer. As the two parties build trust and rapport, the conversation progresses, and clear connections compel the buyer to take action. These numbers indicate that the U.S.

Competitive Advantage 48

Competitive Advantage Touchpoint Meeting Sales 48

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. This innovative, fast-growing business provides clients with access to a worldwide network of trusted associate consultants, each specialising in an area of loyalty and customer engagement.

Loyalty 52

Loyalty Travel Fashion CRM 52

datastax

FEBRUARY 19, 2019

4G boosted mobile internet latency so people could rapidly download movies on their phones and shop without glitches, but 5G promises to take things to the next level with network speeds that will ramp up IoT connectivity , allow for a wider range of services, and provide opportunities for new, disruptive business models. READ NOW.

Data 79

Data Strategy Management Wireless 79

CSM Magazine

JUNE 7, 2023

Focus on understanding customers’ pain points and challenges so that you can offer innovative solutions that will make things easier for them. Establish A Strong Online Presence Nowadays, everyone is online, so if you haven’t established a strong online presence yet, you might be missing out on opportunities to connect with your customers.

Tips 52

Tips Social Media Policies Case Study 52

datastax

MARCH 14, 2019

To find the most likely supernodes in your graph database, you should use your analytics engine to look for the top 10 vertices with the most connections in your graph. Consider this example below: Naively, I was trying to connect the city in the upper right to the open land in the lower right and lower left. White Paper: Why Graph?

Analytics 98

Analytics Technology Data Video 98

COPC

NOVEMBER 5, 2021

s clients encountered similar difficulties, including: Internet connectivity issues. We discuss these topics more in-depth in the white paper , The 2021 State of Contact Center Vendor Management. All participants’ outsourced call centers shifted to an immediate WFH model once the pandemic shutdown began in March 2020.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

Team HGS

FEBRUARY 6, 2018

HGS recently released a white paper on this year’s top 10 trends in customer service. A Unified Customer Experience Strategy® brings a balance that leverages the latest digital innovation, while also cost-effectively improving service through conversations that make emotional connections with customers.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

NobelBiz

FEBRUARY 13, 2024

The algorithm predicts when agents will be available and which numbers are most likely to connect. With NobelBiz’s innovative solutions, contact centers can benefit from: Enhanced Data Accessibility: Ensuring agents have the most relevant and up-to-date information at their fingertips.

Call Center 59

Call Center Self Service Software Contact Center 59

ENGAGE.cx

JUNE 19, 2015

Brand disciples want to connect with your business in a real and authentic way, and companies must overcome any and all obstacles to do so. What’s making things more complicated is the way marketing technology innovation is changing the way companies promote their businesses across customer touch points.

Touchpoint 40

Touchpoint Innovation Financial Meeting 40

Avaya

JANUARY 26, 2018

Your ability to innovate and grow are hinged on technology that meets the next-gen needs of today, tomorrow and beyond—something that only 24% of companies say their workforce optimization and recording systems achieve. To complete a thorough review of your current MiFID II processes, connect with Avaya.

Financial 51

Financial Contact Center Call Recording Communication 51

Beyond Philosophy

DECEMBER 5, 2017

In content we’ve produced (webinars, white papers, posts, and a new book on the subject) the concept and value of employee ambassadorship, functioning within more humanistic and proactive organizations, has been fully laid out. You Also Might Like… 5 Innovative Ways to Connect with Customers Digitally.

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68

West Monroe

MAY 5, 2017

” The conference primarily focused on discussing the impact of Fintech on the Financial Services industry, the current state of innovation, and what’s coming next. You can also connect other Fintech solutions to this platform directly, which is much easier than having to build connections into your legacy systems.

Banking 40

Banking Conference CRM Financial 40

datastax

JANUARY 23, 2019

Innovation is critical to the success of any organization. That being the case, forward-thinking enterprises need to do everything they can to encourage innovation throughout the organization. That being the case, forward-thinking enterprises need to do everything they can to encourage innovation throughout the organization.

Innovation 97

Innovation Data Competitive Advantage Policies 97

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

Uniphore

JANUARY 4, 2022

White Papers. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

SmartKarrot

DECEMBER 2, 2020

Catherine Blackmore is said to be the powerhouse in the CS space and innovation. She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Rhonda Basler, Director, Customer Engagement, Hallmark Business Connections. Source: Pexels.

Customer Success 17

Customer Success Customer Journeys Contact Center Leadership 17

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Stay connected, stay social. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Oracle

MARCH 10, 2021

Organizations including Invision and Slack are already harnessing the power of Instagram to connect with their audience. The company also uses Instagram to drive traffic back to its lead-gen content, such as white papers and e-books. B2B brands doing Instagram marketing right.

B2B 111

B2B Company Marketing Social Media 111

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. Those that can innovate, adapt, and bring a higher caliber of experience and smarter ways to buy using the vast amount of consumer and product data available will be the ones that succeed. Download our white paper to learn more.

Brands 60

Brands Customer Centricity CRM Consumers 60

datastax

DECEMBER 3, 2018

Today, we use several databases and data centers but we need a better integration with our platform and connection with our database. Powering Growth and Innovation in a Hybrid Cloud World (white paper). Problems Cassandra and DataStax can answer.”. Deepening Knowledge. DOWNLOAD NOW.

Banking 49

Banking Meeting Analytics Innovation 49

SurveySparrow

MARCH 30, 2021

Back in 2013, Nokia’s lack of market understanding and innovation was one of the many reasons behind its failure. . You can never know whether your customers will connect with your product or not. White papers. Well, I’m telling you the story of Nokia. Test Your Product. Infographics.

Marketing 52

Marketing How To Chatbots Survey 52

Avaya

MAY 20, 2019

Brands are built on great experiences, and these experiences are built on innovative tools for Workforce Engagement. In the meantime, learn more about developing a strong culture of workforce engagement with our latest white paper, published in partnership with Frost & Sullivan.

Self Service 11

Self Service Net Promoter Score Strategy Marketing 11

Bold360

NOVEMBER 30, 2016

In fact, there are dozens of potential use cases for chat bots limited only by a company’s ability to innovate – but with myriad possibilities, it’s easy to get lost in the trees and fail to fine-tune your mission. Learn how a customer service bot can help you improve customer retention and cx- download our free white paper!

Chatbots 40

Chatbots Strategy Self Service ROI 40

Grade.us

JANUARY 3, 2019

His jam is connecting businesses and event attendees through smart technology. He's passionate about innovating events of all kinds. All the best ebooks, webinars, and white papers I could find to help you take the deep dive. His insights come from his work as an event marketer at G2 Crowd. Follow him at @KevinbG2Crowd.

Resources 22

Resources Tools Marketing Case Study 22

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. This allows users to ask questions, and the system can provide answers based on content from the knowledge base or connect them to that content so they can find answers. Also, allow customers to connect with knowledge base content through multiple service channels. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

Interactions

JANUARY 6, 2022

There is also no doubt that AI continues to evolve quickly with new innovations and applications all the time. Read our white paper to learn more. We have also featured guests who have talked about how AI is helping to match people with their true love, find a parking space, and even to prevent suicide.

Customer Experience 71

Customer Experience Contact Center eBook Interaction 71

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Bring in the Voice of the Customer to fuel innovation throughout the organization. White Paper.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

Kustomer

APRIL 30, 2020

Connecting Strategy with Business Objectives. First, when executives are asked what their customer service strategies are, they repeat all the typical buzzwords; such as omnichannel, effortless, digital, connected, etc. Too many organizations are draining resources on little details that aren’t connected to their business or customers.

Strategy 64

Strategy Customer Service Customer Experience Connections 64

Avaya

MAY 5, 2016

These were the vendors that wanted to share the spotlight even though they didn’t have anything innovative to bring to the party; even though some only daisy-chained switches, some used Spanning Tree, most consumed relatively low-speed front-panel uplink ports, and most didn’t support QoS. appeared first on Avaya Connected Blog.

Exercises 40

Exercises Technology Innovation Industry 40